Technical Support - Report an Error

 

If an unexpected error occurs while the program is running, the error screen will be displayed.  It will give the error number and a short description of the error.  It will also show what part of the program it was in and it may show what button was clicked last.

 

If this happens, you should either print the error screen (with the print button) or else write down the error information.  Then click the close button.  If you still have an hourglass for a mouse pointer, go up to a menu and pick File and Close and the screen should close.

 

If you wish to send the error report to John Steed, please include the date of your program (Pick Help, About.)  Also include any other helpful information, such as the error only occurs if you pick certain options or it only occurs if a person has multiple spouses, etc.

 

See also Btrieve errors in the printed manual.