If the Scan Wizard fails to disinfect or delete the file it could be due to one of the following reasons:
Make sure you have latest virus and spyware definition databases and retry. For more information, see Automatic Updates.
In some cases, you need to run a tool that disinfects the file and removes the virus. Some viruses use advanced techniques to hide and attach themselves to your files and can be disinfected only with a special tool. For more information, see How to Remove the Virus Manually.
The Scan Wizard can disinfect and delete only files that you have permission to access and change. If the Scan Wizard does not have the access to the file, start the computer in safe mode and log on with an account that has administrative rights and run the scan again.
You cannot disinfect or delete files on CD or inside archives.
Every care is taken to ensure that the product does not suspect a harmless file to be infected, but due to the complex nature of files, it may suspect a safe file.
A new type of virus may have infected your computer. Don't panic. Your files are currently safe as the virus was detected and stopped before it caused any damage. For more information, see What if You Suspect You Have Found a New Malware?.
If you are certain that the file is safe, you can ignore the warnings and you can set Virus and Spy Protection to ignore the file in the future. For more information, see Exclusions.
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