Q. The dial-up connection to my Internet Service Provider (or to some other number) stopped working. What should I do?
A. You may have accidentally denied connections to your Internet Service Provider’s number. For information on allowing connections to a phone number, see Using Dial-up Control. Check all phone number entries where you have used the wildcards (‘?’ and ‘X’).
Q. There is a pre-defined number entry that looks something like ‘Deny 0109X’ on the Number list tab, and I cannot delete it. What can I do?
A. This number entry denies access to all numbers beginning with ‘0109’. The only way to override it is to add your own rule for allowing connections to these numbers. For more information, see Using Dial-up Control.
Q. Who should use the Dial-up Control? ISDN users? DSL users?
A. If you use a modem or ISDN you should use Dial-up Control, as this functionality controls only dial-up and ISDN connections. DSL users do not need to use the Dial-up Control.
Q. What should I do if a dialer program is installed on my computer although I denied the connection? How is it possible?
A. Dial-up Control controls only the calls these dialers are making. It does not monitor whether such a program is installed on your computer. To remove a malicious dialer, or to prevent it from running (if it cannot be removed entirely), you should find out where the dialer executable is located and delete it. Here are a few options:
Q. Is my computer protected against new dialer types?
A. Your computer is protected against all currently known dialer techniques.
Q. I have a lot of partitions on my computer. Can I safely use whichever of them I want to go online?
A. Yes, you can. Dial-up Control intercepts dial-up connection attempts regardless of the disc partition used.
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