Re: To all plumbers & plumbing companies....what's your opinion on my situation?


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Posted by Hill on December 07, 1997 at 08:27:55:

In Reply to: To all plumbers & plumbing companies....what's your opinion on my situation? posted by Marga on December 06, 1997 at 16:54:33:

OK - I'll go out on a limb here. In general - after nearly 20 years as a plumber and biz owner - I do NOT think that the customer is always right. That's why they pay me the big bucks - because the renter or homeowner often does not know what the heck they are doing.

In you case, however, I think that the plumbing co. was wrong and that no one owes them anything for the in wall repair. They did the work that you agreed to and you paid them. You asked them not to do the other work and they did it without the owners OK. Their whole attitude (going by your account) was high handed and out of line - they deserve to be stuck with the costs and maybe it will slow them down next time. Just MHO, Hill



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