hp photosmart printers Readme v4.1 For additional up-to-date information about hp photosmart printers and compatibility issues with other hp printer products please see our web site at "http://www.hp.com/cposupport/loc/regional.html". Contents: 1. Troubleshooting Notes 2. hp E-Vectra Notes 3. Memory Card Access Notes 4. I/O Notes 5. Application Interactions 6. Network Installation Notes 1. Troubleshooting Notes ------------------------ 1.1 Unable to re-establish connection between PC and printer after printer is turned off using the printer's power button. Solution: Disconnect the power cord from the back of the printer for 10 seconds, reconnect the power cord then turn printer on using power button. If this still doesn't work, disconnect the power cord from the back of the printer, and restart the PC. After the PC has finished booting reconnect the power cord to the printer and power it up. 1.2 Driver does not work after upgrading Operating System from Windows 98, Windows 98SE, or Windows ME to Windows 2000 or Windows XP. Solution: Disconnect the printer. Run the following uninstaller in the Add/Remove Programs control panel: "photosmart Printer 130,230,7150,7345,7350,7550 (Remove Only)". Reboot, then run the setup.exe program on the CD that came with the printer, and follow the directions. 1.3 After uninstalling another device that uses USB DOT4 I/O (such as an hp OfficeJet G85) the photosmart printer is unusable. Solution: It is likely that the photosmart printer had been assigned DOT4_002 and the removal of the previously installed DOT4_001 device has caused this confusion. If your system has locked up, reboot it. Follow these steps based on operating system installed: Windows 2000 or XP: a) Select Start/Settings/Printers b) Right click on the photosmart printer and select Properties c) In the Properties page select the Ports tab d) Click the checkbox for the Dot4 port your device is attached to and assign it. Windows 98 or ME: a) Select Start/Settings/Printers b) Right click on the photosmart printer and select Properties c) In the Properties page select the Ports tab d) Select the DOT4 port in the "Print to the following Port" pulldown box. 1.4 In certain instances, large files being printed when writing to a card at the same time, may cause the system to become unstable: Solution: hp advises avoiding printing and accessing the memory card's drive letter at the same time. 1.5 Installation fails when computer is booted up with two printers attached. Solution: This is due to multiple Plug and Play events. To install without failure, first disconnect both printers. Then run the following uninstaller in the Add/Remove Programs control panel: "Photosmart Printer 130,230,7150,7345,7350,7550 (Remove Only)". Reboot your system. Reinstall the printer software by running the setup.exe program on the CD that came with the printer. When prompted to attach a printer, attach only one printer. Only after installation of has completed, attach the second printer. The second printer will install automatically. 1.6 After uninstalling a photosmart 100, P1000, P1100, 1115, 1215, 1218, or 1318, your photosmart 130, 230, 7150, 7345, 7350, or 7550 no longer works. Solution: Uninstall the driver for the 130, 230, 7150, 7345, 7350, or 7550 printer, then reinstall it again. To avoid problems in the future, uninstall the 100, P1000, P1100, 1115, 1215, 1218, or 1318 driver through the "Add/Remove Programs" control panel, instead of through the CD. 1.7 Issues in Windows 98 with Internet Explorer 4.01 when using Memories Disc, Share-to-Web, E-mail Settings, or anything other programs in the Bonus Software: Solution: Upgrade to a later version of Internet Explorer. 1.8 Printer driver fails to install when an In-System Design PAKit drive is already installed on the PC: Solution: Uninstall the PAKit, install the printer, and then reinstall the PAKit drive. 1.9 Spool32 error after printing a test page from the printer properties window that can be reached by the following: In the Start menu select "Settings" then "Printers". Right click on the photosmart printer, then select properties. Solution: Right-click the printer tray icon and select "Open hp photosmart series Toolbox". Select the Configuration tab. Uncheck the "Display Status Window" checkbox. Reboot the computer. 1.10 The installer no longer works after deleting printers from the "Start Menu/Settings/Printers" folder. Solution: Run the "photosmart Printer 130,230,7150,7345,7350,7550 (Remove Only)" uninstaller in the "Add/Remove Programs" control panel, then reinstall. For subsequent uninstalls, use the "Add/Remove Programs" control panel. 1.11 The installation process pauses and appears to have stopped, but the PC is still showing drive activity. Solution: In rare cases, the installer needs to search for and update certain modules on the system, and this may take up to 10 minutes. When the module is found, the installer will finish the update. 1.12 When installing a second photosmart printer, the USB cable is incorrectly plugged in to the front camera port, and the printer doesn't work. Solution: The front port on certain photosmart printers is only for camera connections. Plug the USB cable into the back of the printer, then reboot the machine. 1.13 After upgrading to the photosmart printer driver version 4.1 from version 4.0 via the web, start menu links are split into "Photosmart 130,230,7150,7345,7350,7550"and "Photosmart Printer 130,230,7150,7350,7550". Solution: No links are missing. The driver's tools and applications are accessible from the first link, and the bundled software is accessible from the second link. 1.14 After bringing system out of Standby mode in Windows 98 and Windows 98 SE, the printer is disconnected and won't reconnect. Solution: Reboot the computer, and the printer should reconnect. 2. hp E-Vectra Notes -------------------- When attempting to install photosmart printer on an hp E-Vectra system that has a retail version of Windows 98 or Windows 98SE an "Mgsrv32" error appears and ceases the install: This failure only occurs when installing from the CD-ROM drive. Choose one of these three workarounds: a) Copy the entire CD Contents to a temporary folder and run Setup from there. You may delete this temporary folder once install is complete. b) Download the driver from the web at "http://www.hp.com/cposupport/loc/regional.html", install the downloaded driver, and then run Setup.exe in the "DigitImg" folder on the CD that came with your printer. c) Add MinSPs=16 under the [386Enh] section of the System.ini file. 3. Memory Card Access Notes --------------------------- The NTFS File system (available in Windows 2K, XP) is not supported on memory cards. Do not attempt to format a memory card with the NTFS file system. Never pull a memory card out during a read or write access. The result may leave the memory card corrupt and images unreadable. The light next to the memory card slot lights up when a card is inserted and blinks during a read or write access. In order to safely remove the memory card, right-click the card icon in the system tray and select "Prepare to remove card". 4. I/O Notes ------------ When the printer is connected and is working properly, there will be several Dot4 device entries in the Device Manager (for example, Dot4, Dot4Print, Dot4Usb, Dot4 Setup Support). 5. Application Interactions --------------------------- In General: Some applications do not keep changes made to the Printer Properties after a print submission. Custom properties may require setup for each print. Adobe PhotoDeluxe Home Edition: When using the Print wizard in the "Get & Fix Photo" mode, the page size for "Print Standard Sizes..." and "Print Multiple on a Page..." is set to the factory default. Choosing a "Standard Photo Print Size" in the Layout step will only place the image within this page size. Changing the page size using "Page Setup..." does not change the layout to fit other selected sizes. To print on media other than the factory default (e.g. print from the phototray) use "Print..." method of the Print wizard and change the media size through "Setup...". Adobe Photoshop 5.0 and 6.0: If you experience disconnection problems when printing from Photoshop, lower the physical memory used by Photoshop until the problem is no longer experienced. To get to the setting in Photoshop 5.0 select "File/Preferences/Memory & Image Cache" from the menu. To get to the setting in Photoshop 6.0 select "Edit/Preferences/Memory & Image Cache" from the menu. Corel Draw 7.0: Drag and drop printing does not work. This is fixed in version 8.0. Microsoft Publisher 95, 97: Large gradated fills print very slowly. When printing on banner (continuous) paper, the "Overlap Tiles By:" setting is set to 0.25" (7mm) by default. Set this setting to 0.0" (zero inches). To do this, select "File/Print/Tile Printing Options" from the menu. When printing on envelopes, the return address may be clipped. Shift the return address to the right approximately 1" (25mm) from where the return address box shows it should be. Roxio Easy CD Creator 5: Issues can occur when running Roxio Easy CD Creator 5 and the photosmart drivers at the same time on Windows 2000 and Windows XP. Roxio has put out a patch to address this, which can be retrieved at "http://www.roxio.com/en/support/roxio_support/ecdc/ecdc_plat_51_updt.html" Internet Explorer 4.01 If you encounter any problems using the Bonus Software included with your printer, it may help to upgrade Internet Explorer to any version higher than 4.01. AOL 5.0 and higher When printing from the AOL image viewer, the output is corrupted. Please save the image to the computer and print from another application such as HP Photo Printing. 6. Network Installation Notes ----------------------------- When the printer is connected to a network there is no PC access to the memory cards in the printer and the PC Save button does not work. The E-mail button on the photosmart 7550 also does not work over a network. Prints can be made from a memory card in the printer using the printer's front panel. Printing is the only function supported over the network. For additional information about network installation please see our web site at "http://www.hp.com/cposupport/loc/regional.html".