Technical support request

To assist in the diagnosis of common problems, please run down the following checklists:

Checklists

Cable connections
All contacts between the cable and the phone are 
clean and secure
Phone is powered up and connected to the PC serial port
No other devices (modem, ISDN, infrared, digital camera) 
are accessing the same port
No other software (FoneSync, PC Suite, PDA software)
is scanning or using the port
The problem persists even after I reinstall LogoManager
Serial port is not sharing any interrupts with other devices 
Note, often COM1 shares with COM3, or COM2 with COM4
If you have a modem, check this especially
When I reinstall, select 'Cable' during setup and see if your 
phone is detected - if not, then it could be a cable problem

 

Infrared connections (not 6100 series phones)
My phone is detected in the infrared control panel
(if not, then your drivers may not be working)
The IR control panel speed options are configured 
for 57600 or 115200
LogoManager is configured for IrDA, not DirectIR
The problem persists even after I reinstall LogoManager
When I reinstall, select 'IrDA drivers' during setup and see 
if your phone is detected.  If not then it could be a driver problem.

 

Web support request form

When sending a request, please be as descriptive as you can, including any information about your system that you feel is relevant

Ensure that you are connected to the Internet before submitting the form.

Enter your name:
Email address: if you need a response then please ensure you enter your email address correctly!
Are you a registered user? Yes No
Select your Windows version:
Which version of LogoManager are you using 
(see Help->About)?
How are you connecting to the phone? Data Cable (FBUS)
Data Cable (DLR3)
Data Cable (MBUS)
Infrared (IrDA)
DirectIR (for 6100)
What model of phone are you using?
What phone firmware version are you using 
(see Phone Explorer/My Phone)
Describe the port configuration in the LogoManager Tools->Options dialog?
What port is your cable using (eg. COM1, COM2)?
What port is your modem using (eg. COM3, COM4)?
What communications/serial ports are listed in the Device Manager?
If you are using IrDA, is the phone detected in the Control Panel IR monitor? Yes No
Does your network operator/battery and signal level appear in the LogoManager status bar? Yes No

Describe the symptoms of your problem.

List any error messages that are encountered.  Important: Also include the contents of any TShoot.txt file that is generated by LogoManager during a failed connection.

Other comments.