Copyright: © 2001 Computer Associates International, Inc.


Proxy information
Entering Proxy Information from the GUI.

A proxy server is the computer that you connect to for access to the Internet. The installation program automatically tries to find these details from your Internet browser. If the installation program is unable to find these details you will need to install EZ Antivirus then open it (click the icon in the tray area next to the clock), then select Options | Program | AutoDownload and the  ‘Use the following proxy server’ option and enter the details yourself.

But how do I find your my proxy server details?


Proxy server details
How to find your proxy server details

For Internet Explorer:

The 'Choose the proxy server automatically' option automatically finds your proxy server details if you have Internet Explorer loaded on you machine.

For Netscape:

Please check the instructions that match your version of Netscape. To determine which version you have, open Netscape and select Help | About Communicator.

Netscape 3.x

Open Netscape, select Options | Network Preferences | Proxies | Manual proxy configuration | View.

You need to copy the details stored next to the 'HTTP Proxy'. You also need to copy the Port number for the HTTP proxy.

Netscape 4.x

Open Netscape, select Edit | Preferences… | Advanced | Proxies | Manual Proxy Configuration | Configure.

You need to copy the details stored next to the 'HTTP Proxy'. You also need to copy the Port number for the HTTP proxy.


Password protecting my configuration
Password Protect Options

Many system administrators have asked that we provide password protection to stop unauthorized alterations to the eTrust EZ Antivirus configuration. This password protection can now be enabled by selecting Options | Password Protect Options and entering a password.

NOTE: The password that is entered is case dependent, so an "a"  is not the same as an "A.


Options wizard
The Options Wizard is back.

This wizard is a handy way for you configure all the options used in EZ Antivirus. To run the wizard, open EZ Antivirus (click the icon in the tray area next to the clock), then select Options | Options Wizard. For further information on any of the options offered please select the help button at the bottom of the wizard dialog.


Full scan
After upgrading the EZ Antivirus program it is suggested that I run a full scan of my PC. How do I do this?

1) Open the eTrust EZ Antivirus program by going to Start > Programs > eTrust EZ Antivirus, and then select eTrust EZ Antivirus OR by right-clicking on the eTrust EZ Antivirus system tray icon and selecting "Launch eTrust EZ Antivirus".

2) Download and install the latest virus signature update file. To do this select Tools | Autodownload from the EZ Antivirus menus. Once the update has been installed you will be able to detect the very latest viruses.

3) Select the drive you wish to scan (typically the C: drive) and click the GO button.


I have a virus, what do I do?
I believe I have a virus on my computer. What do I do?

If you have reason to believe you have a virus on your computer, please follow the steps below:

Update your signature files so you can detect the very latest viruses:

1) Open up the eTrust EZ Antivirus program by going to Start > Programs > eTrust EZ Antivirus, and then select eTrust EZ Antivirus OR by right-clicking on the eTrust EZ Antivirus system tray icon and selecting "Launch eTrust EZ Antivirus".

2) Download and install the latest virus signature update file. To do this select Tools | Autodownload from the EZ Antivirus menus. Once the update has been installed you will be able to detect the very latest viruses.

Run a full scan of your computer:

3) Select Options > Program > Scan Options, click "Non-Standard Scan", then OK.

4) Click ‘My-Computer’ in the browse panel (top right of EZ interface), then click GO.

For information on any viruses found please check http://www3.ca.com/virusinfo


Known bug Windows XP Home users
Known Bug for Windows XP Home edition users:

Some users of XP home edition may find that in some circumstances EZ Antivirus ‘Virus found and removed’ alert messages may not be displayed to the person using the computer.

The Windows XP user switching is done using terminal services with each user having there own screen. If a virus is found in files which belong to another person who uses this computer, the message saying that something has been found will be sent to that user and will NOT be displayed to the person currently using the computer.


Contact Information

We are serious about providing high quality, problem free products and services.

If you have a question about any my-eTrust.com product or service, please review the following support options:

•	Offline Help: To view our off-line Frequently Asked Questions please Click Here

•	Ask Sammy is our my-eTrust.com online knowledge base. Ask Sammy provides answers to your questions regarding our products and the my-eTrust.com web site. This knowledge base provides answers to Technical, Sales, Purchasing, Billing, Account, Licensing and Registration related questions.

To Search our online knowledge base please see http://www1.my-etrust.com/ask.sammy
To View our Frequently Asked Questions (FAQ) simply click on the link at the bottom of that page.

•	Free Email Support is available 24 hours a day, 7 days a week. To submit an email support query, please see http://crm.my-etrust.com/caUSP/CT/portlet_email.asp .
Once you fill in your email address and message and click submit, your email is sent to our knowledge base for a quick search. You will receive an email back from the Ask Sammy Knowledge Base with the best results for your search. If, in fact, the Ask Sammy response does not answer your question, simply email EZ_AVSupport@ca.com (including the original message text) and your email will be sent to a support representative. We will try our best to get back to you within 48 hours of your email to the representative.

•	Submit a Virus Sample: If you suspect that you have a file that is infected with a virus that IS NOT detected by eTrust EZ Antivirus Personal Edition, please visit the following Virus Submission page:
http://www.my-eTrust.com/services/virusSample.cfm
eTrust Global Antivirus Research Centers will make a signature update file available within two business days of receiving the sample.

*To access any of the links on this page please copy and paste the URL into your browsers address bar.*


EICAR
Eicar - A file to test your configuration

This is a program from the European Institute for Computer Anti-Virus Research that can help test the virus detection capabilities of Antivirus software.

This is a small .COM file for DOS that simply prints the message

EICAR-STANDARD-ANTIVIRUS-TEST-FILE!

when executed. It has the useful property that it consists entirely of printable ASCII characters, so you can easily email or fax it to someone.

Many anti-virus products detect this file as if it had a virus. Most give a special message to make it clear that this is a test file and not a real virus. For example, when the EICAR file is scanned, the following message is displayed:

EICAR.COM is the EICAR test string reviewer test file.

The main use of the EICAR test file is to test that your Anti-Virus software is configured and operating correctly. For example, it could be used to test that Real-Time protection is active and behaving accordingly.

While this file obviously has absolutely no virus code in it, you should only distribute it to people who have a clear understanding of what it does. Also, do not store it on production machines that run anti-virus software (except as part of a deliberate test), as it will probably trigger whatever alarm bells are in place.

Please refer to the EICAR Standard Anti-Virus Test File web page (www.eicar.org/anti_virus_test_file.htm) for more information.

Here is the EICAR test string, in its entirety:

X5O!P%@AP[4\PZX54(P^)7CC)7}$EICAR-STANDARD-ANTIVIRUS-TEST-FILE!$H+H*


Welcome to eTrust EZ Antivirus Personal Edition

Congratulations on choosing eTrust EZ Antivirus Personal Edition to protect your computer against viruses, trojans and other malicious software.

eTrust Antivirus is a cutting edge, high performance antivirus package specifically designed to protect small businesses and home users from everyday virus threats.

eTrust Antivirus is designed to protect individual computers without having to be installed from a network server. If you wish to install anti-virus protection to many computers in a business environment we recommend you evaluate other anti-virus products in the eTrust EZ Antivirus range.

This high quality Antivirus tool comes with FREE software updates to registered users.

Registered users also receive FREE Internet E-mail support. The answers to many support questions can be found in the online help. From your web browser you can open http://www.my-etrust.com/ask.sammy where you will find the answers to around 80% of the questions that are asked of our support team.

By registering, you are automatically subscribed to our FREE Virus Threat Notification System as well as our Update Notification Service. Anytime a new virus is found that is actually spreading around the world, this service sends an email to you when a new virus signature update is available. This handy service ensures that you are kept up to date and protected against the very latest viruses. The Update Notification Service only alerts you when a new virus signature is posted on the Internet.