Developer Service
North America
Developer Service provides Corel LINUX users with technical service. A service incident is defined as the resolution of one technical question, problem, or issue, regardless of the number of telephone calls required to resolve it. Problems submitted via email will be answered via email and are considered low priority.
Developer Service gives customers access to Developer Technicians 24 hours a day, seven days a week. This service can be purchased on a per incident or per minute basis. Calls are reported to second-level Developer Technicians on Corel's toll-free 1-800 service lines (or 1-900 lines if paying per minute).
Per-Incident: Per Incident Service can be purchased at the time of the incident or in packs of five or ten. Customers can pay with a major credit card at the time of the incident. Customers who pre-purchase packs of five or ten incidents must also pay with a major credit card, unless they purchase incidents before the incident occurs. Pre-purchased packs expire one year from the purchase date. Telephone calls for Per-Incident Service should be placed on the toll free Developer Service number listed for the appropriate products. Note: Customers have the option of purchasing Developer Service for business hours for a lower cost than the 7X24 option.
1-877-662-6735
Per-Minute: Customers can access Per-Minute Service using the 1-900 Developer Service numbers for $2.00/minute with the first 2 minutes free.
Customers in the U.S.A and Canada can call:
1-900-555-2123 (U.S.A only)
1-900-733-8780 (both U.S.A and Canada)
Term |
Per Incident |
12 Months |
12 Months |
Contacts |
1 |
1 |
1 |
Incidents |
Unlimited |
5 |
10 |
Price |
$25 US |
$99 US |
$189 US |
Price |
$40 US |
$149 US |
$249 US |
Note: These rates may not apply to Academic, OEM, "White Box" or trial versions. Contact Corel Technical Support for more information.
International
Corel customers residing outside North America can contact Developer Service representatives in Dublin, Ireland on a toll line +353 1 7082350. Hours of operation are 9:00 a.m. to 5:00 p.m. GMT.