Backup Device Configuration

This section is designed to help you configure your system. You will find useful troubleshooting tips that can help you solve most of the problems you may encounter.

Conflicts With Drivers from Other Backup Programs

Some driver files from other backup programs and Windows 3.1 applications may conflict with your backup software. Driver File Lines and Associate Applications lists the driver files, with their associated applications, that may be causing a conflict.

As a troubleshooting step, disable any drivers on your system that might cause conflict.

 
  To disable drivers that may be creating conflicts:

  1. Make a copy of your SYSTEM.INI file (found in your Windows folder) and name the copy SYSTEMBKUP.INI. This provides an unmodified copy of your original file.
  2. Click Run on the Start menu.
  3. Type system.ini and click OK. The SYSTEM.INI file opens in Notepad.
  4. In the [386Enh] section of your SYSTEM.INI file, type a semi-colon (;) at the beginning of the driver file lines listed below. The semi-colon disables the driver that may be causing a conflict.
  5. Save the modified SYSTEM.INI file and restart your computer.

If you find that any of the programs listed below with a dagger () are causing the conflict, you should obtain the Windows version of the software to eliminate the problem.

Driver File Lines and Associate Applications

Driver File Line Application

device=cmswtape.386

Colorado Backup for Windows

device=cmsdtape.386

Colorado Backup for DOS

device=vfintd.386

Backup Exec, Conner Backup,

Iomega Backup, Norton Backup

device=cpbvxd.386

Central Point Backup

device=symevnt.386

Symantec Norton Utilities

device=adw30.386

After Dark Screen Savers

device=awdos.386

PCanywhere for DOS

device=vpcaw.386

PCanywhere for Windows

device=fastback.386

Fastback Backup

device=irw286.drv

Irwin Eztape Backup

device=novabkp.386

Novastor Backup

device=virwt.386

Irwin EZtape Backup


Conflicts With Other Programs

 
  If the problem persists:

  1. Make a copy of your WIN.INI file (found in your Windows folder) and name the copy WINBKUP.INI. This provides an unmodified copy of your original file.
  2. Click Run on the Start menu.
  3. Type win.ini and click OK. The WIN.INI file opens in Notepad.
  4. Type a semi-colon (;) at the beginning of the load= and run= lines, then save the file.
  5. Restart your computer and run Backup Exec.

Conflicts With Other Device Drivers

If the problem continues, try changing the file extension of any Backup Exec drivers that are not in use to .old.

 
  To change the file extension of Backup Exec drivers that are not in use:

  1. Open the Explorer, double-click Windows, double-click System, then double-click Iosubsys.

    The contents of the Iosubsys folder appear in the right pane.

  2. Search for the files listed in Table 2, and change their file extensions to .old. For example, rename drvwppqt.vxd to drvwppqt.old
  3. Restart your computer and run Backup Exec.

    Drivers Not In Use

    If you are using this device: Change these files:

    SCSI backup device

    drvwppqt.vxd

    drvwq117.vxd


SCSI Backup Devices

If your system cannot locate your SCSI backup device, disable any real-mode drivers loading in your CONFIG.SYS file. Follow the steps below:

  1. Click Run on the Start menu.
  2. Type sysedit.exe and click OK.
  3. Click on the CONFIG.SYS window.
  4. Type rem at the beginning of each line that contains a real-mode driver. For example, rem device=C:\aspi\aspi4dos.sys
  5. Save the CONFIG.SYS file.
  6. Restart your computer and run Backup Exec.

Parallel Port Backup Device

If your system cannot locate your Parallel Port device, you may have an IRQ conflict.

 
  To check for IRQ conflicts:

  1. Right-click the My Computer icon and select Properties.
  2. Click the Device Manager tab in the System Properties window.
  3. Computer is highlighted and appears at the top of the list. Click Properties.
  4. Make sure your printer port drive is the only device with an IRQ setting of 07. If another device has the same IRQ setting, change that device's IRQ setting to avoid conflicts.
  5. Restart your computer and rerun Backup Exec.

 
  To change your printer port IRQ setting to 07:

  1. Right-click the My Computer icon and select Properties.
  2. Click the Device Manager tab in the System Properties window.
  3. Double-click Ports in the list box, select Printer Port (LPT1), then click Properties.
  4. Click the Resources tab, then write down your current Input/Output Range settings.
  5. Uncheck Automatic Settings and select Basic Configuration 1 in the Setting based on drop-down list box.

    Interrupt Request appears in the list box.

  6. Highlight Interrupt Request and click Change Setting.
  7. Select 07 for the new interrupt.
  8. Click OK and verify that the Input/Output Range is at the setting you wrote down.
  9. Click OK, then restart your computer.

 
  If the problem persists: