What if You Suspect You Have Found a New Malware?

You may have a brand new malware on your computer if the product warns you that you have an infected file, but the Scan Wizard cannot disinfect or delete it.

Until you know that the possible virus, worm or trojan has been removed, or that it was a false alarm, you should not attempt to use the file.

To remove the malware, follow these steps:

  1. Make sure you have the latest virus and spyware definition databases and scan your computer again. A new database may contain information on how to deal with the malware in your computer. For more information, see Automatic Updates.
  2. If you have scanned your computer with the latest virus and spyware definition databases, check the F-Secure Computer Virus Info Center at http://www.f-secure.com/v-descs/ for information on the virus. The virus information can help you to remove the virus and may include a link to the tool necessary to remove the virus.
  3. If the previous steps fail, send the infected file to F-Secure VirusLab. For instructions, go to:
    http://www.f-secure.com/support/technical/general/samples.shtml.

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