Support
If you experience problems using Open Contacts or if you have a question
regarding its use, you may send Email to Fonlow IT at the following E-mail
address:
Please write your
questions, comments, requests, and suggestions in details. For example, you
may make
the subject look like "Open Contacts v3.2.0.183 Questions" and describe
in details. Please use any of the following subject lines:
-
Open Contacts v3.xx Bugs (Replace
xx with exact version found in the About box)
-
Open Contacts v3.xx Questions
-
Open Contacts v3.xx Requesting Features
-
Open Contacts v3.xx Suggestions
-
Open Contacts v3.xx Misc
Any other subject will be regarded as Misc.
Email without dedicated subject will be filtered out as spam.
Before sending questions, you may want to read the
user manual or search the
blog of Open Contacts
first. You may share your comments with other users in the blog. To seek
support, please write Email directly with the guideline above.
Q&A
Open Contacts was specifically designed for
people who need managing contact info of both individuals and organizations.
Q: I'm German and as you know, we use "umlaute" in our
language (ü,ä,ö). Entering the data everything seems to be ok, but if I'd like
to use the quickview, then I just see strange characters instead of the umlaute.
A: This is something related to the encoding of Internet Explorer. Right
click on the data area of the Quick View window, select encoding Unicode
(UTF-8), you will see things all right. Generally you just need to do this
once.
Q: May I store both the Open Contracts program and the
address book file in a USB memory drive and run the program on the USB memory
drive directly?
A: Yes, you can, if you feel comfortable with the
speed and reliability of your USB memory drive. And do remember to make
backup of your address book file regularly. Please refer to
the installation manual.
Q: May I share the database file
with staffs in the same office?
A: Yes, you can. However, you need
to install the database file on a machine where
an instance of Firebird database server is running. For more details, please
read the data sharing guide.
Q: We would like to install Open Contacts application
in order to use it in the office. Could you, please, let me know how many
contacts (records) we can add to be sure the application is still working
properly?
A: We had built a
database with 30,000 contacts, each of which has
many data fields, and the size of the database was
around 260 MB. The whole program still performed
well. As the program will use a real database server in LAN, so you won't
need to worry about heavy speed lost as you could suffer with a file base
database.
Q: I see you provide support for
Skype, can you provide support for MSN as well? So I will be able to select a
Email address and launch a message window.
A: With Windows Messenger 4.7 and
lower, Microsoft provided API for other Windows programs to interact.
However, with higher versions of Windows Messenger and all version of MSN
Messenger, Microsoft did not provide such API. Eventually, the way of
interacting with MSN Messenger was blocked.
Q: I want to attach photo to some of
my friends, can you support this feature?
A: This feature is there. Just
simply add an Image field, and paste the file path of the photo. When you
highlight the field and click the button, the default image viewer will be
launch to view the photo.
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