Welcome to the most exciting year ever at ANDATACO!!!

I am so excited to be here!



Where do I begin?

First, we have embarked on a visionary journey down the paths of the World-Wide Web. You're likely to be reading this letter on the Web right now, so I must congratulate you on your personal commitment to the electronic technology of today and the future. Be prepared for the excitement as you explore the most effective and efficient business tool of the 21st century..... you won't believe your eyes.

The World Wide Web (WWW) is a reality and we plan on making it a huge part of ANDATACO's commitment to you, as part of our level of responsiveness. You will be able to place your orders, check on the latest technical briefs, look up part numbers and find new product information. All this at your convenience and at any time of day or night.

You might think we are trying to put our outstanding field sales organization out of business. Well I assure you we are not! This group of committed professionals is the cornerstone of responsiveness that keeps valued customers like yourself coming back to ANDATACO. These account managers work in an office that is close to you so they may assist you in a timely fashion. These people know ANDATACO and they know how to properly assess your environment and help you with your UNIX network. We are committed to providing you with local support and you can expect to see improvements in the number of account managers during 1995.

To deepen our level of responsiveness to your organization, we are in the process of setting up an inside sales organization that will complement our field account managers. The job of our inside staff will be to process your request and orders within ANDATACO so that your time is spent on your other work, not on the order you just gave ANDATACO.

National on-site service is now available and provides 4-hour response during Principle Period of Maintenance (PPM) which is 9 am to 5 pm, Monday through Friday. Service is available within a 75-mile radius of an authorized service location (there are 220 sites in the U.S.).

We are striving to make ANDATACO a company that you will say to your friends and colleagues: ANDATACO is one responsive company!

Secondly, ANDATACO has purchased and is in the process of implementing a new MIS system that will support our growth over the next five years. We have chosen MARCAM's product, which runs on a RDBM and a SPARC 1000. This will allow ANDATACO to increase our efficiency in the following areas:

1) Customer Service - better response time and more accurate deliveries. 2) Order Status - you will be able to depend upon our delivery dates. 3) Order Accuracy - increased levels of accuracy in our deliveries. 4) Information Management - all ANDATACO offices and departments will share the same database - we will understand you better.

I believe that these enhancements, electronically as well as to our infrastructure, will allow you to tell your friends and colleagues: ANDATACO is one responsible company!

We want to be known as a responsive and responsible company. If we let you down in these areas, I want to know about the situation. I will resolve the issue!

The last area of excitement for 1995 is our product line!!!!!!!!!!!!!!!!!!!!!!!

We are dedicated to bringing new technology to market that solves your significant business issues. Items such as RAPID-Tape, GigaRAID, RAPID Enclosures, SSA, Fibre Channel and more.

ANDATACO is committed to bringing you the latest in storage technologies for the UNIX client/server marketplace. Our storage products, whether disk or tape will work on SPARC, HP, SGI and IBM RS/6000 systems. You can count on performance, delivery and value.

If you have never purchased ANDATACO storage products, I encourage you to find out why storage is the hallmark of our corporation. We will make you proud of your ANDATACO purchases.

And of course, you will be able to continue to purchase your SPARC and HP-based UNIX workstations and servers from ANDATACO. It is in our mission to help solve your UNIX system and network integration needs. We do this well, as we were voted the 50th most significant system integrator (out of 6000 companies surveyed) for 1994 by ParaTechnology Inc./VAR Business magazine. We were in good company, too, EDS and IBM were voted number 1 and number 2 respectively.

Peripheral and networking integration components are still always available from ANDATACO. We keep company with the best in the industry. We are factory direct and offer the best values on these types of products.

There is more, but why don't you try talking with your account manager from ANDATACO to get their perspective, or try calling me. It is sometimes difficult to pen this much excitement. Thank you all for your continued business! We look forward to serving you again!




W. David Sykes
President
(619) 453-9191 x1200


URL: http://www.andataco.com
FTP: ftp.andataco.com
E-mail: dave.sykes@andataco.com



Copyright 1994, 1995 by ANDATACO. All rights reserved.