
Troubleshooting
Do the following:
- Open Options (F7)
- Click on Make Default button
If you notice problems with the mailbox index displayed, including incorrect messages displayed or incorrect message dates used, rebuild the mailbox index:
- Open the affected mailbox in PocoMail
- Go to Mailbox, Compress Mailbox menu
Check that PocoMail is set to use plain text when sending messages:
- Open Options (F7)
- Click on Default Body Format on the left
- Set "Always use this message format:" to Just Plain
- When sending messages, check that the Styled button is not pressed
PocoMail cannot be set to automatically ignore HTML-formatted messages, but this is generally not required as PocoMail's viewer is safe from HTML-based viruses (JavaScript and VBScript cannot run inside PocoMail's viewer). If you still want to force incoming mail to plain text, you can add a simple script to run on all incoming messages:
ReadHeader $c Content-Type %message
Lowercase $c
if html^$c then DoStrip
Exit
:DoStrip
ReadBody $a %message
StripHTML $a
AddHeader %message Content-Type "text/plain"
AssignBody %message $a
Deleting a mailbox in PocoMail cannot be undone, but if you need the mailbox back you may be able to restore it:
- Use Windows Explorer to locate PocoMail\Mail directory
- Locate the mailbox you are trying to restore and try to find files MailboxName.~mbx and MailboxName.d (where MailboxName is the name of the mailbox you are trying to restore)
- Delete MailboxName.d
- Rename MailboxName.~mbx to NewMailbox.mbx (where NewMailbox is the new name of the mailbox, not currently in use)
- Start PocoMail and look inside both the old and the newly created mailbox for your messages; you may need to compress the old mailbox by going to Mailbox menu, Compress Mailbox
This method may or may not restore mail, depending on when the messages were deleted.
There are many issues that can cause PocoMail to fail when sending messages. These are examined in more detail in Sending Mail. If those suggestions fail, ensure the following:
- Check Out mailbox to see if any messages are blocking sending; you can move the top message to the Draft mailbox and try sending again
- Check your e-mail address in Accounts Setup (F3), if filled in incorrectly your service provider may not allow you to send messages
- Try sending a test message to yourself to see if the original address you were sending to is banned by your service provider
- Try doing Check Mail first, then sending mail, in case your service provider needs you to authenticate that way
- Try using a different SMTP server (in Accounts Setup) in case your service provider is down
- If you are not using your service provider's SMTP server, try using it as some providers block access to external SMTP servers to prevent sending of junk mail
- Check that you are sending from your service provider's account, as some providers block sending from accounts that do not belong to their network
