If you experience any problems with Web Studio, Sierra On-Line has a full library of help documents available electronically. Click here to be taken to our Support page.
Other options include leaving a message for Sierra's technical support staff at the Web site above by accessing the technical support message boards, or e-mailing to home@sierra.com with a complete description of the program, your system, and the problem you are experiencing.
You can also receive your document via our automated fax back service. Call (425) 644-4343, choose to use the automated technical support system and follow the voice instructions provided. You will be faxed a catalog of all of the documents that we have to offer and you will then be able to get the documents you need. If you prefer, you can also fax us at (425) 644-7697 with your document request.
For phone assistance, you can reach Sierra Technical Support at (425) 644-4343 between 8:00 am and 4:45 pm, Monday through Friday, Pacific Standard time. Please have the program installed and be at your system when you call. Customer Service can also be reached at the following address:
Sierra On-Line
PO Box 53210
Bellevue, WA. 98015
If you are in Europe, please contact our office in England. The Customer Support number is (0118) 920-9111, between 9:00 AM and 5:00 PM, Monday through Friday. The fax number is (0118) 987-5603. Customer Service can also be reached at the following address:
Sierra On-Line Limited
2 Beacontree Plaza
Gillette Way
Reading, Berkshire
RG2 OBS United Kingdom
If you do contact Technical Support via phone, please be in front of your system and ready to answer the following questions.
What is the specific problem?
What is the specific error message, if any?
At what point in the program does it occur?
What speed is your processor? (Example: 486/66, P-100, P200, etc.)
How much RAM do you have? (16MB, 32MB, etc.)
How big is your hard drive, and how much of that is free space?
Do you regulary run Scan Disk and Disk Defragmentor?