E-mail Scanning

Q. How do I know a virus has been found in an e-mail message?

A. You receive an e-mail stating that a virus has been found in an e-mail message and it is now clean. You can view the scanning report. You can safely open the cleaned message. For more information, see E-mail Scanning Report.

Q. What does E-mail Scanning protect me against?

A. E-mail Scanning scans the whole e-mail message for viruses. E-mail Scanning can scan files inside archives. Archives, attachments and embedded OLE objects are scanned recursively.

Q. Why does the e-mail download time increase after installing E-mail Scanning?

A. If the product is set up to scan archives in e-mail attachments, the archives are unpacked and all files in the archives are scanned individually. With large archives this takes time: the required time is approximately the same as if you unpacked the archive and scanned all the files individually.

If the scan takes a long time, E-mail Scanning shows a progress dialog that lets you see how much work is left.

Q. Are there any limitations with E-mail Scanning?

A. Traffic that is tunneled through an SSH tunnel and password protected archives cannot be scanned.

E-mail scanning works with standard POP, IMAP and SMTP protocols run on top of TCP/IP. If you are downloading e-mails with your e-mail client using POP or IMAP protocols and sending e-mail using standard SMTP protocol, e-mail scanning will scan your e-mail traffic.

E-mail Scanner does not scan web-mail traffic such as Hotmail e-mail traffic, but all e-mail attachments are scanned when they are executed or stored on the hard drive.


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