Troubleshooting

Set PocoMail to be the default e-mail program

Do the following:


Mailbox contents is not displayed correctly

If you notice problems with the mailbox index displayed, including incorrect messages displayed or incorrect message dates used, rebuild the mailbox index:


Prevent sending of styled/HTML messages

Check that PocoMail is set to use plain text when sending messages:


Prevent receipt of styled/HTML messages

PocoMail cannot be set to automatically ignore HTML-formatted messages, but this is generally not required as PocoMail's viewer is safe from HTML-based viruses (JavaScript and VBScript cannot run inside PocoMail's viewer). If you still want to force incoming mail to plain text, you can add a simple script to run on all incoming messages:

ReadHeader $c Content-Type %message
Lowercase $c
if html^$c then DoStrip
Exit

:DoStrip
ReadBody $a %message
StripHTML $a
AddHeader %message Content-Type "text/plain"
AssignBody %message $a

Restore a deleted mailbox

Deleting a mailbox in PocoMail cannot be undone, but if you need the mailbox back you may be able to restore it:

This method may or may not restore mail, depending on when the messages were deleted.


Problems sending messages

There are many issues that can cause PocoMail to fail when sending messages. These are examined in more detail in Sending Mail. If those suggestions fail, ensure the following: