Segue customer support and services: A complete automated testing solution


No matter what your testing needs or the experience level of your staff, Segue offers a wide range of technical support, as well as training and consulting services designed to help you tap the full power and potential of QA Partner. There's no better way to speed the return on your QA Partner investment than signing up for a customer support program or training class taught by one of our highly experienced staff -- QA professionals with an in-depth understanding of both software testing methodology and the best ways to use QA Partner to maximum advantage.

Training classes

We offer four classroom training courses -- QA Partner Foundations, QA Partner Advanced Topics, QA Planner and Moving Up: 3.0 -- that are conducted regionally on a regularly scheduled basis. Or you can arrange to have the course(s) of your choice conveniently given on your premises for staff in your department. Each course is designed to enable your staff to quickly and cost-effectively leverage the unique power and capabilities of QA Partner. -- This intensive, 2-day, hands-on training course taught by a Segue-certified trainer is designed for QA testers, engineers, supervisors and anyone else who needs to develop a working knowledge of QA Partner. Students attending the course will learn about the QA Partner testing paradigm and script development environment, gain basic experience in using Visual 4Test and designing and writing scripts, analyzing test results and recovering from errors. No previous QA Partner experience is required, but students should be familiar with GUI environments and simple programming techniques. -- Utilize the advanced capabilities of QA Partner with this in-depth, 2-day, hands-on training course. The course is designed for anyone who needs to develop a more complete working knowledge of QA Partner. Students will have an opportunity to apply additional object-oriented techniques to script development, learn nuances of the Visual 4Test language and extend the built-in functionality of the software. They'll also explore alternative techniques for handling exceptions, storing test data and structuring scripts -- while examining such testing issues as custom objects, portability and localization. Successful completion of QA Partner Foundations (or equivalent experience) is a pre-requisite for students enrolling in this course. -- An intensive 1-day offering, this course will show you how you can use QA Planner to integrate test planning and management with QA Partner. Learn how to create a testplan, link plans to test scripts and testcases, structure test data, create and run queries, create reports and use the groupware capabilities of QA Planner. -- Power up to QA Partner 3.0 fast with this exciting 1-day, hands-on class. The course is intended to assist the 2.x user in quickly migrating to Release 3.0 and will focus on what's new (for example, the new Visual 4Test language with its outline editor and built-in, automatic recovery system), what's improved (like results reporting, the integrated difference viewers and object verification) and what's different (how you write and record scripts or extend 4Test class functionality). Attendees must have experience in using QA Partner 2.x.

Consulting services

-- After just two days of QuickStart on-the-job training with a Segue trainer, your staff will be off and running with QA Partner. They'll quickly become instant experts on the latest cross-platform GUI and client/ server testing methods. And you'll get a jump on testing a key application in your business. A specially assigned Segue trainer will work closely with your testing team -- in a customized, hands-on, highly interactive workshop environment. With our help, your QA staff will immediately begin using Visual 4Test to lay a solid foundation for their testing structure. Plus, the QuickStart trainer will help develop a sound testing framework, write utilities and create script templates for solving common testing problems. -- If you can't spare the time or staff to attend a training class or other program, but you need to become productive with QA Partner immediately, let Segue give your QA Partner testing program a jump-start. Just send your application to Segue and our QA Partner experts will quickly analyze it and create a test frame for it. You can even have them create a smoketest and selected test scripts, at your option. There's no need for a site visit.

Custom consulting

Segue supports its QA Partner customers with custom consulting services designed to provide them with a turnkey testing solution and a solid framework for continuing test development. These services are an extension of the QA Partner QuickStart Program, and actively involve staff in either completing the QuickStart pilot project or another major testing effort. The objectives are twofold: to produce the agreed-upon deliverables for the project and enhance your staff's understanding of the methodology and techniques used in applying QA Partner to these requirements.

Technical support

All QA Partner customers under maintenance are eligible for Technical Support. If you have a question -- on customizing window declarations, handling custom objects, approaching difficult testing problems or any other product or implementation issue -- our highly trained customer support staff will respond to your telephone, fax and email requests as quickly and professionally as possible.

To reach Segue's Technical Support, call 617.796.1300. Or send email to support@segue.com.

Technical Support hours are:


	9 a.m. to 7 p.m. (Eastern time) Monday - Thursday
9 a.m. to 6 p.m. (Eastern time) Friday

If you are interested in receiving information about services we provide, please submit a request.
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