5.- What do I do if the antivirus detects suspicious files?

If suspicious files have been detected, send them to the Panda Software Virus Laboratory so that they can be analyzed. We will send you the corresponding antivirus solution, or certification that the files are not infected! This is done in the following way:

  1. In the Services menu, select the option Send us suspicious files (S.O.S. Virus).
  2. Enter your e-mail address and check that it is correct.
  3. Enter CLEARLY and PRECISELY the Description of the problem.
  4. Click on the Next button. You can include two types of files:

      Add suspicious files. Include the files whose name the antivirus has changed during the scan. You can add a maximum of five.

      Add other files. Send us other files that you consider to be suspicious (a maximum of five). Select them by clicking on them (to select several use the mouse and the CTRL key). Then, click on the OK button.