Office
Registration
Your Registration Form resides in the
Office. If you want to review your information, or if you want to change your:
- Handle
- Password
- Email Address
- Postal Mailing Address
- Telephone Number
...please select Office->Update Registration Form to make changes. Don't
forget to select Update Registration at the end of the form to save those
changes.
Your CID (Customer Identification Number) also
resides in the Office. When you go to Update Registration, you will see a
Registration Summary, which contains your CID.
We offer one, three, six or twelve month payment plans. Signing up for
extended plans guarantees you the lowest possible renewal rates. Remember
that payment by check or money order does not grant renewal rates.
- If you are paying by credit card, you will be charged immediately for
your initial membership plan of one, three, six or twelve months. At the
end of this time, your membership will be automatically renewed on a
monthly basis at your stated renewal rate.
- If you pay by check or money order, your membership will expire after
your initial three, six months or twelve months unless you sign up for
another membership plan.
- All membership fees are non-refundable
We accept Visa and MasterCard for any payment plan. We also accept
personal checks, cashier checks and money orders for three, six and twelve
month plans only.
Credit card payment via FAX:
- San Francisco, 415 area code, or International customers: 1-415-284-5311.
- All other customers: 1-800-628-2498.
- Please fax us your name, handle, customer ID number, credit card type,
credit card number and expiration date.
- PRINT CLEARLY AND ENSURE THAT YOUR CUSTOMER ID IS CLEARLY INDICATED ON
THE FAX. (Remember, you can find this under Office->Update Registration).
- You will receive an email message once we have received and entered
your credit card information.
Credit card payment via PHONE:
- Our number is 1-415-284-5309.
- Operators are on duty Monday-Friday, 9am to 5pm, Pacific Time.
- Please have ready your name, handle, customer ID number, credit card
number and expiration date.
- If an operator is unavailable, you will be asked to leave this
information on a recorded line.
- YOU MUST HAVE YOUR CUSTOMER ID WHEN YOU CALL. (Remember, you can find
this under Office->Update Registration).
Payment by CHECK or MONEY ORDER:
- We accept personal checks, cashier checks and money orders for three,
six and twelve month plans only.
- You will not lock in monthly renewal rates. At the end of your
membership period you must resubmit a billing form for another membership
plan.
- Your check or money order must be in US dollars.
- Make check or money order payable to "Match.Com" and clearly
indicate your customer ID number on it. We will not accept payment without
a CID.
(You can find this in Office-> Update Registration).
- Send payment to:
Match.Com
Attn: Billing
651 Brannan Street, Suite 300
San Francisco, CA 94107-1511
- A $20 handling fee will be assessed for returned checks.
- You will receive an email message once we have received your
payment.
To resign from Match.Com, please enter as a member using your handle and
password, and proceed to
Office-> Resign from Match.Com.
Please remember that resignation is permanent. If you just want to take a
break from Match.Com, you can also Hide your profile. Just proceed to your
Profile and select Hide in the last question of the form.
Need More Help?
Our FAQ (Frequently Asked Questions)
are available for your reference.
For human help, send us feedback via the
Web or send an email message to
feedback@match.com.
Or go back to the Help Index.
Attention those with non-Netscape browsers:
Some browsers often "cache" or save pages. So your browser may
redisplay an old version of a Match.Com page even after you
have made changes. Don't worry, your inputs have been
recorded. To see the updated page, select the "reload page"
(or equivalent) option in your Web browser.
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