Backup Device Configuration
This section is designed to help you configure your system. You will find useful troubleshooting tips that can help you solve most of the problems you may encounter.
Conflicts With Drivers from Other Backup Programs
Some driver files from other backup programs and Windows 3.1 applications may conflict with your backup software.
Driver File Lines and Associate Applications lists the driver files, with their associated applications, that may be causing a conflict.
As a troubleshooting step, disable any drivers on your system that might cause conflict.
Caution If you are running the applications associated with these driver files, do not remove them permanently.
To disable drivers that may be creating conflicts:
- Make a copy of your SYSTEM.INI file (found in your Windows folder) and name the copy SYSTEMBKUP.INI. This provides an unmodified copy of your original file.
- Click
Run
on the Start
menu.
- Type system.ini and click
OK
. The SYSTEM.INI file opens in Notepad.
- In the [386Enh] section of your SYSTEM.INI file, type a semi-colon (;) at the beginning of the driver file lines listed below. The semi-colon disables the driver that may be causing a conflict.
- Save the modified SYSTEM.INI file and restart your computer.
If you find that any of the programs listed below with a dagger () are causing the conflict, you should obtain the Windows version of the software to eliminate the problem.
Driver File Lines and Associate Applications
Driver File Line
|
Application
|
---|
device=cmswtape.386 |
Colorado Backup for Windows |
device=cmsdtape.386 |
Colorado Backup for DOS |
device=vfintd.386 |
Backup Exec, Conner Backup,
Iomega Backup, Norton Backup |
device=cpbvxd.386 |
Central Point Backup |
device=symevnt.386 |
Symantec Norton Utilities |
device=adw30.386 |
After Dark Screen Savers |
device=awdos.386 |
PCanywhere for DOS |
device=vpcaw.386 |
PCanywhere for Windows |
device=fastback.386 |
Fastback Backup |
device=irw286.drv |
Irwin Eztape Backup |
device=novabkp.386 |
Novastor Backup |
device=virwt.386 |
Irwin EZtape Backup |
Conflicts With Other Programs
If the problem persists:
- Make a copy of your WIN.INI file (found in your Windows folder) and name the copy WINBKUP.INI. This provides an unmodified copy of your original file.
- Click
Run
on the Start
menu.
- Type win.ini and click
OK
. The WIN.INI file opens in Notepad.
- Type a semi-colon (;) at the beginning of the load= and run= lines, then save the file.
- Restart your computer and run Backup Exec.
Conflicts With Other Device Drivers
Note This section applies to Windows 9x only.
If the problem continues, try changing the file extension of any Backup Exec drivers that are not in use to .old.
To change the file extension of Backup Exec drivers that are not in use:
- Open the
Explorer
, double-click Windows
, double-click System
, then double-click Iosubsys
.
The contents of the Iosubsys folder appear in the right pane.
- Search for the files listed in Table 2, and change their file extensions to .old. For example, rename drvwppqt.vxd to drvwppqt.old
- Restart your computer and run Backup Exec.
Drivers Not In Use
If you are using this device:
|
Change these files:
|
---|
SCSI backup device |
drvwppqt.vxd
drvwq117.vxd |
SCSI Backup Devices
If your system cannot locate your SCSI backup device, disable any real-mode drivers loading in your CONFIG.SYS file. Follow the steps below:
- Click
Run
on the Start
menu.
- Type sysedit.exe and click
OK
.
- Click on the
CONFIG.SYS
window.
- Type rem at the beginning of each line that contains a real-mode driver. For example, rem device=C:\aspi\aspi4dos.sys
- Save the CONFIG.SYS file.
- Restart your computer and run Backup Exec.
Parallel Port Backup Device
If your system cannot locate your Parallel Port device, you may have an IRQ conflict.
To check for IRQ conflicts:
- Right-click the
My Computer
icon and select Properties
.
- Click the
Device Manager
tab in the System Properties
window.
- Computer is highlighted and appears at the top of the list. Click
Properties
.
- Make sure your printer port drive is the only device with an IRQ setting of 07. If another device has the same IRQ setting, change that device's IRQ setting to avoid conflicts.
Note Your printer port may not appear in this list. If it does not appear, change your printer port IRQ setting using the steps in the next section.
- Restart your computer and rerun Backup Exec.
To change your printer port IRQ setting to 07:
- Right-click the
My Computer
icon and select Properties
.
- Click the
Device Manager
tab in the System Properties
window.
- Double-click
Ports
in the list box, select Printer Port (LPT1)
, then click Properties
.
- Click the
Resources
tab, then write down your current Input/Output Range settings.
- Uncheck
Automatic Settings
and select Basic Configuration 1
in the Setting based on
drop-down list box.
Interrupt Request appears in the list box.
- Highlight
Interrupt Request
and click Change Setting
.
- Select
07
for the new interrupt.
- Click
OK
and verify that the Input/Output Range is at the setting you wrote down.
- Click
OK
, then restart your computer.
If the problem persists:
- Remove any conflicting drivers or programs. See
Conflicts With Drivers from Other Backup Programs.
- Some drives may be incompatible with enhanced parallel ports (ECP/EPP). Check with your computer hardware vendor to confirm the kind of parallel port you have and to learn how to change the setting from ECP or EPP to a compatible setting, such as bi-directional.