Web Engage! User's Guide
Troubleshooting
The plug-in display is often a good source of troubleshooting information.
As a general hint, access Web Engage's Admin page, hit the 'OK' button and
then check the plug-in display for details of Web Engage's operation.
A particular Web or FTP server does not show up in the Chooser list.
- The server's Web Engage! plug-in is not configured to register the
server.
- The Web Engage! plug-in is not installed or is not active, or a Personal
Web server is not running Personal LogDoor with AppleTalk registration
active.
- The server is not on an AppleTalk network, or not in the AppleTalk
zone in which you're currently looking.
- AppleTalk is not active. AppleTalk must be running on both the server
and client machines.
- There was an error when the Web Engage! plug-in tried to register the
server. The most common error is that there was already a Web server with
that name in the same zone. Choose another name for the server, using the
Web Engage! plug-in's admin page.
- The server is no longer running.
- The server is on the same Macintosh as the Chooser. The Chooser can
not see devices on the Macintosh on which it is running. Open Transport
1.1 or later does not have this problem.
Certain characters in a server's registered name do not display correctly.
- Special Macintosh characters, such as smart quotes, may not display
correctly in HTML documents, such as the Remote Administration Web page.
Limit server registration names to standard characters where possible.
A server which was registered and which shows up in the FTP Engage! Chooser
extension list isn't found when I try to open it from the Chooser extension.
- Verify that the FTP server actually exists. Web Engage! does not confirm
that a server exists before registering it.
The location field of my Web browser does not display the correct server
name after the Web server is accessed.
- For WebSTAR, the server name displayed in the location field of the
browser will usually be the name returned by a reverse DNS lookup of the
server's IP address. If you are using WebSTAR 2.0 or later, see if that
name has been overridden by the "Server Name" field under "Miscellaneous
settings" in WebSTAR Admin.
An error is displayed in my browser when I try to access an SSL server
through the Chooser.
- Set the server name of the SSL server to the name used in the digital
certificate.
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