Check your news server settings

  1. On the Tools menu, click Accounts.
  2. Click the news server, and then click Properties.
  3. On the Server, Connection, and Advanced tabs, check the settings against those given to you by your Internet service provider (ISP).

    If everything matches, contact your ISP to verify that you have the correct settings and that their servers are operating correctly.

Did this fix the problem?

Yes. Close the troubleshooter.

No. I want to try other troubleshooting options.

No. I want to contact my ISP.