Check your mail account settings

  1. On the Tools menu, click Accounts.
  2. Select the mail account, and then click Properties.
  3. On the Servers, Connection, and Advanced tabs, check the settings against those given to you by your Internet service provider (ISP).

    If everything matches, contact your ISP to verify that you have the correct settings and that their servers are operating correctly. Also, make sure your ISP server supports PPP, SMTP, and POP3 or IMAP protocols.

Did this fix the problem?

Yes. Close the troubleshooter.

No. I want to contact my ISP.