Users are welcome to call the CyberLink's Technical Support Hotline at (886) 2-8667-1298. Phone support hours are Monday to Friday, 9:00 AM-5:00 PM (GMT +8:00) Taiwan local time excluding holidays. When calling for support, please have your computer ready and provide us with the following information:
your registered CD Key
the product version
Windows' OS version
hardware and software configuration of your Web server (if applicable)
hardware types (capture card, sound card, VGA card) and their specifications
warning messages displayed
detailed problem description and when it occurred
Note: Technical support is only offered to registered users, so please make sure your CD Key is ready when calling.