Frequently Asked Questions
Basic Questions:
•Why is this program called the "Original CD Emulator"?
•What are the system requirements for the Original CD Emulator?
•How easy is it to download and install?
•What are the trial version's limitations?
•What is the Original CD Emulator's speed when emulating an image from a hard disk or network?
•What if the Original CD Emulator does not support my CD-ROM?
•How can I upgrade?
•What is the difference between the normal package and the upgrade package?
•Why has my virtual CD's drive letter been reset after an upgrade?
Ordering Questions:
•How much does it cost?
•How much will I have to pay for the upgrade?
•Is the price a one-time cost, or are there other fees?
•Is your online order form secure?
•What if I don't want to use my credit card over the Internet?
•What happens after I send in the order?
•If I purchase this product, can I use it on multiple PCs that I own?
•How much will I pay for technical support? Is it free?
•What should I do if the registration code is not accepted?
Technical Questions:
•Does the Original CD Emulator work with Windows XP?
•Does the Original CD Emulator support copy-protected CDs?
•Can the Original CD Emulator access network CD images?
•Can I the use Original CD Emulator under a normal user account?
•What can I do if I cannot access a mounted image from within Explorer?
•How can I delete the CD images?
•Why can't I uninstall the Original CD Emulator?
Answers to Frequently Asked Questions
Why is this program called the "Original CD Emulator"?
Because we want to support all CDs. It's just a product name, nothing more.
What are the system requirements for the Original CD Emulator?
Microsoft Windows 98/ME/NT/2000//XP
Pentium II 233mhz or better
64 MB RAM or more
2 Gigs hard drive space
How easy is it to download and install?
Installing the Original CD Emulator is very easy. First, visit our download page and
click on a download link. The download should start
automatically. Then, choose "Run from current location" to let the installation
wizard automatically start when the download completes. Finally, when the installation
program launches, simply follow the on-screen instructions to install the
Original CD Emulator to your computer
What are the trial version's limitations?
You can try it for 30 days with no charge. After that, it will not run. If you
decide to continue using it after this time, you must register it. As a
bonus, registered users will receive free updates and priority e-mail technical
support.
What is the Original CD Emulator's speed when emulating images from a hard disk or network?
The maximum speed is 290X, but the true speed depends on your CPU speed, BUS speed,
and hard disk speed (also your network speed when you emulate from a network image). With PIII
1G, 5400 rpm HD, it can reach 120X.
What if the Original CD Emulator does not support my CD-ROM?
Write down your CD-ROM's name and send an e-mail message requesting support. We will try to support it in the next
version.
How can I upgrade?
Download either the normal package or the upgrade package and install it.
What is the difference between the normal package and the upgrade package?
The normal installation package will uninstall the previous OCDE version's drive
and install the new one. The new drive will work immediately. The upgrade
package overwrites the previous version, and its new drive will work only after rebooting.
Why has my virtual CD letter been reset after upgrading?
The normal installation package will uninstall the previous OCDE version's drive
and install the new one. If you don't want to change the drive letter, then
download the upgrade package and install it.
How much does it cost?
The charge to an individual is only $40, with free technical support included.
There are no additional charges.
How much will I have to pay for the upgrade?
Minor software upgrades(for example, from version 1.1 to version 1.5) are free.
Major upgrades (for example, from version 1.x to version 2.0) are discounted.
Is the price a one-time cost or are there other fees?
The price is a one-time cost only. There are no other charges whatsoever.
Is your online order form secure?
Yes, it is 100% secure.
What if I don't want to use my credit card over the Internet?
Go directly to the order form and select fax or phone.
What happens after I send in the order?
You will receive an e-mail message confirming your order shortly after sending the
online order form. Then, within 24 hours, you will receive a second e-mail message with
a registration code. If you do not receive your registration code, please e-mail us
at support@ztekware.com. Please include your name, address, e-mail address, and
order confirmation number, if you have it. We will be happy to help you.
If I purchase this product can I use it on multiple PCs that I own?
Yes, the license allows you to use it on your own home and office PCs.
How much will I pay for the technical support? Is it free?
Yes, it's completely free.
What should I do if the registration code is not accepted?
Please check whether you have typed the name correctly, and eliminate any spaces in the registration
code. if the registraion code is still not accepted, please e-mail us at support@ztekware.com.
Does the Original CD Emulator work with Windows XP?
Yes, the Original CD Emulator runs well under Windows XP
Does the Original CD Emulator support copy-protect CDs?
Yes, the Original CD Emulator supports well-known copy-protected CDs
Can the Original CD Emulator access network CD images?
Yes, it can directly access network CD images
Can I use the Original CD Emulator with a normal user account?
Yes, you can emulate CDs with a normal user account
What can I do if I can't access a mounted image from within Explorer?
Exit the Original CD Emulator program, and refresh Explorer.
How can I delete CD images?
Delete them from within Explorer.
How can I uninstall the Original CD Emulator?
Go to Device Manager and remove it. If that does not work, then delete the driver
and reboot. On 98/ME: windows\system\iosubsys\ocde.mpd. On 2K/XP: windows\system32\drivers\ocde.sys.