20.10.1999
I don't know how many times I've been frustrated with friends and family members who aren't sure what's going on with their computer. They misclicked an icon or inadvertently changed a setting somewhere. What now? Especially if I'm not there with them? We spend hours on the phone trying to troubleshoot our way through the problem. Well, if their Internet connection still works, I make sure I've set them up with the latest version of Netmeeting. Before any problems start, I show them how to use it correctly -- so in the likely event of a digital disaster, I can look at and manipulate their Desktop remotely. Strengthen those personal tech support calls, man.