![]() ![]() ![]() ![]() |
If your system or software stops responding, there is often a conflict with outdated software drivers or with other software. This section will help you eliminate those and other conflicts.
If you are using DriveSpace or Stacker, install Backup Exec on a non-compressed volume.
To determine which volume is non-compressed:
Start
button on the taskbar.
Programs
, Accessories
, System
Tools
, DriveSpace
3
.
host
drive
and click the Properties
button. Uncheck the Hide this host drive
option.
If Backup Exec still locks up after installation, boot Windows in Safe Mode by holding down F8
during boot-up. Install Backup Exec while in Safe Mode. When the installation is complete, reboot the system in normal mode and then run Backup Exec. If this procedure does not resolve the problem, contact VERITAS Software Technical Support (See
Technical Support) and request replacement installation diskettes.
If your system is locking up immediately after Backup Exec is installed, there may be conflicts between Backup Exec and other applications.
To disable other applications:
CTRL
, ALT
and DELETE
key at the same time to display the Close Program dialog box. The only application that can be running is the Explorer.
End Task
button.If all applications have been disabled and Backup Exec is still not responding, rename (using an .OLD extension) the Backup Exec drivers not being used.
Files in your Recycle Bin may be conflicting with other files on your hard drive. Delete the files in your Recycle Bin before using Backup Exec.
Recycle Bin
located on the Desktop, then select Empty Recycle Bin
.
To delete any protected files in the Norton Recycle Bin:
Norton Protected Recycle bin
located on the desktop. Select Empty Norton Protected Files
.If the problem continues, files in TEMP and cache folders may be causing the backup software to appear locked up. Delete any on-line service TEMP folder files or Cache folder files. Most on-line and web browsers allow you to purge their disk cache (for example, Netscape, Microsoft Internet Browser, or AOLnet).
Options
, Network Preferences
, Clear Disk Cache Now
.
In Microsoft Internet Explorer, click View
, Options, then Advanced
tab. In the cache
box, click Empty
.
![]() ![]() ![]() ![]() |