System and Software Lockups

If your system or software stops responding, there is often a conflict with outdated software drivers or with other software. This section will help you eliminate those and other conflicts.

Backup Exec Locks Up During Installation

If you are using DriveSpace or Stacker, install Backup Exec on a non-compressed volume.

 
  To determine which volume is non-compressed:

  1. Click the Start button on the taskbar.
  2. Click Programs, Accessories, System Tools, DriveSpace 3.
  3. You should now see a list of the compressed volumes as well as the Host drive (the host drive is non-compressed). If you double-click on the host volume it will indicate how much space is available.
  4. Ensure that you have at least 10 MB available on the host drive.
  5. Ensure that the host drive is not hidden. To unhide the host drive, click on the host drive and click the Properties button. Uncheck the Hide this host drive option.
  6. Install Backup Exec to the host drive.

If Backup Exec still locks up after installation, boot Windows in Safe Mode by holding down F8 during boot-up. Install Backup Exec while in Safe Mode. When the installation is complete, reboot the system in normal mode and then run Backup Exec. If this procedure does not resolve the problem, contact VERITAS Software Technical Support (See Technical Support) and request replacement installation diskettes.

System Locks Immediately After Installation

If your system is locking up immediately after Backup Exec is installed, there may be conflicts between Backup Exec and other applications.

 
  To disable other applications:

  1. Press the CTRL, ALT and DELETE key at the same time to display the Close Program dialog box.

    The only application that can be running is the Explorer.

  2. Close other applications by highlighting the desired application and clicking the End Task button.

If all applications have been disabled and Backup Exec is still not responding, rename (using an .OLD extension) the Backup Exec drivers not being used.

Backup Exec Locks Up While Displaying Selection
Information Before a Backup

Files in your Recycle Bin may be conflicting with other files on your hard drive. Delete the files in your Recycle Bin before using Backup Exec.

 
  To empty the Recycle Bin:

 
  To delete any protected files in the Norton Recycle Bin:

If the problem continues, files in TEMP and cache folders may be causing the backup software to appear locked up. Delete any on-line service TEMP folder files or Cache folder files. Most on-line and web browsers allow you to purge their disk cache (for example, Netscape, Microsoft Internet Browser, or AOLnet).

 
  To delete these temp files:

  1. In NetScape Navigator, click Options, Network Preferences, Clear Disk Cache Now.

    Or,

    In Microsoft Internet Explorer, click View, Options, then Advanced tab. In the cache box, click Empty.

  2. Launch Backup Exec and start the backup again.