F.A.Q. (Frequently Asked Questions)

Questions  

1) Sound skips often. How can I reduce the skipping?

2) Where can I get more skins for Soritong?

3) What is SH format, which Soritong supports? Is there an encoder for it?

4) Soritong Player is disappeared from the desktop, and I can't get it back on!

5) Could you make so and so features for the next release?

6) Soritong doesn't play some of mp3 songs. What's wrong?

7) When I try to install Soritong following error message appears: "Win Zip Self-extractor header corrupt. Possible cause. bad disk, or file transfer error."

8) How do I uninstall Soritong?


Answers  

1) Sound skips often. How can I reduce the skipping?

Sound skipping occurs for many reasons. Most of the time, you can reduce skipping by increasing the buffer size and/or priority of the decoding engine. You can adjust these options from the configuration window.

2) Where can I get more skins for Soritong?

Visit our website and go to skin section. We have some extra skins made by us and Soritong users. We also have some links to sites that provide Soritong skins. If you made a skin for Soritong, please submit it through email.

3) What is SH format, which Soritong supports? Is there an encoder for it?

SH is our proprietary audio format which is still under development. SH encoder included in the Thanksgiving version is an experimental version, meaning that it is incomplete. If you have tried it, you may have noticed the background noise. Because this is an experimental version, we won't do any tech support on the encoder.

4) Soritong Player is disappeared from the desktop, and I can't get it back on?

You probably have set the window mode to "Auto Hide". In "Auto Hide" mode, Soritong Player appears only when you bring your mouse to the corner of your desktop (any 4 corners). Refer to Help file for details on other window modes.

5) Could you make so and so features for the next release?

Following is a short list of features that will be included in the future releases.

1) CD player
2) Support more formats
3) ...

6) Soritong doesn't play some of mp3 songs. What's wrong?

Soritong previously had some problems with corrupted mp3 files. The latest version of Soritong now handles these corrupted files better. So if you are having still having this problem, please report it to us.

7) When I try to install Soritong following error message appears: "Win Zip Self-extractor header corrupt. Possible cause. bad disk, or file transfer error"

That error message basically means that the file you are running (self-extract zip file) is corrupted. There are 2 main causes: Network problem and W95.CIH virus.

The majority of users experiencing this problem is simply having a network connection problem (possibly caused by our server). In this case, download Soritong again from our mirror sites, and try installing again.

If that does not solve the problem, your system is probably infected by W95.CIH virus. This virus is memory-resident, so running AntiVirus program before disinfecting the memory may spead the virus even more. Run KILL_CIH.EXE first before running your AntiVirus program.

8) How do I uninstall Soritong?

Uninstall from "Add/Remove Program" in Control Panel.




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