Troubleshooting

Neither this help nor JonDo's built-in assistant (a button in the main window) were able to solve my problem

First of all, read the FAQ on our homepage.

I did not find the answer to my question in the FAQ

If you did not find the answer to your problem in the FAQ, you have several possibilities to ask others. But be sure to provide everything of the following information, as otherwise you will get no or an unsatisfying answer:

In many cases, also this information here may be important: If you are able to provide them, also the following information may also be useful in solving your problem: You may post a message to the

JonDos User Support Forum (search function)

or to the alternative

old AN.ON User Support Forum (seach function)

where you will most likely receive answers for your problem quickly. Be sure to use the forum search function before starting a new thread. Most of the questions have already been answered. If this is not the case for your questions, please use a meaningful subject for your posting. Please help other users and us, too, by answering questions in the forum by yourself, if possible.

If your problem could not be solved by other users, you should directly contact us via email:

support@jondos.de

Please understand that in case your question has already been answered somewhere else, we will just direct you to the corresponding answer without providing further instructions. Answering questions will take a certain amount of time, so please be patient.