Q. The product is not able to disinfect/delete/rename an infected file on my computer. What do I do?
A. For information, see Removing Viruses And Spyware Manually.
Q. I cannot install a program because Virus Protection informs me that it is infected by a virus. What can I do?
A. If Virus Protection tells you the name of the virus, then you should not continue with the installation. If Virus Protection does not identify the virus by name, then you are probably running Virus Protection in the strictest virus protection level, and the heuristic scanner has detected virus-like behavior.
If you are certain that the software does not contain any viruses, you can do one of the following:
Q. I cannot scan my computer for rootkits. What should I do?
A. You have to log on with an account that has administrative rights to scan your computer for rootkits. You cannot scan your computer for rootkits if you are using WIndows 98 or Windows ME.
Make sure that you have Show suspicious items after a full computer check selected in the manual virus scan settings to see the list of suspicious items after the whole system scan.
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