Frequently Asked Questions (FAQ's)

Select Frequently Asked Questions Category:
       Backup
       Schedule
       General
       Registration-related

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Backup:

       Q: I make full Backup and need to create full folders tree from Source, but SmartBackup don't create some folders on destination. Why?
       A: By-default SmartBackup exclude empty (if after all the filters there are no files inside) folders from Backup, but you can change this behavior in "Project Properties - File Filter" - just add new filter item - "Include Empty Folders" to your Backup Project.

       Q: I have Project with "Exact Copy"backup type. I deleted ALL the files from Source and when I ran the Project - SmartBackup gave me message"Warning! Source files list is empty. Nothing to do!" Aren't files in Destination supposed to be deleted when the corresponding one in Source is missing?
       A: This is by SmartBackup design. If there are no Source files SmartBackup will not start a Project for preventing your Backup copy from data loss.

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Schedule:

       Q: When Schedule started using Task Scheduler, a few seconds after completing the Backup SmartBackup closed automatically. Why?
       A: By-default SmartBackup add "/ExitWhenIdle" command line option for new task in MS Task Scheduler. Open "Project Properties" dialog for your Backup Project and select "Project Schedule" dialog tab. Then click "Add/Modify..." button to open Task Properties dialog, and then remove "/ExitWhenIdle" command from "Run" line. After completing these steps SmartBackup will not close automatically after Project's work is finished.

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General:

       Q: I get the startup window with your company name, then after a few seconds the logo screen disappears and nothing happens. I have to launch the program again to use it.
       A: This was a SmartBackup splash screen. It shows every time when you start SmartBackup, but you can turn it off in the "Preferences - Startup and Shutdown" dialog (uncheck "Show splash screen at startup").
Usually (and it's SmartBackup default setting) when you launch SmartBackup it sits as an icon in the Windows system tray (near the clock) until you double-click on it. When you double-click the icon, the SmartBackup main window opens. You can change this behavior in the "Preferences - Startup and Shutdown dialog" - uncheck "Run minimized" and next time you start a program SmartBackup will show it's main window as you expect.

       Q: How can I exit the program?
       A: Under normal conditions, you should let SmartBackup run all the time. This will allow it to keep your files updated as desired.
To exit SmartBackup:
1. Click the right mouse button on the SmartBackup icon on the system tray toolbar.
2. Select "Exit" from the pop-up menu.

       Q: How to uninstall the program?
       A: See SmartBackup Uninstallation help page.

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Registration-related:

       Q: What is the easiest way to register SmartBackup?
       A: Online, with a credit card, at http://www.onlimemedia.com/order.html. See the Purchasing Information help topic for more information.

       Q: Is it safe to use my credit card on the Internet?
       A: If you follow the secure link on the online registration page, it is infeasible for a third party to intercept your credit card information.

       Q: I do not have a credit card. Can I register SmartBackup?
       A: Please visit Order page at Onlime Media site for full ordering options information. See the Purchasing Information help topic for more information.



See also:
      Support and Questions


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