Copyright: Produced by WebTwin (www.webtwin.com) HTML->WinHelp converter.


Introduction

User Manual

Version 10

INTRODUCTION

The Easy Guide to using your NET2PHONE suite of services

Hello. Hallo! Pronto. Olá ¡Hola!

Welcome to Net2Phone, the easy and inexpensive way to have live, real time communication and messaging with anyone in the world through a computer. The pioneer in bringing Internet telephony to desktops, Net2Phone is the world's leading Internet Telephony provider. And now, with Net2Phone 10, you'll be able to extend your PC to Phone service to include PC2PC, Voic [image] mail, and Net2Fax in one easy-to-use product, making Net2Phone Internet Telephony an effortless part of your daily communications routine. This guide will help you get started quickly and learn how to use each of Net2Phone's features and services. Start using Net2Phone and you'll soon be saying, "Did I ever really use a telephone?"

FAST TRACK to Your First Net2Phone Call

Get ready.
Ramping up with Net2Phone is quick and easy.

 Complete the start-up questions on Net2Phone’s download page: www.net2phone.com/net2phone/download
 Click on the Begin Download button. Be sure, first, that you’ve closed all applications other than your browser.
 Follow the simple download directions and click Download.
 Click Yes to accept the Net2Phone Software License Agreement, and Net2Phone starts to load.

Get set.
Now, you’ll be taken to the My Net2Phone Registration page:

 Complete the Registration Form. Be sure to complete the required fields, marked with an asterisk (*). When you’re finished, click Submit.
 The Customer Information screen will appear. Complete the questionnaire, noting the required fields, which are marked with an asterisk.
 Click Submit and your Net2Phone will finish loading.
 Copy down your account number and personal identification number (PIN) which are returned on your screen when the installation is complete. Click on OK.
 Your Net2Phone software now appears on your screen, ready to use.

Go!
You’re just a few steps from your first Net2Phone call!

 Click anywhere on your Net2Phone and the Setup Wizard will appear (or click on the Menu button and then select Setup Wizard). Setup Wizard lets you verify your sound and network connections.

=> If any fail, check your equipment for installation errors. To use Net2Phone, your sound card, microphone and Internet connections must be working properly from the beginning.

 Make your first Net2Phone call!

If you placed funds in your account during Registration, you can call any number you wish, anywhere in the world.
 Click on the keypad or use the keyboard to type the number onto the blue Display Screen. Be sure to use a 1 + the area code, even for a local call. Dial internationally using 011 + country code + city code + number.
 Click on Yes when the Proceed With Call? prompt appears and Net2Phone connects you to the party you called.

If you didn’t place funds into your account during Registration, your first call can be to any toll-free number you choose or to our Customer Service Center’s toll-free number: 1-800-438-8879. (For a shortcut, just dial 90 from your Net2Phone.)

 Click on the keypad or use the keyboard to type the number onto the blue Display Screen.
 Click on the Call button or press Enter on your keyboard.
 Once the call goes through, you’ll hear the welcome greeting of our Customer Service Center - or the voice of whomever you dialed.

=> If you were unable to connect, or you didn’t hear anything at the other end, there may be a few adjustments you need to make to your Net2Phone or to your computer. You can:

 Look through this Guide - a Table of Contents appears below.
 Call Customer Service at 1-800-438-8879.
 Or email your question to: support@net2phone.com . Our Customer Service representatives are available 24 hours a day, 7 days a week for your convenience.

Reminder: You should not have other applications running while using Net2Phone. This includes applications running in the system tray.

Net2Phone Services
The following Net2Phone services are free:

 PC-to-PC -- live conversation from your PC to any other PC in the world

 VOIC [image] MAIL -- send a live voice message via email instead of a typed email message

 1-800 and 1-888 PC- to-phone -- live conversation from your PC to toll-free phone numbers

 Net2Fax -- send a fax from your PC to any email address or toll-free fax in the world.

Charges apply only to toll PC-to-phone calls and toll Net2Fax faxes.

Table of Contents

Net2Phone Basics

Fast Track to your First Net2Phone Call
Net2Phone Services
System Requirements
Using the Keypad
The Buttons
The Display Screen
The Setup Wizard: Testing Your Sound Card, Microphone and Network Connections

Using Net2Phone

PC2Phone Calls
PC2PC
VoicEmail
Net2Fax
The Menu Button
Managing Your Account
Accessing Help
Adding Funds to your Net2Phone Account
Net2Phone Calling Tips
Check Our Great Rates!
CD Installation
Muting your Microphone for Privacy
Exiting the Program
The Conversation Mode: Full Duplex vs. Half-Duplex
Call History Saves the Recent Numbers You Have Dialed
Speed Dialing
The Preferences Option (Menu Button)
People Search Lets You Find and Dial Any Phone Number
Shopping with EZSurf™


System Requirements

In order to use Net2Phone version 10, you must have:

 Windows 95, Windows 98, or Windows NT 4.0, installed on a Pentium 100 MHz or higher

 8 MB RAM

 28.8 modem

 PPP Internet Connection

 Sound Card

 Microphone

 Speakers


Using the Keypad

Use the Net2Phone keypad to initiate and receive calls. Net2Phone has many additional features that a regular phone doesn't have, such as PC-to-PC calling, VOIC [image] MAIL, faxing and direct links to many web sites. Each button's function is explained in The Buttons section that follows. Messages that may appear on the screen are explained in The Display Screen.


The Buttons

Click on the numbers directly from the keypad or type them from your keyboard. You can enter numbers on the keypad for access to anything which requires a code or alpha-numeric entry.

The Hover Textbox that appears when you pass your mouse over a button or feature tells you its name/function.

CALL initiates the connection to the number you entered in the Number Display. As an alternative, you can press ENTER on your keyboard. Once your call is initiated, the button changes to HANG UP , which you can click to end your call. Alternatively, you can press ESC on your keyboard

MENU, the red button with the arrow, is used to:

Download the most current version of Net2Phone (UPGRADE NOW)
Verify your sound and network connections (SETUP WIZARD) (See Setup Wizard)
 Set a number of access and other preferences (PREFERENCES)(See The Preferences Option)
 Select the appearance of your Net2Phone image (SKIN)
Close Net2Phone (EXIT)

For more information, see The Menu Button

ACCOUNT INFORMATION, the blue button with the letter "i," provides you with instant account information and accesses the Net2Phone web site to give you account status and history. See Account Information.

HELP, the purple button with the "?," can give you assistance in several ways. It can, for instance, take you to Net2Phone’s online Help section or to the Net2Phone web site for technical support or rate information. It can also place a call directly to our Customer Service Center. See Help

ADD FUNDS, the green button with the "$," takes you to the Net2Phone web site to let you deposit funds into your account so you can place toll calls. See Adding Funds to Your Net2Phone Account.

PEOPLE SEARCH, the turquoise button with the magnifying glass, brings you to a People Search web site, an electronic phone book that searches for the phone number of the person you’re looking for. Once you find the number, click on it and you’ll Net2Phone instantly to the person you’ve searched.

SHOP EZSURF, the orange button with the shopping cart, visits EasySurf.com where you can shop the best retailers on the web securely and quickly. See Shopping with EZSurf.

Voic [image] mail initiates and sends voice emails to email addresses. See Voic [image] mail.

NET2FAX lets you send a document from your computer to any fax machine or email address. To learn how to use Net2Fax, see Net2Fax.

PC2PC initiates a call to another Net2Phone user. See PC2PC.

MY PHONE BOOK, the open phone book button, updates your Net2Phone speed dial list which contains the phone numbers of the people you most frequently call. See My Phone Book.

SPEED DIAL, the lightning bolt button, is used to make calls without having to dial the numbers each time. Just click on the phone number or person on the speed dial list. See Speed Dialing.

MUTE is used when you don't want the person you're calling to temporarily hear you speak, much like the "privacy" button on a telephone. Proper use of the mute button depends on if you are in Full Duplex or Half-Duplex mode when using Net2Phone. For more information, see Muting Your Microphone for Privacy.

ADJUST PLAYBACK VOLUME, the speaker slide, increases or decreases the volume of your speakers during a call. Simply click and hold down the "speaker" on the icon, then move it up to increase or down to decrease the volume.


The Display Screen

The display screen on the Net2Phone keypad is your "control center" where you'll find information on the status of your calls and your call history.

Click the Call History button ( [image]) in the upper right corner of your screen to see a list of the numbers you previously dialed.

The Number Display shows the number you're dialing.

The Message Display area shows your calling status:

ENTER A PHONE NUMBER AND PRESS CALL - you can begin a call
CONNECTING CONTROL- verifies account number and PIN
AUTHORIZING CALL - verifies that you have enough funds in your account
CALL IN PROGRESS - your call is being connected

Message Display also displays messages about your call in progress.

Time Display tells you how long you can spend on the call, based on your account balance and the per-minute rate of the call.

When fewer than two minutes remain, the text color changes to yellow.
When less than one minute remains, the text color changes to red.

After you hang up, Time Display will show you how long you spoke.

Call State lets you know the status of your Net2Phone call:

READY - you can begin a call
CONNECT - your call is being connected
WAIT - wait for your call to be answered
TALK - your call is in progress

CALL STATE provides a quality control indicator as well. The CALL STATE text (READY, CONNECT, etc.) glows green when the quality is adequate, yellow when communication links are being established and red when call quality is not adequate. If the quality is not adequate, try exiting all other programs to get the best performance or call our Customer Service Center.


The Setup Wizard: Testing Your Sound Card, Microphone and Network Connection

If you can't hear the party you're calling or if the other party can't hear you, your sound card or network connection may need adjustment. Check your Sound and Network connections with Net2Phone's three easy tests:

Playback Test
Record Test
Network Test

Click on MENU [image] SETUP WIZARD

A. PLAYBACK TEST

The PLAYBACK TEST will tell you whether or not your sound card and speakers are working properly and whether you should adjust the volume.

1. Select which sound card you want to test by choosing it in the PREFERRED NET2PHONE DEVICE window. If you want Net2Phone to choose which sound card to test, select NONE.This will tell Net2Phone to use the device it finds.

2. Click the TEST button. You should hear a female voice say, "Welcome to Net2Phone."

3. If you hear her voice, click on NEXT to continue with the RECORD and NETWORK tests.

=> If you don't hear her voice

 Increase the volume by dragging the Volume indicator to High and confirm your preferred device selection. (You can also do this after clicking on the ADJUST button to bring up the MEDIA MANAGER.)

 Press TEST again and listen for the "Welcome."

=> If you still don't hear her voice, check with your sound card's manufacturer to make sure it is installed and functioning properly.

B. RECORD TEST

The RECORD TEST will check that your microphone is working properly.

1. Select which recording device you want to test by choosing it in the PREFERRED NET2PHONE DEVICE window. If you want Net2Phone to choose which device to test, select none. This will tell Net2Phone to use the device it finds.

2. Click on the TEST button.

3. Record a short, four-second message by speaking into your microphone. Once you record your message, you should immediately hear your message played back.

4. If you do hear the message, click on NEXT to continue.

=> If you don't hear your message:

 Click on the ADJUST button to bring up the MEDIA MANAGER and increase the Recording Volume by dragging the Volume indicator to High and confirm your preferred device selection.

 Press TEST again and listen for your recording.

=> If you still don't hear your message, check with your microphone's manufacturer to make sure your microphone is properly connected to your soundcard and that your sound card is installed and functioning properly.

C. NETWORK TEST
The NETWORK TEST makes sure you're able to connect to the Internet.

1. Click on the TEST button and Net2Phone will try to connect to our servers. You should see the message: "Test passed. You can successfully use Net2Phone on this computer."

2. If you do see that message, click on FINISH. Your Setup Wizard is finished.

=> If you don't see the above message:

 Go the Net2Phone web page (www.net2phone.com) and select HELP, then choose TECH SUPPORT.

 Alternatively, call CUSTOMER SERVICE at 1-800-438-8879 or email us at support@net2phone.com.

Helpful Hint: The Network Test is very important because, at times, some Internet Service Providers deny access to certain servers. In the unlikely event that this happens with your provider, contact our Customer Service Center and we will do everything we can to get you up and running.

.


PC2Phone Calls

Net2Phone's PC2Phone service lets you place calls to any telephone in the world through your PC at significantly reduced rates, whether or not the person you're calling has Net2Phone. If you followed our Fast Track, you've already made your first PC2Phone call. Remember, you incur no charges whatsoever if you call a toll-free number.

A per-minute rate applies to all toll calls, based on the place of call termination. Time is purchased with funds you place - and replenish - in your account. You may have already put funds in your account durring registration; if not, this is a good time to do so. See Adding Funds to your Net2Phone Account.

1. Enter the number of the party you wish to call, using the keypad or your keyboard. Be sure to use a 1 + the area code, even for a local call. Dial internationally using 011+country code+city code+number.

The Display screen should show the following:
 "Enter a Phone Number and Press CALL" beneath the number display.
 A green "READY" will appear on the Display Screen to indicate Status.

2. Click on CALL or press the Enter key. (The button text will change to HANG UP.)

 When you make your first call, a pop-up window will ask: "Do You Want to Save Your PIN to Disk?" The PIN is required each time you place a call; if you don’t wish to enter the PIN every time, click on Save PIN to Disk and press Yes to confirm. If you choose not to save it to disk, you will be asked to reenter it each time you place a call.

3. Net2Phone will then respond with one of two prompts:

 OUT OF FUNDS
If you haven't bought time or haven't enough money in your Net2Phone account, you'll receive a message that your account is OUT OF FUNDS. To add funds to your account, you can either

--See Adding Funds to Your Net2Phone Account or
--Go directly to www.net2phone.com.

 PROCEED WITH CALL?
If you have enough money in your Net2Phone account, you will be asked if you wish to PROCEED WITH CALL?

"YOUR ACCOUNT BALANCE is:" tells you how much money remains in your account.

"YOU MAY SPEAK FOR:" tells you the amount of time available to you. This depends upon how much money you have in the account (your account balance). It is calculated by dividing your account balance by the per minute rate for the phone number you entered. (Note that the maximum time limit shown on screen is 500 minutes per call, regardless of your balance.)

"DO YOU WANT TO PLACE THE CALL?" If you don't wish to initiate the call, click NO and your Net2Phone will be ready for you to dial another number.

Click "YES," and the call is initiated. The CALL STATUS on the Display Screen changes from READY to WAIT and, when the call is answered, it changes to TALK.

5. Net2Phone connects you to the party you called.

=> If your call does not complete, a message in the Display Screen will advise you.

6. When you've finished your conversation, disconnect the call by either clicking HANG UP from your Net2Phone keypad, or pressing ESC on the keyboard. The length of your call is shown in the screen's TIME DISPLAY.


PC2PC: Make Calls Free to Virtually Anyone in the World
PC2PC: Make Calls Free to Virtually Anyone in the World!

PC2PC allows you to carry on a live conversation from your PC to any other PC in the world for free as long as both parties have Net2Phone version 10 downloaded, installed and "running" on their desktops at the same time.

You established a Net2Phone nickname when you completed the registration process during your Net2Phone installation. Nicknames are used for PC to PC calling. Your nickname is linked to your account number. You must have selected a nickname in order to receive calls.

TO MAKE A CALL:

1. Click on the PC2PC button. A pop-up window will appear. As the prompt states, enter the nickname or the virtual number of the person you want to call and click OK.

2. The Display Screen will show "CONNECT" or "THE PARTY YOU CALLED IS NOT LOGGED ON."

TO RECEIVE A CALL:

1. Ascertain that Net2Phone is running.

2. When your Net2Phone rings, indicating an incoming call, just click on the CALL button to answer the call.

Alternatively, you-or someone calling you-can call an IP address by entering "//XXX.XXX.XXX" onto the Display Screen, where X = IP address.


VoicEmail: Send Voice Messages to Email Addresses

Net2Phone's VOIC [image] MAIL allows you to send live voice messages to an email address.

1. Click on the VOIC [image] MAIL button. The VOIC [image] MAIL panel slides out.

2. Click on SEND VOIC [image] MAIL. A prompt will ask whether you wish to you "Send a New Voice Mail" or "Resend a Voice Mail".

3. Click on "Send New Voice Mail." An information pop-up tells you to begin recording.

4. Click on Start to begin recording. The time bar on the VOIC [image] MAIL panel will move to the right, marking time as you record your message.

If you wish to conclude your message before the maximum time has elapsed, you can click on the button with the square to STOP recording.

=>The message length default time is 30 seconds. You can change the maximum message length – from 10 seconds up to 120 seconds (two full minutes) – by clicking the MENU button on your Net2Phone keypad, selecting PREFERENCES [image] SERVICES [image] RECORDING OPTIONS and then entering the maximum recording time you choose. The figure you set represents the maximum length of the message you can leave.

5. Recording controls:

 Click on the "double-bar" button to PAUSE during your recording.
 Click on the "square" button to STOP when you are finished.
 Click on the button with the single right-facing triangle to PLAY back your recorded message.
 Click and hold down the appropriate "double triangle" buttons (REVERSE or FORWARD) to rewind and erase or to advance the recording.
 Click on the button with the circle to RECORD if you wish to begin your recorded message again.

6. When you've finished recording, a window will appear to address your VOIC [image] MAIL message. Enter the email address in the TO: field, and complete the CC:, BCC: and SUBJECT: fields as appropriate.

=>You can build a list of email addresses. To create or modify the list, click on CHANGE and the "Address Information" window will pop up.

7. Click on OK or press Enter on your keyboard to send your voice message into the recipient's email box.

Other VoicEmail Features:

8. You can send a VOIC [image] MAIL to someone who doesn't yet have Net2Phone.

 Prepare and send your VOIC [image] MAIL in the usual way, using the recipient's email address.
 When the VOIC [image] MAIL arrives, the recipient will be prompted to download Net2Phone (for free) with the following message:

I'm sending you a Net2Phone VOIC [image] MAIL instead of the standard text email I usually send. If you have Net2Phone, just click on the attachment to hear my voice. If you do not have Net2Phone, click on www.net2phone.com and download it now to hear my VOIC [image] MAIL. It's free. Use Net2Phone also to reply to me with a voicemail, or to make a PC phone call and talk to me live.

Your VOIC [image] MAIL will be attached to this message.

9. To listen to a VOIC [image] MAIL you've received, just click on the attachment.

10. You can delete your last VOIC [image] MAIL.

 Click the DELETE FILE button on the VOIC [image] MAIL panel. A description of the last audio file you created will appear. (Each VOIC [image] MAIL records over the previous one, so, unless you have added additional audio files of your own, there is never more than the most recent audio file that can be retrieved.)

 Click "YES" to erase the file; click "No" to exit, leaving the file intact.


Net2Fax - Send a Fax over the Internet

You can send faxes from your PC to any fax machine or email address in the world with Net2Fax.

1. Be sure you have placed funds in your account. See Adding Funds to your Net2Phone Account.

2. Remember that under Windows NT, the fax printer drivers do not install unless you were logged on as Administrator during Net2Phone installation. (Without the fax drivers, you will not be able to use Net2Fax.) If you are running Windows NT and did not install Net2Phone as Administrator, log out, log back in as Administrator and reinstall Net2Phone.

3. Click on the NET2FAX button.

4. The "Send File as Fax" window will appear. Double-click on the file you wish to fax. (You will see a message that the file is printing to the Net2Fax printer.)

5. The "Enter FAX Number" window will appear next. Enter the destination fax number or email address in the "To:" field and complete other applicable fields. (Be sure to include 1 + area code for all fax numbers, even local ones. Dial internationally using 011 + country code + city code + number.) Click OK.

=> In order to read the document you've faxed to an email address, the party you sent it to must have a viewer that can read .tif files.

=> If you don't have funds in your account to send the fax, see Adding Funds to Your Net2Phone Account.

6. You can send a fax directly from the document you're working on.

 From the File menu of your program (e.g., Microsoft Word), select Print. Your Print window will appear.

 Click on Net2Fax in the printer drop-down list.

 Click OK. The new Net2Fax "Enter FAX Number" window will open. Enter the destination (email address or fax number) in the "To:" field and complete the remaining applicable fields.

 Click on OK to send.


The Menu Button

You can change the face of your Net2Phone image and select a number of communications options by using the MENU button.

 Click UPGRADE NOW to go to the Net2Phone web site to download the most current version of Net2Phone. (Just like your initial download, all upgrades are free.)

 The SETUP WIZARD is used to verify your sound and network connections. See The Setup Wizard for details.

 PREFERENCES lets you change your Net2Phone's appearance and communications settings, as well as to view account and user information.( See The Preferences Option.)

 SKIN shows the appearance style of your Net2Phone. (See description in The Preferences Option. )

 EXIT closes your Net2Phone.


Managing Your Account

Net2Phone offers you an easy way to maintain control over your account. Whether you wish to see your balance, use another account number temporarily, change your account number or merely see what your account number is, just click ACCOUNT INFORMATION, the blue button marked "i."

 Viewing Your Account Number
To view your account number,

1. Click ACCOUNT INFORMATION on the keypad. Select ACCOUNT NUMBER from the drop-down menu. Your account number will be displayed on the screen.

2. If you have more than one account, you can click on USE OTHER ACCOUNT. Enter your other account number in the window that appears. (See Using Another Account Number Temporarily below). Click the OK button to return to the main screen.

 Viewing Your Account Balance
To view your account balance, click ACCOUNT INFORMATION [image] ACCOUNT BALANCE from the drop down menu.

 Using Another Account Number Temporarily
You may wish to use your Net2Phone from a different computer – if, for instance, you're away from your computer and have access to another – or someone may wish to access his Net2Phone from your computer temporarily:

1. Click ACCOUNT INFORMATION [image] USE OTHER ACCOUNT. A check mark will appear beside the selection and you will be prompted to enter the account number. Type in the 12-digit account number you wish to use and click OK.

2. To resume using your original account number, click ACCOUNT INFORMATION and again select USE OTHER ACCOUNT. The check mark will disappear.

 Changing Your Account Number
To replace the account number stored in your file with a new account number:

1. Click ACCOUNT INFORMATION [image] CHANGE ACCOUNT NUMBER.

2. Type in the 12-digit account number and click "OK".

3. Enter the PIN for the account number and click "OK." You'll be asked to verify the account number and PIN. If the account information is valid, the current account balance is shown and you will be asked to confirm the account number change.

4. Click YES to change the account number stored in your file and the new account number will be displayed. Otherwise, click NO to leave the account number unchanged.

=> If you want to go back to your original account number, click ACCOUNT INFORMATION [image] RESTORE ACCOUNT NUMBER.


Accessing Help

To access online help, click HELP, the purple button with the "?," and the following selection choices appear:

Help
Click HELP to access online help for using Net2Phone. You can view this information organized by CONTENTS, browsing through an INDEX, or searching using FIND.

Technical Support
Many questions regarding installation, calling, and other issues are answered in this link to the Net2Phone web site.

Rates
Click RATES to reach a list of Net2Phone’s rock-bottom international rates.

Read Me
Click on READ ME to open a text file that contains an overview of Net2Phone features and services, as well as other technical information.

Customer Service
Click on CUSTOMER SERVICE to automatically dial our Customer Service Center. You can also dial the number directly from the keypad or keyboard, by entering 1-800-438-8879, or the service shortcut number, 90.

Net2Phone Home
Clicking NET2PHONE HOME will bring you to Net2Phone's home page, where you can access a wealth of Help information, including troubleshooting tips and technical information. You can also view our rates, add funds to your account and learn more about Net2Phone.

About Net2Phone
Click on ABOUT NET2PHONE to bring up information about the Net2Phone product you have installed:

 Version contains the version number of Net2Phone that is running. You may need to refer to this number if you are reporting a problem to Customer Service.

 Language is the language that the text appears in.

 Features is a list of sound features that are supported by Net2Phone, such as 8/16 bit sound card, HDX (half duplex) or FDX (full duplex), and SX73 Encoding.


Adding funds to your Net2Phone Account

In order to use Net2Phone to place a toll call or to send a toll fax, you must first allocate funds to your account. Online allocation of funds is available if you are charging the funds to your credit card. Have your credit card handy in order to proceed in this fashion. You can also fund your account by check or by money wire, as described below.

You can add funds to your account by clicking ADD FUNDS, the green button with the "$," or by clicking ACCOUNT INFORMATION [image] PURCHASE TIME. (You can also have accessed the page to purchase funds following Registration.) Each alternative takes you to the Net2Phone secure web site.

Have your account number and PIN handy. If you didn't write it down when you registered.

Click on ACCOUNT INFORMATION [image] ACCOUNT NUMBER to view this number.

Write it down so that you can enter it when prompted.

Depositing Funds for First-time Users and Non-Credit Card Users
If you are depositing money into your account for the first time, follow these simple steps. (If you are using a credit card, have your card handy.)

1. Click on the ADD FUNDS button from your keypad. (Alternatively, you can click on ACCOUNT INFORMATION [image] PURCHASE TIME and the Purchase Time window will appear. As a first-time user, click on the GO TO WEB box.) This will launch the Net2Phone Interactive Account Center page where you can purchase funds online using your credit card through our secure web site.

=>If you wish to send a check or money order, you will find a form you can print out to submit with your order.

To order by check, send your check to: Net2Phone, 171 Main Street, Second Floor, Hackensack, NJ 07601 USA.

To order by money wire, send your wire to: First Union Bank, N.A., 239 Main Street, Hackensack, NJ 07601 USA, Routing No. 031201467.

2. After entering your Account Number and PIN on the Interactive Account Center screen, complete all of the information fields on the online NET2PHONE PURCHASE screen.

 Enter your credit card information and the amount you would like to charge.

 Read the TERMS AND CONDITIONS text and use your mouse to confirm your understanding and agreement.

3. Click on SUBMIT. This will initiate the credit verification process. Prior to the process' completion, when the full amount you have chosen to deposit to your account is placed there, a portion of the amount selected is made available for your use. (The specific amount in the initial portion depends on the country in which you open your account.) Once the amount appears, you can begin calling immediately.

You can also call our Customer Service Center and use your credit card. Just dial 90 on your Net2Phone, or call toll free at 1-800-438-8879. From outside the U.S., call us at (201) 928-2990.

Depositing Additional Funds to your Account Using Your Credit Card
Once you've established credit on your account with a credit card, you can replenish the account quickly and easily:

1. Click ADD FUNDS from your Net2Phone keypad. Alternatively, you can click on ACCOUNT INFORMATION [image] PURCHASE TIME [image] ADD FUNDS. The Add Funds window will appear.

2. Enter your PIN and choose a fixed dollar amount ($25, $50, or $100) to charge.

3. Click "OK" to send the request. You will be asked to re-enter your PIN and then to verify your understanding that the request cannot be canceled once it starts. If you click "YES" to continue and the request is accepted, your new balance will appear on the screen. Clicking "NO" will halt the replenishment process.


Net2Phone Dialing Tips

We have compiled a list of tips that will make using Net2Phone easy and enjoyable:

 For all international calls you make, regardless of where they originate and terminate (except for calls within the U.S., Canada and the Caribbean Islands), dial 011 + country code + city code + number. This includes calls made within the same (non-US/Canada/Caribbean) country.

 For local and domestic long-distance calls within the U.S., Canada and the Caribbean Islands, dial 1 + area code + number. Even for a local call, you must dial a 1 and then the area code.

Check the amount of funds in your account before making a call. As your funds are depleted, the available time remaining reaches 00:00, indicating your call will be disconnected. Net2Phone warns you when you are approaching the 00:00 minute mark. Recharge your account to proceed with toll calls. (See Adding funds to your Net2Phone Account).

 Check your sound levels often. Other audio programs, such as RealAudio, can inadvertently change your audio settings.

 Notice on your Display Screen, above the "Call State," whether your call is in full-duplex or half-duplex mode. Half-duplex (HDX) means you and your call partner can't overlap your dialogue. Full-duplex (FDX) means you can both talk at the same time. For more information, see The Conversation Mode: Full Duplex vs. Half Duplex.

 To ensure the highest voice quality, close all active programs before using Net2Phone.


Check Our Great Rates
Check Our Great Rates!

When you use Net2Phone to call from your PC to any phone in the world, you'll find some of the lowest rates around! That's because Net2Phone calls are made right from your computer through our network.

Calls to anywhere in the world are dialed quickly and easily. To see some of our great rates or to check on the rate of a call you are about to make, click the HELP button from your Net2Phone keypad and select Rates. You’ll be taken to Net2Phone’s web site rate page where you can view the rates for calling to any country you select. (Note that other special promotional rates may be in effect.)


CD Installation

To install Net2Phone from a CD:

1. Insert the Net2Phone CD in your CD-Rom drive.

2. Click on the "My Computer" icon on your computer Desktop.

3. Click on the drive that corresponds to your CD drive.

4. Double click on the Net2Phone application icon or folder.

5. Your own Net2Phone software will install and the icon will appear on your screen, ready to open with a click.


Muting your Microphone for Privacy

If, on occasion, you don't wish the person you're calling to hear you talking to someone who is with you, you can mute your microphone.

To mute your microphone in full-duplex mode,

 Click the MUTE button or press the Space Bar on your keyboard. The word MUTE will appear in the call state line of the Display Screen indicating that, if you speak now, the person on the other end of your Net2Phone call won't hear you.

 To turn the MUTE function off, click the MUTE button or press the Space Bar again to resume your normal conversation. This will allow the person on the other end to hear you again.

To mute your microphone in half-duplex mode,

 Release the TALK button (which you have been holding down in order to talk) and the microphone becomes muted. In order to continue talking or take the mute off, simply click on the TALK button once again.

To learn more about full-duplex and half-duplex modes, see The Conversation Mode: Full Duplex versus Half Duplex.)


Exiting the program

To exit Net2Phone, click on the "x" in the upper right hand corner of your Net2Phone keypad or on the extreme right hand corner of the border box (if the border box is displayed). (See The Preferences Option.)

If SHOW IN SYSTEM TRAY is checked in your preferences (See The Preferences Option), Net2Phone will continue to run in the background.

To stop Net2Phone from running in the background, right-click on the Net2Phone icon in the system tray and then click REMOVE FROM SYSTEM TRAY.


The Conversation Mode: Full Duplex vs. Half-Duplex

Using Net2Phone With a Full-Duplex Sound Card

Most recent computer models will already have a full-duplex sound card; older PCs are likely to have half-duplex cards, unless they have been upgraded. Using Net2Phone in full-duplex mode is just like a telephone; you can talk and listen at the same time.

To be sure you have a full-duplex sound card, click MENU [image] PREFRENCES [image] SETTINGS. If FULL DUPLEX is checked, you have a full-duplex sound card and FDX will appear on the Net2Phone screen during all calls.

If FULL DUPLEX is grayed out (or not checked) you probably have a half-duplex sound card and Net2Phone will operate in a half-duplex mode. Or, you may actually have a full-duplex sound card, but your sound card drivers may not be up to date. If you feel this is the case, contact the manufacturer of your sound card.

Using Net2Phone With a Half-Duplex Sound Card

Using Net2Phone in half-duplex mode is like using a walkie-talkie; it allows you to speak and to listen, but not at the same time.

In half-duplex mode, you can choose between automatic (VOX ON) and manual (VOX OFF) modes of operation. Net2Phone will initially open in the VOX OFF (manual mode). This is the recommended setting.

Operating in VOX OFF Mode (Manual Mode)

IMPORTANT: We strongly advise operating Net2Phone half-duplex with VOX OFF since VOX ON can deteriorate the quality of the call.

With VOX OFF, look for HDX to appear on the Net2Phone screen during all calls. In addition, the MUTE button will change to a TALK/LISTEN button.

 In order to talk to the person you've called, click and hold TALK on your Net2Phone keypad or press and hold down the SPACE BAR on your keyboard. Look for TALK to appear on your display screen. You must wait until you see TALK before you begin speaking.

In order to hear the person you've called, release the TALK button or the Space Bar on your keyboard. Look for LISTEN on your display screen. Do not click the TALK button or depress the Space Bar until you are completely finished listening (or until the other person has finished speaking).

Operating in VOX ON Mode (Automatic Mode)

In order to change from VOX OFF to VOX ON (automatic mode), click MENU [image] PREFRENCES [image] SETTINGS, and then click VOX. When using Net2Phone in the half-duplex VOX ON mode, VOX will appear on the Net2Phone display screen during all calls. When VOX is turned on, Net2Phone automatically switches between TALK, SCAN, and LISTEN modes, based on your conversation.

While you are speaking, Net2Phone remains in TALK mode until silence is detected. Net2Phone then automatically switches to SCAN mode, waiting for the next person to speak. If the person you called speaks, Net2Phone automatically switches to LISTEN mode and will stay in LISTEN mode until silence is detected once again.

If you are having trouble operating Net2Phone with VOX ON, you can try adjusting the VOX settings as follows.

Adjusting VOX Settings when using VOX ON

To adjust the VOX settings, click MENU [image] PREFRENCES [image] SETTINGS. Then, click on VOX SETTINGS. You can make three adjustments to improve the quality of your VOX ON call:

 MICROPHONE adjusts the sensitivity of your microphone to your voice. To set your microphone level, click the AUTOSET button. When you hit START, Net2Phone will listen for background noise and set the microphone accordingly. The microphone level will now be set for your call and you should not have to adjust it again unless the noise level around you changes drastically. The microphone level cannot be set during a call.

To set your microphone manually, click the slider and use your mouse to move it up or down. The setting is displayed in the text box below the slider. Lower the microphone setting if you need to speak loudly in order to activate the TALK mode; this means the microphone is not sensitive enough to pick up your voice. Raise the microphone setting if the TALK indicator does not switch to SCAN or LISTEN mode when you stop talking; this means the microphone is too sensitive to background noises and is not detecting silence.

 TELEPHONE adjusts the voice volume of the person you are calling. There is no automatic setting for this: You must set it manually. To do so, click the slider and use your mouse to move it up or down. The setting is displayed in the text box below the slider. Lower the telephone setting if the person you're calling needs to speak too loudly in order to activate the LISTEN mode; this means the telephone is not sensitive enough to hear their voice. Raise the telephone settings if the LISTEN indicator does not switch off when the person stops talking; this means the telephone is picking up too much background noise.

 DELAY adjusts the amount of time that Net2Phone will detect silence before switching to SCAN mode. The higher the delay number, the longer the delay. If DELAY is set too high, Net2Phone will take too long to switch into SCAN mode. If DELAY is set too low, Net2Phone will not wait long enough to detect silence before switching to SCAN mode. Therefore, you will notice Net2Phone alternating between TALK and SCAN modes while you are speaking, making the conversation sound broken.

The optimal delay setting for most people is between 2 and 4.


Call History Saves the Recent Numbers you have Dialed

Each time you dial a number, the number is temporarily stored in a call history list that contains the last 20 numbers called. To quickly redial one of those stored numbers, simply click the arrow point ( [image]) located in the upper right corner of the Display Screen and then click the number you wish to dial from the list that pops up.

Removing Numbers from your Call History List
To remove numbers from your call history list, click MY PHONE BOOK, the open phone book button, and select CLEAR DIALED NUMBERS. To remove all of the numbers, click CLEAR ALL ENTRIES which appears at the top of the list. To remove a single number, simply click on that number.


Speed Dial Saves You Time

The SPEED DIAL function allows you to store up to 100 names and numbers and dial them quickly and easily.

Dialing a Number from the Speed Dialing List
To dial a number from the speed dial list, click on SPEED DIAL, the button with the lightning bolt. Scroll to the number you want and click on it to launch the call.

Adding a Number to Your Speed Dial List
To add a number to your speed dial list, click MY PHONE BOOK, the open phone book button, and then select PROGRAM SPEED DIAL. Then, click on CREATE NEW ENTRY. The Program Speed Dial window will appear:

 Select the POSITION where the number should appear in your list (1 is the first entry and should be the number you call most often). Then type in the NAME and NUMBER to be dialed when choosing this entry. Remember to include the number 1 and the area code, even for local calls.

 Click OK to add the number to the list. If you make a mistake, click CLEAR and it will erase the NAME and NUMBER entries.

Changing or Removing a Number from Your Speed Dial List
To change or remove a number from the speed dial list, click MY PHONE BOOK and select PROGRAM SPEED DIAL. Then, click on the entry you wish to change. Make your changes to the NAME and NUMBER and then click OK to update the speed dial list, or CANCEL to return to the main screen without changing the entry. To remove the entry, click on the CLEAR button and then click OK.


The Preferences Option (Menu Button)

View Tab
To change the appearance of your Net2Phone on screen, click MENU [image] PREFERENCES and then select the VIEW tab.

Stay On Top
When STAY ON TOP is checked, the Net2Phone keypad will always be on top of other open applications.

Show Tool Tips
When SHOW TOOL TIPS is checked, the button description is displayed on screen if the mouse remains over a button for a few seconds.

Hide Border
When NO BORDER is checked, the box and border surrounding the keypad are not shown.

Show Duration
Clicking SHOW DURATION under VIEW causes the duration of your call in progress to be displayed on the Display Screen instead of the amount of time remaining in your account. When there is less than 2 minutes of time remaining on your account, the color will still change to yellow to alert you. When there is less than 1 minute of time remaining, the color will change to red.

Show in System Tray
When SHOW IN SYSTEM TRAY is selected, the Net2Phone icon is shown in the system tray on the Windows Task Bar. In addition, Net2Phone will automatically launch when Windows starts and, when Net2Phone is minimized, it remains running in the SYSTEM TRAY for faster access.

To start Net2Phone from the System Tray, double-click on the Net2Phone icon. Right-click on the icon and you'll have three choices. ABOUT NET2PHONE displays the About screen. OPEN NET2PHONE opens Net2Phone on the main screen. REMOVE FROM SYSTEM TRAY removes the Net2Phone icon from the System Tray and, if the main screen is not displayed, the program exits. This action also removes the registry entries that cause Net2Phone to start up the next time Windows is started.

Skin
When they are available, you can select among multiple "looks" ( "skins") for your Net2Phone image.

Reset Windows Position
Click RESET WINDOWS POSITION to restore the position of the Net2Phone keypad to the center of the screen.

Settings Tab
The Settings tab shows voice and preferred device settings which, in general, should be left with their default values. Contact Customer Service at support@net2phone.com if you have questions in this regard.

User Tab
The fields on the User tab are populated with the information you input at Registration.

Account Tab
The Account tab window presents your current account information–account number and balance–and lets you add funds to your account as well.

Incoming Tab
The Incoming tab allows you to enter your virtual name and number in order to accept incoming PC2PC calls, if you did not designate them at registration.

Network Tab
The Network tab fields should be left at their default settings.

Services Tab
The Services tab fields should be left at their default settings. An exception is the Recording Options field where you can change the maximum length for VOIC [image] MAIL recordings.

URLs Tab
The URL tab is non-user editable. It is populated based on the download source.


People Search Lets You Find and Dial Any Phone Number

With Net2Phone, it's easy to find out the phone numbers of friends, family and businesses all over the world, using PEOPLE SEARCH. To do so, click on PEOPLE SEARCH , the turquoise button with the magnifying glass, on your Net2Phone keypad. This will launch a search page where you can search for the phone numbers of any person or business. Once you find them, you can dial them using Net2Phone.


Shopping with EZSurf™

Net2Phone gives you instant access to the Internet's most original shopping gateway, EZSurf (www.easysurf.com ), which lets you buy products securely online via Net2Phone. Click on SHOP EZSURF, the orange button with the shopping cart, to shop some of the best retailers in the world online.


If you can see this, your help file has no topics! See the status tab and webtwin.log for more information.

Note that it is important that you exit WebTwin first to make sure the log file is up to date.

Be aware that restarting WebTwin will cause the log file to be emptied, so check it before restarting.


This URL was excluded from the pulldown


The protocol used in this URL is not at present supported by WebTwin


This URL referenced an unknown protocol


This link was broken when WebTwin tried to fetch it


This URL contained unknown content


Robots are excluded from this URL


This link was not retrieved


This link was skipped because it was suspected to be an invalid URL


This link was skipped at user request


This link was skipped it was suspected to be CGI. This can be changed from the WebTwin Options tab.


This link was skipped it was an image, and the NoImages option was on. This can be changed from the WebTwin Options tab.


This link was skipped because either the user pressed the WebTwin 'Enough' button or the given retrieval time limit expired.


Registration information goes here