Q. The product is very slow and/or does not open. What's wrong?
A. Internet Explorer 5.0 or newer may not be installed. See if you have Internet Explorer installed and check the version number (Internet Explorer is available from the Microsoft Corporation Website).
Q. I can't see the system tray icon at the bottom right corner of the screen.
A. In Windows XP, icons may be hidden. To show the hidden icons, click the button.
If you are not using Windows XP, the product is not installed properly. Install the product again.
Q. Why are some settings grayed and why can’t I change them?
A. Your protection level is set so you cannot change some settings. To be able to change all settings, select the Custom protection level.
F-Secure Corporation www.F-Secure.com Product Support |