Microsoft Product Support Services

Microsoft's support services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice.

Support Options Unlimited no-charge support for retail versions of this product

Online Support http://support.microsoft.com/support/WebResponse.asp

Phone Support 425-637-9308 in the U.S.

No-Charge Hours M-F, 5 A.M.-9 P.M. and Saturdays, 9 A.M.-3 P.M. Pacific time

Paid Hours Available 24 hours a day, 7 days a week, including holidays

Worldwide Support options, hours, and cost in your country may differ from the U.S.; please check with your local office for details.

Personal Support Options

Online Self-Help—free, fast, easy to use, and available whenever you are:

No-Charge Assisted Support: M-F, 5 A.M.-9 P.M. & Sat, 9 A.M.-3 P.M. Pacific Time

Paid Assisted Support, experts available 24x7 and holidays:

Additional Support Options

What if my issue is in a business setting, is more complex than the average home user's, or I need advanced support for my company? The following support options are also available:

Professional Advanced support for experts and businesses. Visit our customized support sites for per-incident assistance online (U.S. $195) and phone (U.S. $245) by experts trained to assist business professionals. To advance-purchase support incidents, please call Professional Support Sales at (800) 936-3500.

Premier Proactive access to specialized technical expertise needed by large enterprises, maximizing business value and minimizing total cost. See our customized support sites for Premier customers, or view the following fact sheets for more information. For further information, contact your Microsoft account representative or call Microsoft Enterprise Support Sales at (800) 936-3200 in the United States or Canada.

Alliance Designed to help very large enterprise customers to successfully develop, deploy, and manage enterprise systems built around a broad range of high-quality Microsoft solutions for the server and the desktop. See the following fact sheets for more information. For further information, contact your Microsoft account representative or call Microsoft Enterprise Support Sales at (800) 936-3200 in the United States or Canada.

Microsoft Certified Support Centers Our Microsoft Certified Support Centers are selected for their ability to provide high-quality support and a full range of support services for organizations using Microsoft products in all kinds of environments. Certified Support Centers provide the highest-quality service for both Microsoft products and a wide range of third-party products to ensure a cohesive, high-performance business solution.

Worldwide Support

Important! Phone numbers for Microsoft Subsidiaries are subject to change. For the most recent listing, please visit http://support.microsoft.com/directory/ and click "Worldwide Support". If there is no Microsoft subsidiary office in your country, please contact the establishment from which you obtained your Microsoft product.

International Subsidiary Information

Argentina
Microsoft de Argentina S.A.
Fax: (54-11) 4316-1922
Customer Service: (54-11) 4316-4600
Technical Support Phone (54-11) 4316-4664

Armenia
See Russia

Australia
Microsoft Pty. Ltd.
Phone: 13 20 58
Fax: 612 9023 5021
Technical Support Phone: 13 20 58

Austria
Microsoft Ges.m.b.H.
Phone:(+43) 1 610 64 -0
Fax: (+43) 1 610 64 -200
InfoServices: 08000-123 345, Fax: +43-2236-64595, InfoService@microsoft.at
Direct Services (Updates, etc.): +43-1- 795 67028, Fax: +43-1-795 67029,austria@msdirectservices.com
Standard Support (Installation and Handling): +43-1-50222-2255

Azerbaijan
See Russia

Belgium
Microsoft NV
Phone: +32 2 7043000
Fax: +32 2 7043535
TechNet Subscription: +353 1 703 8738
MSDN Subscription: +32 2 5138684
Microsoft Information Center: +32 2 5133113
Technical Support:
+32 2 513 32 74 (Dutch speaking)
+32 2 502 34 32 (English speaking)
+32 2 513 22 68 (French speaking)

Belarus
See Russia

Bolivia
See Uruguay

Brazil
Microsoft Informatica Ltda.
Phone: (55) (11) 5514 - 7100
Fax: (55) (11) 5514 - 7106/5514-7107
Technical Support:
Phone: (55) (11) 5504-2155
Fax: (55) (11) 5504-2227
Automatic Fax: (55) (11) 5506-8506
Bulletin Board Service: (55) (11) 5506-1234
Customer Services: (55) (11) 822-5764
Customer Services Fax: (55) (11) 822-6227

Canada
Microsoft Canada Co.
Head Office Phone: 1 (905) 568-0434
Customer Information Centre: 1 (800) 563-9048
Technical Support:
Desktop Systems including Microsoft Windows 95: (905) 568-4494
Microsoft Office and Office Components: (905) 568-2294
Other Standard Technical Support: (905) 568-3503
Priority Support Information: (800) 668-7975
Text Telephone (TTY/TDD) (905) 568-9641

Caribbean
Microsoft Caribbean, Inc.
Phone: (809) 273-3600
Fax: (809) 273-3636
Technical Support/Soporte Tecnico: (408) 953-8086
Support E-mail/Correo Electronico para Soporte Tecnico: mscasup
Customer Service/Centro de Servicios: (800) 297-5982 for area codes 787 & 809 only
Customer Service E-mail/Correo Electronico para Atencion a Usarios: msccatus

Central America
Technical Support/Soporte Tecnico: (506) 298-2020
Support E-mail/Correo Electronico para Soporte Tecnico: mscasup
Customer Service/Centro de Servicios: (506) 298-2000
Customer Service E-mail/Correo Electronico para Atencion a Usarios: mscarsup

Chile
Microsoft Chile S.A.
Phone: 56-2-330-6000
Fax: 56-2-330-6190
Customer Service: 56-2-800-330600
Personal Operating System and Applications:
Phone: 56-2-330-6222
Fax: 56-2-341-1439

China
Microsoft (China) Co. Ltd
6/F, Beijing Sigma Center
No. 49, Zhichun Road, Haidian District
Beijing, 100080, PRC
Phone: 011-86-10-6261 7711
Fax: 011-86-10-6253 6630
Microsoft Asia Regional Engineering Center
19th - 20th Floor, Metro Tower
No. 30 Tian Yao Qiao Road,
Shanghai, 200030, P.R.C.
Phone: 011-86-21-64691188/ 011-86-21-6469 8899
Fax: 011-86-21-6469 1166 / 011-86-21-6469 9900

Colombia
Microsoft Colombia
Carrera 7a. # 71-21 Torre B Piso 7
Santa Fé de Bogotá
Phone: (571)3173838
Fax: (571) 3173494
Technical Support:
Línea de Respuesta Bogota
Phone: 524-0404
Other cities: 9800-10595
Fax: (091) 524-0405

Croatia
Microsoft Hrvatska d.o.o.
Trg D. Petrovica 3
10 000 Zagreb
Croatia
Phone: 385 1 4802 500
Fax: 385 1 4843 688
Product Support Phone Number 385 1 393539, e-mail: hot-line@microsoft.hr
Customer Service + 385 0800 300 300, e-mail: info-line@microsoft.hr

Czech Republic
Microsoft s.r.o.
Phone: (+420) (2) 611 97 111
Fax: (+420) (2) 611 97 100
Technical Support: (+420) (2) 2150 3222

Denmark
Microsoft Denmark
Phone: (45) (44) 89 01 00
Fax: (45) 44 68 55 10
Technical Support:
Phone: (45) 44 89 01 11
Microsoft Sales Support: (45) 44 89 01 90
Microsoft FastTips: (45) 44 89 01 44 (Document 303030 in FastTips contains detailed instructions)
Microsoft MSDL (BBS): (45) 44 66 90 46

Dominican Republic
See Central America

Dubai
Microsoft Middle East
Phone: (971) 4 3973888
Fax: (971) 4 3972244
Technical Support (Personal Operating Systems & Desktop Applications only):
Phone: (971) (4) 3975443
Fax: (971) (4) 3972304
E-mail: mswsgulf@microsoft.com
Customer Service Center (Version upgrade / TechNet and MSDN subscription):
Phone: (971) (4) 3975752
Fax: (971) (4) 3972304

Ecuador
Corporation Microsoft del Ecuador S.A.
Phone/PBX: (593 2) 460453
Fax: (593 2) 463093
Customer Service: (593 2) 258025
Technical Support: (593 2) 258025

Egypt
Technical Support (Personal Operating Systems & Desktop Applications, and Development Tools "Installation ONLY"):
Tel no.: 202 - 338 8724
202 - 338 9794
Fax: (202) 360 4976
E-mail: mssupport@gbrands.com

England
See United Kingdom

Estonia
Technical Support: (+372) 650 49 99

Finland
Microsoft OY
Phone: +358-(0)9-525 501
Fax: +358-(0)9-878 8770
Technical Support:
Phone: +358-(0)9-525 502 5026
Standard: +358 (0) 9-525-502-500
Priority: +358 (0) 9-525-502-20

France
Phone: (011)(33) 825 827 829 (*)
Customer Svc. Phone: (011)(33) 0 825 827 829 (*)
Fax: (33) 01 64-46-06-60
Telex: MSPARIS 604322
Customer Svc. Phone: (011)(33) 0 825 827 829 (*)
Technical Support Phone: (011)(33) 825 827 829 (*) access code 1020
Technical Support Fax: (011)(33) 1 69 28 00 28
(*) indigo number 0,99 F TTC per minute

French Polynesia
See France

Georgia
See Russia

Germany
Microsoft GmbH
Phone: 089/3176-0
Fax: 089/3176-1000
Telex: (17) 89/83 28 MS GMBH D
Information: 089/3176 1199
Prices, updates, etc.: 01805 / 25 11 99
Standard Support (Installation and Handling): 01805/67 22 55
General information about Microsoft Support in Central Europe: Fax: 1805-25-1191

Greece
Microsoft Hellas, S.A.
Phone: (30)(1)6806-775 through (30)(1)6806-779
Fax: (30)(1)6806 780
Technical Support:
Phone: (30) (1) 6806111
Fax: (30) (1) 6809528

Gulf & Eastern Mediterranean
PO Box 52244
Dubai, UAE
Tel: 971 4 3973888
Fax: 971 4 3972244
Personal Support Contact Details: (Personal Operating Systems & Desktop Applications ONLY)
Gulf (Bahrain, Malta, Qatar, and United Arab Emirates)
Phone: 971 4 3975443
Fax: 971 4 3972304
E-mail: mswsgulf@microsoft.com

Lebanon (Cyprus and Lebanon)
Phone: 961 1 983348
Fax: 961 1 983349
E-mail: mts@lebanon-online.com.lb

Kuwait
Phone: 965 2431071
Fax: 965 2430249
E-mail: mspsskuw@microsoft.com

Oman
Phone: 968 691191
Fax: 968 698568
E-mail: mspss@gto.net.om

Pakistan
Phone: 92 21 111 674357
Fax: 92 21 4533370
E-mail: mssupport@nets.net.pk
Customer Service Center (Version upgrade / TechNet and MSDN subscription):
Phone: (971) (4) 3975752
Fax: (971) (4) 3972304

Hong Kong SAR, PRC
Microsoft Hong Kong SAR, PRC Limited
Fax: (852)2560-2217
Microsoft Information Hotline: (852)2804-4234
Personal Technical Support: (852) 2804-4222
Professional Technical Support: (852) 2804-4288

Hungary
Microsoft Hungary
Phone: (+36) (1) 437-2800
Fax: (+36) (1) 437-2899
Customer Services: (+36) (1) 267-4636 (2MSINFO)
Technical Support: (+36) (1) 267-7846 (2MSSUGO)

Iceland
See Denmark

India
Microsoft India
Phone: (91) (80) 559-5733, (91) (11) 6294600,6294601 , (91) (22) 2850193
Fax: (91) (80) 559-7133, (91) (11) 629-2650

Indonesia
Microsoft Indonesia - Jakarta
Technical Support:
Phone: 62 21 570 42 54
Fax: 62 21 520 81 22

Ireland
Technical Support:
Phone: 706 5353
See United Kingdom

Israel
Microsoft Israel Ltd.
Reception:
Phone: +972-9-952-5353
Fax: +972-9-952-5333
Customer Service & Information Center:
Phone: +972-9-9525400
Fax: +972-9-9525411
Technical Free Support for Windows, Office, and Microsoft Fun:
Phone: +972-9-9525400
Fax: +972-9-9525403

Italy
Microsoft Srl
Phone: (39) (2) 70-398-398
Fax: (39) (2) 7039-2020
Microsoft Rome Office: (39) (6) 5095-01 - Fax: (39) (6) 5095-0600
Customer Service (New product info, product literature): (39) (2) 70-398-398
Operatori del Settore IT (Customer Service for IT): (39) (2) 70-398-398
Technical Support: (39) (2) 70-398-398
Microsoft Consulting Service: (39) (2) 70-398-398

Japan
Microsoft Company Ltd.
Technical Support (Standard Support): (81) (3) 5354-4500
Technical Support options/ Support Contract: (81) (3) 5354-4700
Channel Marketing Information Center (Presales Product Support):
Tokyo Phone: (81) (3) 5454-2300
Osaka Phone: (81) (6) 6245-6995
Customer Service Phone (Version upgrade/Registration):
Phone: (81) (48) 226-5500
Fax: (81) (48) 226-5511

Kazakhstan
See Russia

Kingdom of Saudi Arabia
Phone: +966-1-488-1165
Fax: +966-1-488-1576
Technical Support (Personal Operating System and Desktop Applications only):
Phone: 800 124 0500 (toll free within Saudi Arabia)
Fax: 966-1-4740576

Kyrgyzstan
See Russia

Korea
Microsoft CH
Phone: (82) (2) 531-4500
Fax: (82) (2) 531-1724
Customer Satisfaction Center: 080-985-2000 (toll-free domestic only), (82) (2) 558-8161
Technical Support Center: (82) (2) 508-0040
Microsoft FastTips: (82) (2) 3453-7555
Support Sales: (82) (2) 531-4544

Kuwait
PO Box 5244
13053 Safat
Kuwait
Tel: +965-243-0248
Fax: +965-243-0249
Technical Support (Personal Operating Systems, Desktop Applications, and Developer Tools only):
Tel: +965-243-1071

Latin America
Microsoft Latin American Headquarters (U.S.A.)
Phone: (305) 489-4800
Fax: (305) 491-1616
Customer Service: (425) 936-8661
Technical Support: (214) 714-9100

Liechtenstein
See Switzerland

Luxembourg
Microsoft NV
Phone: +32 2 730 39 11
Microsoft Support Network Info. Center: +31-800-9977-57
TechNet Subscription: +353-1-703 8738
MSDN Subscription: +353-1-708-8690
Microsoft Information Center: +32-2-481 52 52
Bulletin Board: +32 2 726 85 45 (1200/2400/9600/14400 bd, 8N1, ANSI)
Technical Support:
+32 2 513 32 74 (Dutch speaking)
+32 2 502 34 32 (English speaking)
+32 2 513 22 68 (French speaking)

Malaysia
Microsoft (Malaysia) Sdn Bhd:
Phone: +6 (03) 757-2266
Fax: +6 (03) 757-2265
Customer Services:
Phone: Toll-free - 1-800-88-3249
Fax: +6 (03) 758-5011
Technical Support:
Phone: +6 (03) 793-9595
Fax: +6 (03) 295-2065

México
Microsoft México, S.A. de C.V.
267-2110 Atencion a Distribuidores
265-3380 Atencion a Clientes
265-3399 Soporte Sistemas Operativos y Applicaciones de Escritorio
267-2190 Soporte de Servidores y Herramientas de Desarrollo
FastTips: (52)(5) 2612199
Microsoft BBS 628-6200/02 MSMEXICO sin password

Middle East
Microsoft Middle East
Phone: (971) 4 397 3888
Fax: (971) 4 397 2244
Technical Support (Personal Operating Systems & Desktop Applications only):
Phone: (971) (4) 397 5443
Fax: (971) (4) 397 2304
E-mail: mswsgulf@microsoft.com
Customer Service Center (Version upgrade / TechNet and MSDN subscription):
Phone: (971) (4) 299 5082
Fax: (971) (4) 299 5097

Morocco
Microsoft Afrique du Nord et de l'Ouest
Phone: (212) 2 95 80 80
Fax: (212) 2 95 85 85

Netherlands, The
Jaar 2000 informatie centrum
Netherlands: (020) 5001033
Belgium: +32-2 7043000
Luxemburg: +32-2-5139979
Support and Services
Product Support:
Netherlands (Dutch): (020) 5001005
Netherlands (English): (020) 5001053
Belgium (Dutch): +32 2 513 31 13
Belgium (French): +32 2 513 22 68
Belgium (English): +32 2 502 34 32
Luxemburg (French): +32 2 513 2268
Luxemburg (English): +32 2 502 3432

Microsoft Consulting Services Benelux
Netherlands, Belgium, and Luxemburg: +31 (0)20 5001005
Information Services and Subscriptions
TechNet:
Netherlands: (020) 5001035
Belgium: +32 2 5022176
Luxemburg: +32 2 5022176
Microsoft Developer Network:
Netherlands: (020) 5001037
Belgium: +32 2 5138684
Luxemburg: +32 2 5138684

New Zealand
Microsoft New Zealand Ltd
Phone: 64 (9) 357-5800
Fax: 64 (9) 357-0868
Technical Support:
Phone: 64 (9) 357-5575
Fax: 64 (9) 357-5577

Northern Ireland
See United Kingdom

Norway
Microsoft Norway AS
Phone: +(47) 22 02 25 00
Fax: +(47) 22 95 06 64
Technical Support:
Standard: + (47) 22 02 25 50
Priority: + (47) 22 02 25 45
Premier: + (47) 22 02 25 46
Microsoft Sales Support: +(47) 22 02 25 80
Microsoft MSDL: +( 47) 22 18 22 09
Microsoft FastTips: + (47) 22 02 25 70 (Document 404040 in FastTips contains detailed instructions)

Panama
Technical Support/Soporte Tecnico: (506) 298 2020
Support E-mail/Correo Electronico Para soporte tecnico: mscasup
Customer Service/Centro de Servicios: (506) 298 2000
Customer Service E-mail/Correo Electronico para Atencion a Usuarios: msccatus

Papua New Guinea
See Australia

Paraguay
See Uruguay

Perú
Phone: (511) 421-1200
Fax: (511) 4217307
Technical Support:
(511) 2155002 & (511) 2155005

Philippines
Phone: (632) 811-0062
Technical Support:
Phone: (632) 892-2295/2495
Fax: (632) 813-2493

Poland
Microsoft Sp. z o.o.
Phone: +(48-22) 661-54-00
Fax: +(48-22) 661-54-34
Information Service: +(48-22) 865-99-33
Technical Support: +(48-22) 865-99-66

Portugal
Microsoft Portugal MSFT, Lda.
Phone: (351) 1 4409200
Fax: (351) 1 4412101
Technical Support:
Standard Support: +(351) 1 4409280
Fax : +(351) 1 4411655

Puerto Rico
Soporte Tecnico: (408) 953 8086
Support E-mail/Correo Electronico Para soporte tecnico: mscarsup
Customer Service/Centro de Servicios: (800)297 5982 for area codes 787 & 809 only
Customer Service E-mail/Correo Electronico para Atencion a Usuarios: msccatus

Romania
Microsoft s.r.l.
Phone: (+40) (1) 222 90 16
Fax: (+40) (1) 222 90 12
Technical Support: (+40) (1) 312 09 48

Russia
Microsoft Z.A.O.
Microsoft Information Center:
Phone:
Moscow: +7 (095) 916-7171
St. Peterburg: +7 (812) 118-3636
Novosibirsk: +7 (3832) 119-019
Kiev +380 (044) 2305101
Fax:
Moscow: +7 (095) 916-7112
Technical Support:
Phone:
Moscow: +7 (095) 745-5445
St. Peterburg: +7 (812) 118-3636
Novosibirsk: +7 (3832) 119-019
Kiev +380 (044) 2305102
Fax:
Moscow: +7 (095) 916-7112

Saudi Arabia
Phone: +966 (1) 218-0808
Fax: +966 (1) 218-0809
Technical Support (Personal Operating System and Desktop Applications only):
Phone: 800 124-2255 (toll-free within Saudi Arabia)
Fax: 800 124-2255 (Press 2 to send a fax.)

Scotland
See United Kingdom

Singapore
Microsoft Singapore Pte Ltd
Phone: (65) 337-6088
Fax : (65) 337-6788
Customer Services Phone: (65) 324-5255
Customer Services Fax: (65) 324-6181
Product Support Services Phone: (65) 378-3600
Product Support Services Fax: (65) 378-3662

Slovakia
Microsoft Slovakia s.r.o.
Bratislava Business Center IV
Prievozska 6/A
821 09 Bratislava
SLOVAK REPUBLIC
Phone: +421-7-5341 9841
Fax: +421-7-5341 9840
Hotline: +421-7-67 296 296
Infoservice: +421-7-67 296 297
Y2K Infoservice: +421-7-67 296 200

Slovenia
Microsoft d.o.o.
Phone: (+386) (61) 1 800 800
Fax: (+386) (61) 1 800 822
Technical Support: (+386) (61) 185 3449

South Africa
Microsoft South Africa
All services
Phone: (+27)11 257 0000 or
0860225567 (inside South Africa)
Fax: (27)11 257 0257
Technical Support Fax: (+27)11 257-0424

South East Africa and Indian Ocean Islands
See South Africa

Spain
Microsoft Iberica SRL
Inside Spain:
Phone: 902 197 198
Fax: 91 803 8310
Technical Support: 902 197 198
Customer Service: 902 197 198
Fax Back telephone: 902 197 198
Outside Spain:
Phone: (34) 91 353 69 60
Fax: (34) 91 803 8310
Technical Support: (34) 91 353 69 60
Customer Service: (34) 91 353 69 60
Fax Back telephone: (34) 91 353 69 60

Sweden
Microsoft AB
Phone: +46-(0)8-752 56 00
Fax: +46-(0)8-750 51 58
Technical Support:
Standard: +46-(0) 8- 752 09 29
Priority: +46 (0) 8 751 09 80
Premier: +46 (0) 8 632 57 01
Sales Support: +46-(0)8- 752 56 30

Switzerland
Microsoft AG
Phone: 01-839 61 11
Fax: 01-831 08 69
Customer Service Phone: 0848-858-868
Microsoft Info-Service, Postfach, 8001 Zürich, Fax: 01 311-72-27
Support:
Standard Technical Support (German speaking) Installation and Handling: Phone 0848 80 - 2255
Standard Technical Support (French speaking): Phone 022-738 96 88
General information about Microsoft Support in Central Europe:
Phone 0848-80-2330

Tajikistan
See Russia

Taiwan
Microsoft Taiwan Corp.
Phone: (886) (2) 2504-3122
Fax: (886) (2) 2504-3121
Technical Support:
Phone: (886) (2) 2508-9501
Fax: (886) (2) 2508-9575

Thailand
Microsoft (Thailand) Limited
Phone: (662) 266-3300
Fax: (662) 266-3310
Product Support:
Phone: (662) 613-7208 through 11
Fax: (662) 613-7198

Turkey
Microsoft Turkey
Phone: 90 (212) 258 59 98
Fax: (90 (212) 258 59 54
Support Hotline:
Phone: 90 (212) 275 2466
Fax: 90 (212) 272 7755

Turkmenistan
See Russia

United Kingdom
Microsoft Limited
Phone: (0870) 60 10 100
Fax: (0870) 60 20 100
Microsoft Technical Support:
Desktop Applications, Home Products, Personal Operating Systems, and hardware 0870 50 10 100
Developer Products 0870 50 10 200
Business Systems 0870 50 10 300
Customers phoning from Ireland should dial 706-5353 for technical support.
Presales Information: Microsoft Connection (0345) 00 2000

Uruguay
Technical Support:
Phone: (598) (2) 774934
Fax: (598) (2) 774935
See also Uruguay Online

Uzbekistan
See Russia

Venezuela
Corporation MS 90 de Venezuela S.A.
Other information: (582)265-9922
Fax: (582)265-0863
Technical Support: (582)993-6755

Wales
See United Kingdom