Xinet Software Maintenance and Support

Our aim is to provide a high level of software maintenance and support at a moderate price.


Installation Support

Every customer receives 30 days of start-up support free of charge!


Basic Maintenance and Support

Response to technical questions, upgrades, and product updates provided via email.

Electronic mail provides access to the latest bug fixes, software improvements, and enhancements. This service also provides a forum for asking questions and exchanging information with our support and development staff. Subscribers can electronically transfer software updates as soon as they are released, at no additional cost.

Cost: $300 per server annually, regardless of the number of Xinet products running on the server.

If you are a multiple-server site, you must enroll all systems running Xinet products at the site. The cost is $300 annually for the first server and $120 annually per server after the first.


Enhanced Maintenance and Support

Telephone support and shipment of upgrades, and product updates via surface mail.

This service provides all of the support offered in the Basic Maintenance and Support package, plus telephone support during our normal business hours (PST).

Cost: $600 per server annually. This includes shipment of major software revisions via surface mail. If you are a multiple-server site, you must enroll all systems running Xinet products at the site. The cost is $600 for the first server and $120 annually per server after the first.


Upgrades and Platform Changes

Xinet version and OS upgrades with and without a support contract

If purchasing Xinet support, your software must be fully upgraded. Sites with Basic Maintenance and Support contracts recieve upgrades and platform changes free of charge.

Without a support contract, any upgrades or platform changes are $395, and include new distribution of software and any additional documentation required.

If purchasing support and an upgrade together, the support contract is $300 (Basic Support)/$600 (Enhanced Support), plus $195 for the upgrade or platform change.


Increasing the Number of K-AShare Users

Increase the number of concurrent users of file-server software.

Cost: Difference in list price between existing license level and new level, except for the Combo where a credit is given towards the increase. Please call us for details.


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