Frequently Asked Questions (FAQ)

You can do it from .... web-site. The trial version is a utility with full functionality of a final program. The only limitation is the maximum size of the file being restored.

Yes, if the file has not already been written over (by some other files). If you have found that some important file is deleted, download and install Active@ UNDELETE and search for this file. It may be a good idea to avoid excessive disk activity on this particular hard drive, not to make a lot of other file deletions, to avoid computer reboots, not to invoke large number of programs concurrently (which would cause the increased OS Paging/Swapping activity), etc. - all of this might overwrite or partially overwrite the deleted document and also will make finding a particular file more complicated.

The more free hard drive space you have on your computer, the greater the chances for a successful retrieval of deleted file contents. It is always a good idea to extract and install Active@ UNDELETE to some OTHER hard drive - that does not contain important deleted file(s).

Yes, it does.

No, support of 16-bit operation systems like Windows 3.1 is not implemented.

Yes, to download and install software you need to have Internet Explorer or Netscape Navigator, or any other browser that supports file download. After software installation you do not need any Browsers.

Yes, provided the OS and file system support localized file names.

Yes, provided the OS and file system support long file names.

Disk Image is a mirror of your logical drive that is stored in one file. This can be useful when you want to backup the contents of the whole drive, and restore it or work with it later. Before you start recovering the deleted files, it may be a good idea to create a Disk Image for this drive, if you have enough space at another drive. Why? Because if you do something wrong while recovering the files (for example, recovering them onto the same drive could destroy their contents), you still will be able to recover these deleted files and folders from the Disk Image that you have wisely created.