If you are having problems in-game, you can contact a gamemaster (GM) or an Advisor of Rubi-Ka (ARK) and explain your problem. To do that, press Enter, type "/petition <your message>" in the chat line and press Enter again. A GM or ARK will be with you as soon as possible. Please be patient, the GMs and ARKs sometimes have a lot to do. If you petition, but then solve the problem by yourself, you can delete your petition. To do that, press Enter, type "/petition delete" in the chat line and press Enter again.