To assist in the diagnosis of common problems, please run down the following checklists:
Checklists
Cable connections | |
All contacts between the cable and the phone are clean and secure |
|
Phone is powered up and connected to the PC serial port | |
No other devices (modem, ISDN, infrared, digital
camera) are accessing the same port |
|
No other software (FoneSync, PC Suite, PDA software) is scanning or using the port |
|
The problem persists even after I reinstall LogoManager | |
Serial port is not sharing any interrupts with other
devices Note, often COM1 shares with COM3, or COM2 with COM4 If you have a modem, check this especially |
|
When I reinstall, select 'Cable' during setup and see if
your phone is detected - if not, then it could be a cable problem |
Infrared connections (not 6100 series phones) | |
My phone is detected in the infrared control panel (if not, then your drivers may not be working) |
|
The IR control panel speed options are configured for 57600 or 115200 |
|
LogoManager is configured for IrDA, not DirectIR | |
The problem persists even after I reinstall LogoManager | |
When I reinstall, select 'IrDA drivers' during setup and see if your phone is detected. If not then it could be a driver problem. |
Web support request form
When sending a request, please be as descriptive as you can, including any information about your system that you feel is relevant
Ensure that you are connected to the Internet before submitting the form.