Why users can not visit your chat room?


If no one can visit your chat room except yourself, please check these possibilities:

First, please check if there is some firewall software on your computer. Outside requests may be blocked by your firewall. You can config the firewall to enable the port number of Chat Anywhere or allow Chat Anywhere to respond outside requests. Then please make sure that other computers can access your computer directly.
file share
Suppose those computers all installed Chat Anywhere, then
1) Computer 1, 2, 3 can access computer 4
2) Computer 1, 2, 3 can access each other
3) Computer 4 can only access computer 2, it can not access computer 1 and 3 directly.

So if you installed Chat Anywhere on computer 1 or 3, your friends from computer 4 can not access your chat room.

Then please ask your friends to ping the IP address of your computer. Please ask them to open a ms-dos command window. Then type 'ping YourIP' and then press the 'enter' key. For example,

If they can only see 'Request timed out', it means that they can not access your computer directly at all. There could be a firewall software on your computer, which blocks all outside requests. Or your computer doesn't not connect to the internet directly.

For Windows XP user:
There is a Internet connection firewall on the Windows XP system. By default it is disabled. But it may be enabled so outside requests may be blocked by the firewall. To disable the Internet connection firewall of Windows XP, please follow these steps: 1) Open Network Connections (Click Start, click Control Panel, and then double-click Network Connections.) 2) Click the Dial-up, LAN or High-Speed Internet connection, and then, under Network Tasks, click Change settings of this connection. 3) On the Advanced tab, under Internet Connection Firewall, clear the "Protect my computer and network by limiting or preventing access to this computer from the Internet" check box.


Then please try again.

See Also

Install Chat Anywhere on your website server


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