Select Frequently Asked Questions Category:
Backup
Schedule
General
Registration-related
* * *
Backup:
Q: I make
full Backup and need to create full folders tree from Source, but SmartBackup
don't create some folders on destination. Why?
A: By-default SmartBackup
exclude empty (if after all the filters there are no files inside) folders
from Backup, but you can change this behavior in "Project
Properties - File Filter" - just add new filter item - "Include
Empty Folders" to your Backup Project.
Q: I have
Project with "Exact Copy"backup type. I deleted ALL
the files from Source and when I ran the Project - SmartBackup
gave me message"Warning! Source files list is empty. Nothing to
do!" Aren't files in Destination supposed to be deleted
when the corresponding one in Source is missing?
A: This is by SmartBackup
design. If there are no Source files SmartBackup will not start
a Project for preventing your Backup copy from data loss.
* * *
Schedule:
Q: When
Schedule started using Task Scheduler, a few seconds after completing
the Backup SmartBackup closed automatically. Why?
A: By-default SmartBackup
add "/ExitWhenIdle" command line option for new task in MS
Task Scheduler. Open "Project Properties" dialog for your
Backup Project and select "Project Schedule" dialog tab. Then
click "Add/Modify..." button to open Task Properties dialog,
and then remove "/ExitWhenIdle" command from "Run"
line. After completing these steps SmartBackup will not close
automatically after Project's work is finished.
* * *
General:
Q: I get
the startup window with your company name, then after a few seconds
the logo screen disappears and nothing happens. I have to launch the
program again to use it.
A: This was a SmartBackup
splash screen. It shows every time when you start SmartBackup,
but you can turn it off in the "Preferences
- Startup and Shutdown" dialog (uncheck "Show splash screen
at startup").
Usually (and it's SmartBackup default setting) when you launch
SmartBackup it sits as an icon in the Windows system tray (near
the clock) until you double-click on it. When you double-click the icon,
the SmartBackup main window opens. You can change this behavior
in the "Preferences - Startup
and Shutdown dialog" - uncheck "Run minimized" and
next time you start a program SmartBackup will show it's main
window as you expect.
Q: How
can I exit the program?
A: Under normal conditions,
you should let SmartBackup run all the time. This will allow
it to keep your files updated as desired.
To exit SmartBackup:
1. Click the right mouse button on the SmartBackup icon on the
system tray toolbar.
2. Select "Exit" from the pop-up menu.
Q: How
to uninstall the program?
A: See SmartBackup
Uninstallation help page.
* * *
Registration-related:
Q: What
is the easiest way to register SmartBackup?
A: Online, with a credit
card, at http://www.onlimemedia.com/order.html.
See the Purchasing Information help topic for
more information.
Q: Is
it safe to use my credit card on the Internet?
A: If you follow the secure
link on the online registration page, it is infeasible for a third
party to intercept your credit card information.
Q: I do
not have a credit card. Can I register SmartBackup?
A: Please visit Order
page at Onlime Media site
for full ordering options information. See the Purchasing
Information help topic for more information.
See also:
Support and
Questions