Telephone technical support options

Corel LINUX users can use complimentary and fee-based telephone technical support options. Complete information about the three levels of support that are available to you and your organization, including phone numbers, is available in the Corel LINUX online Help.

General Service

General Service is designed to address the technical support needs of Corel LINUX users. This service helps users with basic installation and configuration issues.

Developer Service

Developer Service is a fee-based service for users who require advanced help. Developer Service may be purchased by the minute or by the incident.

Premium Service

Premium Service is Corel's highest level of support. This fee-based service is designed for organizations that want to establish a direct relationship with Corel and for organizations that employ dedicated support professionals or have centralized technical management.

Before calling Corel Technical Support

Before you call Corel Technical Support, please have the following information available to assist the Technical Support representative in helping you:

a brief description of the problem, including the exact text of any error messages received and the steps required to recreate the problem

the type of computer, monitor, pointing device (for example, mouse or tablet), printer, and video card (display adapter) you are using

the version number of Corel LINUX you are using

You must provide your Personal Identification Number (PIN) or serial number (found on the Corel LINUX Product Authenticity Card) each time you call Corel Technical Support. If you register Corel LINUX after installing it, you will receive a PIN upon calling Corel Client Services. For more information about registering, see "Registering Corel LINUX."

To view the Corel LINUX Support and Services online Help

1. Click Application Starter, Help, Corel LINUX Help.

2. Click Contents, Corel LINUX Support and Services.

To display the Corel LINUX version number

1. Click Application Starter, Applications, System, Corel Update.

2. Click the Current Software Profile tab.

3. Click the icon beside Corel Desktop so that a minus sign (-) is displayed. The version number is displayed in the Current Version column for kde-corel.