Lifetime Guarantee

Dataram Corporation warrants that its board-level memory will conform to the manufacturer's specifications for the computer in which it is originally installed and will be free from defects in workmanship and materials for the lifetime of that computer.

Your sole and exclusive remedy and Dataram's sole obligation under this warranty is to correct any failure by repair, replacement or adjustment, or at Dataram's sole option and discretion, to take back the board and refund the purchase price.

This warranty covers only normal customer use of the board. Dataram shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation, (ii) disasters such as fire, flood, lightning or improper electrical current, (iii) service or alteration by anyone other than an authorized Dataram representative, or (iv) attachments, features or devices employed on the board which are not supplied by Dataram or not approved in writing by Dataram.

Dataram makes no other warranty, either express or implied, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to this board other than as set forth above. Dataram makes no warranty or representation, either express or implied, with respect to any other manufacturer's product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description.

Except as provided above, Dataram is not liable for any loss, cost, expense, inconvenience or damage, including direct, indirect, special, incidental, exemplary, punitive or consequential damages, that may result from the use or inability to use the board.

Under no circumstances shall Dataram be liable for any loss, cost expense, inconvenience or damage exceeding the purchase price of the board.

The warranty and remedies set forth above are exclusive and in lieu of all others, oral or written, expressed or implied. No Dataram reseller, agent or employee is authorized to make any modification, extension or addition to this warranty.

Technical Support Program

Dataram's Technical Support Program goes beyond the lifetime warranty, routine calls and questions. As the Memory Specialists for almost 30 years, we want to provide the most comprehensive level of service and support in the industry.

A. Technical Hotline

Our Customer Support Representatives can answer your questions and give you information on system/memory configurations, upgrade options, product specifications, compatibility, and other technical topics or issues. These are highly-trained engineering technicians who are involved in all aspects of memory design, layout, manufacturing and quality control.

If you have a question related to memory or need personal assistance, just call 1-800-599-0071 between 8 AM and 8 PM Eastern Time, Monday through Friday. A Customer Support Representative will be on duty to respond to your call and help you.

B. Installation/Debugging Assistance

Dataram's Customer Service Team is also here to provide help when you need it -- everything from installation assistance, to memory trouble-shooting, repair or replacement.

If you have a question or need personal assistance, call 1-800-599-0071 between 8 AM and 8 PM Eastern Time, Monday through Friday. A Customer Support Representative will be on duty to answer your questions and provide help by telephone.

If you encounter a problem with your Dataram memory, please help us assist you by providing the following information:

  • Part number, serial number and revision code (shown on Dataram board)
  • Other memory installed on computer
  • Computer make and model number, operating system and version
  • Symptoms of the problem
  • C. Express Spares

    If a Dataram memory board still does not function properly after talking to a Customer Support Representative, we will issue a Return Authorization Number for the return of the defective modules. Upon receipt of the defective modules, Dataram will express ship a replacement to you at no charge.

    Customers experiencing problems within the first 30 days of installation will be shipped an Express Spare immediately upon contacting and verifying a problem with our Customer Support Representative.

    Customers in the U.S. will receive their Express Spare one business day after Dataram receives the defective modules.

    For customers outside the U.S. who call us direct, we treat your requests with the same urgency and express ship a replacement the same business day we get your defective units. Date of arrival varies around the world, depending on the destination country, carrier, customs, etc.

    For customers who do receive an Express Spare in advance of returning defective units, you will find two other items inside the shipping carton:

    1. A form we filled out following your call which authorizes the return of the defective memory and;

    2. A Dataram address label with the return authorization number on it.

    You keep the return authorization form as your receipt and return the defective board in the same carton its replacement came in. After sealing the carton, be sure to affix the Dataram return address label -- very important because it has your return authorization number on it -- and mail or ship the package back to Dataram.

    We encourage you to return the defective unit as soon as you receive the Express Spare. If you are a U.S. customer and we do not receive the return within 10 days of the day we sent you the spare (14 days outside the U.S.), Dataram will automatically invoice for the replacement against your original purchase order number.


    Dataram Lifetime Warranty