Common Error Messages

This section lists some common backup device errors. The most commonly received error messages

ASPI Manager Not Found or ASPI Manager Not Responding

  1. Lower the rate at which data is transferred to the backup device from the SCSI BIOS to 5MB/sec. Refer to your hardware manual for complete instructions.
  2. Ensure the SCSI backup device has a low SCSI ID (for example, a lower ID than a CD-ROM installed on the system).
  3. Contact your hardware vendor for the latest BIOS or Firmware for your SCSI adapter card and/or backup device and get the latest Windows miniport driver for your SCSI controller.
  4. First see Conflicts With Drivers from Other Backup Programs for troubleshooting tips.

Device Driver Error

Device driver errors will contain the following number format in the error dialog: XX-XX-XX-XX-XXXX

 
  To solve device driver errors:

  1. Close any open applications.
  2. Disable advanced power management or screen savers.
  3. Update drive firmware.
  4. Update controller driver (SCSI).
  5. Replace media.
  6. Check physical hardware configuration.

DMA Conflict During Backup or Compare

If the problem continues, follow the steps below.

  1. Go to Device Manager and double-click the backup device item.
  2. Select the backup device and click Properties.
  3. Select the Settings tab and disable high speed burst mode, concurrent video update, and concurrent hard disk access.
  4. Reduce the transfer rate to its lowest setting.

If you still have a DMA conflict problem, use the lowest resolution setting available on your video card. If this fixes the problem, contact your video card or computer manufacturer for available driver updates for Windows.

Media Not Formatted or Unreadable

If you are receiving a "media not formatted or unreadable by drive" error and are using an internal backup device, try these steps:

  1. Right-click the My Computer icon and select Properties.
  2. Click the Device Manager tab in the System Properties window.
  3. Click the plus sign next to your backup device type to expand the tree, then double-click your backup device.
  4. Click the Settings tab in the Properties window.
  5. Uncheck the High speed burst transfers option and click OK.
  6. Restart your computer.

Media Formatter Error

Media formatter errors will contain the following number format in the error dialog: XXXX-XXXX

 
  To solve media formatter errors:

  1. Clean the drive (for information on cleaning the drive, see the hardware documentation).
  2. Try another piece of media.
  3. Try restoring your data to another machine, or drive.
  4. Follow steps 1-6 in the section Device Driver Error.

Scheduling Backup Jobs in Windows 2000

When scheduling a backup job, Backup Exec uses only your Windows username and password, not your network information. Therefore, please enter your Windows username and password in the field: "Run job as if were started by."