Preparing for Technical Support
Write down your exact problem. Include the following information:
- Name and version number of your program copy.
- The wording of any error messages from your backup software, DOS, Windows, or any other application involved in the problem.
- Your computer name and model.
- Names and models of any additional hardware (expanded memory boards, special video cards, tape drive controllers, etc.).
- Operating system and version number (including Windows).
- Can you consistently reproduce the problem you are having?
- Has this problem occurred previously? If it is new, did you change your system configuration recently?
When calling, follow these guidelines:
- Call from a phone next to your computer.
- Please have your notes ready with the information described above, then contact technical support.