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Re: Where to send change of address...
>>>>> "Peter" == Peter Greis <peter@mathworks.com> writes:
In article <4c61jv$dp6@turing.mathworks.com> peter@mathworks.com (Peter Greis) writes:
Peter> I guess that this one is for Cliff...
In general, counting on Cliff, or any single ARDI employee, is a bad
idea. It is not uncommon for me to get two or three weeks behind in
my e-mail or Netnews reading when I am working on getting a new
release out (as I was getting 1.99p8, 1.99p9 then 1.99q out).
As such, the generic addreses are much better, since more people have
a chance of being able to respond to them. After all, when I am away,
nobody reads my personal e-mail. For the record, here are the major
generic addresses:
bugs@ardi.com -- Sending e-mail to this address is preferable to
sending a bug report to c.e.m.e. or the Executor
Interest mailing list, although the absolutely best
way to send a bug report is via http://www.ardi.com
info@ardi.com -- This will eventually be an automated information
server. Right now it's equivalent to
questions@ardi.com
questions@ardi.com -- ARDI's tech. support. Currently we tend to
answer all questions, although since we're
incredibly overworked, once Executor 2 is
in beta, we'll start answering only questions
asked by registered users, although we'll
try to keep the FAQ current to help everyone
out.
sales@ardi.com -- For specific questions regarding pricing,
availability, site licenses, dealer pricing, etc.
Since there's no address specifically for changing addresses, sending
an address change to questions@ardi.com is the best bet. NOTE: I've
cc'd this to questions, so someone will indeed see it and get your new
information (if nobody has done this already).
As ARDI grows we'll have to compartmentalize. Right now
tech. support, web-maintenance and sales are both handled by Melissa,
but if you use the e-mail addresses above, the right thing will
automatically happen when we hire more people.
Peter> who do I send a
Peter> registration change of address to? I have a license for one
Peter> of the early versions of Executor (NeXTSTEP, of course),
Peter> now at version 1.3b. I know that somehow I need to get a
Peter> new registration string, the old one does not work.
Peter> Keep up the great work!
Thanks. '95 was a very good year for Executor's development. In '96
we hope to do much more.
Peter> -peter
--Cliff
ctm@ardi.com