Your licence for Document! VB entitles you to free email based product support. Please follow the guidelines below for submitting bug reports to ensure your issue gets dealt with quickly and effectively.
For general product use issues or queries, send email to support@innovasys.co.uk.
The amount of information you can provide us with about the nature of a problem you are having will directly affect our ability to resolve it. The more information you can provide about your environment, the steps to reproduce and any other relevant information the better - please be verbose !.
The Document! VB components are rigged to capture details of any unexpected runtime errors that occur. When a run-time error fires, a dialog box will be displayed giving basic details of the error and presenting 3 buttons at the bottom of the dialog. If you are running Windows NT, the error details are written to the Event (Application) log. A sample error dialog is illustrated below.
The first button on the error dialog (with an Internet Explorer graphic on it) when clicked will take you directly to the on-line bug report form on the Innovasys Web site. Details of the error are copied to the clipboard so they can be pasted into the 'Text from Error dialog' box on the on-line form.
The second button is illustrated with an envelope icon. If you click on this button and have a MAPI email client installed it will bring up a prepared email message containing the basic error details and the correct email address (bugs@innovasys.co.uk). The third 'Close' button will dismiss the error dialog. Do not click Close until you have pasted the error details, as subsequent 'cascade' errors may appear which will overwrite the initial and probably most useful error information.
As an alternative to this bug reporting mechanism, or to provide feedback on a bug that does not display an error dialog, please report the bug using the on-line bug report form (preferred) or send email to bugs@innovasys.co.uk.