Technical
support
Syntrillium offers free technical support for the
Cool Edit 2000 family of products via email. To contact
our support department, just email support@syntrillium.com.
Please be sure to describe in detail the question
or problem you have, and if possible, include steps
to reproduce the behavior you're describing. If you
do not have access to email, you can fax your questions
to Syntrillium at +1-480-941-8170. Please provide
a return fax number or email address.
Syntrillium
does not offer technical support by phone for the
Cool Edit 2000 family. Now, wait, let us explain!
Cool Edit 2000 is a very powerful product, with a
vast array of features. It surpasses retail products
that cost several times what Cool Edit 2000 does.
We have worked hard to make Cool Edit 2000 the easiest
to understand, best-documented audio recording product
available, but we recognize that you may have questions
or problems that will require help from our technical
support staff. Technical support by email is much
more efficient and almost always more informative
than support over the phone, and it enables us to
track issues better when a complex question or problem
arises.
The reason most people like phone support
is that it is fast. Well, our support via email is
also fast. Syntrillium is committed to responding
directly to each technical support email we receive
within two business days. We usually get back faster
than that-- within one day, and often on the same day.
Give it a try! If you're thinking "this couldn't really
be any good", drop us a note by email and let us prove
you wrong.