Central Data Support Services
When you purchase a scsiTerminal Server from Central Data, you get
more than a single product. You gain access to a full range of
comprehensive services, whether you're our largest customer or the
smallest. We're committed to providing the best customer support in
the industry. We constantly receive high marks from our customers
for our responsiveness and UNIX expertise. It's one of the reasons
we've been so successful. If you ever feel we've not delivered as
promised, call us immediately. We'll personally assign an associate
to your situation and monitor the progress daily until you feel it's
resolved.
Standard Support Services
- Toll-free Technical Support
At Central Data, you won't be charged for tech support. It's free
by contacting 800-482-0315, or via email at support@cd.com. Not
only is it free, in most cases you won't even have to wait. And our
technical support experts are the most helpful UNIX specialists
you'll find anywhere.
- Free Driver Upgrades
If you migrate to a new workstation, you can get the appropriate
driver free via the Internet or our email server. Or, we'll mail
you a copy for $50 (plus any media charges).
- Answers When You Need Them
For your convenience, we offer several ways for you to contact us.
Whether it's product information or technical tips, you'll get the
answers you need.
- Email Server
Send a blank email message to infoserv@cd.com for information on
how to receive product information and more via email.
- FAXback Service
Call 800-482-0301 to receive information via FAX.
- FTP
Our ftp.cd.com archive
includes the latest driver updates, product specs, technical tips,
and selected freely-distributable software packages.
- World-Wide-Web
Our URL is http://www.cd.com (how you got here). It
includes spec sheets, product news, technical tips, and more.
- Software Update Service (SUS)
Simply fill out our annual user survey, and we'll enroll you in SUS
free for one year. You'll receive software update notices via
email or fax, keeping you up to date on the improvements we're
constantly making to our UNIX drivers.
Premium Support Options
At Central Data, support never ends. Our Premium Support Options
provide the maximum in value and flexibility.
- Extended Warranty. Extend a one-year scsiTerminal Server
warranty to five years. (Not available for ST-1400, ST-1800, and
ST-1800+, which come with standard five-year warranties). ($250)
- Overnight Replacement. For those times when you can't afford
to be without a scsiTerminal Server, Central Data will ship a
replacement unit overnight. You just return the old unit within one
week. ($100 per replacement)
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