Triage

Triage Client is an easy-to-use program that generates an audit report that details the software and hardware configurations of your machine.

Software vendors use Triage Client to help provide technical support for their products.

What is an Audit Report?

An audit report is a detailed list of information about the hardware and software configuration of your machine. An audit report includes information about files, environment variables, registry entries, hardware, and operating system.

Audit reports help software vendors (and you) diagnose and solve configuration-related problems such as missing files, wrong DLL versions, and incorrect registry entries.

Generating Audit Reports

Software vendors ship a profile for each application. A profile specifies what information should appear in the audit report generated by Triage Client.

To generate an audit report for a given application, you load its profile into Triage Client. By default, Triage Client lists the profiles found in the current directory.

To generate an audit report

1. Select a product profile and click Open.

2. Click Options, click the Drives tab, and select the drives you want Triage Client to audit.

3. Start the audit.

Notes

• After you generate an audit report, you can view and edit the report. For example, you may want to review the audit report and delete any information you don't want to send to your software vendor. Note that after you exit Triage Client or load another profile, you cannot reload saved audit reports.

• Before you save or send an audit report, click Options and enter information about yourself, the product, and product version. This information is included in the audit report.

• While Triage Client audits your computer, it displays a series of progress messages in its status bar.

• To cancel an audit, click the Red Traffic Light button or exit Triage Client by clicking the Exit button.

To add a profile to the list

1. Click Browse.

2. Select a profile (.TRP file) and click Add.

Notes

• By default, Triage Client lists the profiles found in the current directory. When you use Browse to load a profile from another directory, Triage Client adds the profile to the registry. The next time you run Triage Client, it will list all profiles in the current directory and all profiles in the registry.

• After you add a profile, you can open it and generate an audit report.

Running Triage Client from the Command Line

You can automatically load a profile and generate an audit report by running Triage Client from the command line. For example, the following command starts Triage Client and generates an audit report for myapp:

TriageClient.exe /profile="myapp.trp"

If you put this command in a script file or a shortcut, you don't have to worry about loading the correct profile. All you have to do is edit, save, and send the generated audit report.

You can also automatically save the audit report or send it via e-mail. For example, you could create a shortcut with the following target:

"C:\Program Files\MetaQuest\Triage\TriageClient.exe"
	/profile="myapp.trp" /save="myapp" /mail="me@address.com"

When you double click this shortcut, it automatically loads the profile, generates the audit report, saves it to disk, and sends it to the software vendor.

Note: When the command line includes the /save or /mail switches, Triage Client generates the audit report, saves or mails it, and then exits.

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