apex-video-converter Apex Video Converter Free Help  

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How to buy?
How to register?
Frequently asked questions
 

System Requirements

 

   • Intel Pentium 500 MHz or      above
   • 64 MB RAM or above

 

Other Apex Products

 
Apex Video Converter Super
 
Apex Video Converter Pro
 
Apex MOV Converter
 
Apex MPEG VCD DVD Converter
 
Apex WMV ASF Converter
 
Apex RM RMVB Converter
 
Apex AVI Converter
 
Apex Movie Converter
 
Apex AVI MPEG MOV RM WMV Converter
 
   Help us make Apex Video Converter better more. We'd love to hear from you
 

 

 
Frequently Asked Questions
 

1. How to report bugs?
Please email any bugs or suggestions to support@tompegx.com .

2. How much is Apex Video Converter Super?
The price is US$32.88 per license. Multi-User license please contact support@tompegx.com.

3. How to buy?
Please click here for details.

4. Is online order secure?
Yes, the data is encrypted and it is 100% secure.

5. What happens after I send in the order?
Normally, you will receive your registration information within several minutes after sending the online order form.
If you do not receive your registration information within 12 hours, or you have lost the registration email, please contact us at support@tompegx.com. We will be glad to help you.

6. Lost my registration info ,how to get it back?
You may contact us to get your registration info back with your order ID , track ID or your email.

7. I have not received my registration information. Why?
Do not panic! In many cases, there may be a processing delay. Sometimes, people have supplied the wrong email address. In rare cases, the registered users are unreachable due to mis-configured email clients or privacy control. Please feel free email to support@tompegx.com . We'll resend you register information soon.

8. How to register ?
Click here for details.

9. What is the system requirement?
    ·Win95/98/NT/Me/2000/XP(win XP is recommended)
    ·Adaptec's ASPI driver for win32 (version 4.71 is recommended)
    ·DVD-ROM
    ·500Mhz or better CPU
    ·128M or more RAM(64M is enough for Audio Recorder)

10. Which version of DirectX Runtime is required?
If your os is Win98,WinMe or Win2000. DirectX 8.0 or higher is needed. Please download it and install it. If you have any problem on downloading DirectX please feel free to visit Microsoft DirectX Downloads.

11. How many formats support on Apex Video Converter Free?
Apex Video Converter supports to convert your favorite movies from,AVI,MOV,QuickTime,MPEG,WMV,ASF,RM,RMVB,3GP,MP4 to AVI,MPEG,VCD,DVD,MOV,RM,RMVB,WMV,ASF,iPod,PSP,3GP,Xbox,PPC,PMP formats.

12. When I open a WMV file, I got an error info "Fail in initializing the file", Why?
It is because of there is not CODEC for this video file in your system. In normal, if your Window Media Player can play it , Video Converter can support this video file too. If your Window Media Player can't play it, you should install more CODEC to your system. You can install K-Lite Codec Pack on our recommendation. It is a free software for you. You can download it form http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm .

13.What is Divx?
Digital Video Express (DivX) is a digital video compression format based on the MPEG-4 technology. DivX files can be downloaded over high-speed lines in a relatively short time without sacrificing the quality of the digital video. Often used on the Internet to exchange video files.Originally developed for DVD encoding (650 mb = 80-90 min. at 640x480, standard bitrate), DivX has become the internet video format of choice for high-quality productions.

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Email:support@tompegx.com