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The Match.Com FAQ

Special Chat FAQ


Q: How do I become a Full member after my Free Trial membership has expired?
A: All of your information is still in our system. So, log on as a member with your handle and password and submit the billing form on the first screen.

Q: How do I choose not to be automatically renewed at the end of my subscription if I paid by credit card?
A: In order not to be renewed, just keep an eye on the exact end date of your subscription (OFFICE > Review Billing Summary) and remember to resign anytime prior to this date. Please note that resigning is effective immediately and that you will not be granted any time you may have left on your subscription.

Q:Why can't I locate a specific handle which Venus sent me?
A: If you cannot locate this member's profile through BROWSE > Handle Search, then the member has most likely hidden their profile, but they can still receive anonymous email so go ahead and send them a message.

Q:Why does Venus keep sending me the same handle(s) over and over again?
A: Venus sends you any new or updated profiles which match your criteria. So, if a member whose profile matches yours updates their profile regularly, then you will receive their handle each time.

Q: Where do I check for anonymous email sent to me through Match.Com?
A: You will receive anonymous email at your registered email address, exactly like a regular email message. Look for your anonymous email when you check your email.

Q: How do I send anonymous email without going through the Match.Com Web site?
A: To send anonymous email from your own email address, please address your messages to: anon.XXX@match.com where XXX is the anonymous handle of the person you wish to contact. You can only send anonymous email from your registered email address. Your registered email address will be removed from the "From:" line of the email, so the recipient will see only your Match.Com anonymous email address.

You cannot send anonymous email through Match.Com's anonymous remailer if the address from which you are sending email doesn't match the address EXACTLY as it appears in your registration form.

Q: I'm a current member, but any anonymous email I send keeps bouncing back to me.
A: Please try sending yourself a test anonymous email and if it bounces send a copy of the FULL bounced message to feedback@match.com. Be sure to include the header info, the "To" and "From" line of the BOUNCED message.

Q: How do I change my email address, handle, password, postal mailing address or telephone number?
A: You can change any information in your registration form under OFFICE > Update Registration. Remember to select Update once you have done this.

Q: How do I change the information in my profile form?
A: Log on as a member and proceed to Profile. Make any changes to the form and select Submit Profile Now to submit your changes.

Q: How do I add a photo to my profile?
A: You can send us a digital or hard copy of your photo.

VIA EMAIL:
Send your photo as an attached file to: photos@match.com. Please make sure that the file size is less than 500k and name your attached file with your CID (Customer Identification Number, select OFFICE > Update Registration). Your photo will be cropped to a 150 x 200 pixel (1.5 x 2 inch) vertical gif.

VIA POSTAL MAIL:
Send your hard copy photo for scanning to:

Match.Com
attn: PHOTOS
651 Brannan Street, Suite 300
San Francisco, CA 94107-1511
You must include your CID (Customer Identification Number, select OFFICE > Update Registration) with your photo submission. If you would like your photo returned, include a self-addressed stamped envelope.

Q: Why do I see certain profiles when I browse, but they don't show up in my matches?
A: We use two-way matching, so you must match other peoples' preferences as well as their's matching yours. Therefore, people you see while browsing may not show up in your matches even though you think you are compatible. Try using one of our advanced browsing features: Power Browse or Super Search?

Q: What does Member's Last Activity refer to?
A: This refers to the most recent time the member logged onto our site using their handle and password, sent anonymous email or updated their profile.

Q: How do I resign from Match.Com?
A: To resign from Match.Com, please log on as a member and proceed to OFFICE where you can select the link to Resign.
Please remember that you can also Hide your profile. Just proceed to your Profile and select Hide in the last question of the form.


Special Chat FAQ

Q: How do I get started?
A: It's a simple and easy process, which usually involves downloading the ichat plug-in. Visit our "Get Started" section in chat help for more information.

Q: Which method of chat is best for my computer?
A: Please visit our "getting started" section in chat help, and browse the table of computer/browser combinations, to select the best option.

Q: What if my browser is not listed?
A: ichat will work with Netscape Navigator 2.0 or higher and Internet Explorer (if you are running Windows 95/NT). You will need to upgrade your browser to one of these to be able to use Match.Com's chat.

Q: Where do I type?
A: Put your mouse in the bottom rectangle and type away. When you're done, hit enter and your typed message will appear in the dialog box.

Q: I am an AOL user, can I chat?
A: If you currently are using the latest version of AOL for Windows 95 it includes Microsoft's Internet Explorer as its web browser. If you are currently using this browser you should be able to use ichat. If not, please visit our instructions for AOL users.

Q: How do I ignore another guest if they are bothering me in the chat room?
A: Use "/ignore add" followed by the username of the person you are trying to ignore. For example, to add the user "badXconduct," type, "/ignore add badXconduct." If you'd like to remove a user from your list of users being ignored type, "/ignore remove" followed by the username. For example, "/ignore remove badXconduct."

Q: Why can't I chat in the VIP Lounge?
A: The VIP Lounge is reserved for Match.Com full members. So, if you're in your free trial period you will need to sign up as a full member to have full access to this chat room.

Q: What if the bottom half of my page is just blank grey space?
A: You've probably installed the plug-in incorrectly. Try reinstalling it, making sure to place it in the plug-in folder of the Netscape version you are running.

Q: Why is my chat window so small?
A: Your screen resolution is probably set to 640X480. You need to make an adjustment to your screen, follow the directions below that apply to your computer.

Q: Why do I get unpacker errors when installing the plug-in?
A: These errors persist because you do not have the temporary directory defined by windows. You must to go to the MS-DOS Prompt and type "echo %temp%" without the quotes, if that directory does not exist then create it and all will work properly. In all other cases where the unpacker is complaining, please download the plug-in again.

Q: I installed global chat and now I can't run the ichat plug-in. What can I do?
A: The Global Chat application from Quaterdeck uses the same mime type as ichat does - application/x-chat. We ask that you download the following file to your Windows 95 desktop and then double click it. It will remove the registration of the global chat in the Windows 95 Registry. Please be advised not to edit this file in anyway, otherwise it could cause harm to the Windows 95 registry. It is recommended that you back up your registry on a regular basis. Please see Microsoft's CFGBACK.EXE program for information on backing up the Windows 95 registry. We suggest that you first reinstall the ichat plug-in before proceeding with the download and execution of the following file: remove.global.chat.reg

Q: Where can I get support, mail bug reports or send ideas about the ichat software?
A: If you are having difficulty installing ichat's Plug-In please use the ichat Help Request Form.


Need More Help?

For human help, send us feedback via the Web or send an email message to feedback@match.com.

Or go back to the Help Index.


Attention those with non-Netscape browsers:

Some browsers often "cache" or save pages. So your browser may redisplay an old version of a Match.Com page even after you have made changes. Don't worry, your inputs have been recorded. To see the updated page, select the "reload page" (or equivalent) option in your Web browser.


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