Troubleshooting
If you can't find your problem in the table
underneath, ask your questions to Paragon Software (MCD) user
support service:
Tel. +7 (095) 408-7677, 408-6179
E-mail: msupport@penreader.com
PDA users conference: http://mboard.penreader.com
Trouble | Reason | The method to solve |
1. You ran PolishEPOC.exe file, but announcement Error: illegal copy of PolishEPOC appeared in top right corner of the screen. You cant type Polish letters. | Unique ID of your mobile device doesnt agree with ID, wrote in program code of PolishEPOC. You installed and ran copy that had been generated not for your device | Contact reseller that
sold you PolishEPOC or E-mail to user support service of
Paragon Software (MCD) if you bought PolishEPOC on-line.
If you are legal user of PolishEPOC, you can download
your version of PolishEPOC at any time you wish from Paragon Software (MCD) WEB: http://www.penreader.com/CE_EPOC.html |
2. You can not type Polish letters. "Shift+letter" combination doesn't work as well as Prefix mode. | You didnt run PolishEPOC | You should run PolishEPOC.exe from PolishEPOC folder after every reboot of your mobile device. |
3. You installed PolishEPOC and then ran PolishEPOC.exe from PolishEPOC folder. But you can not type Polish letters in any application on your mobile computer. | You didnt perform reset after PolishEPOC was installation | Perform reset to your mobile device. Press small hole-like button in back up battery module at the back of your device. This button is situated near inscription Warranty void if removed. |
4. You copied a file that includes Polish letters from desktop PC to your mobile device. Then you tried to open it. But all Polish letters appeared in incorrect way. All Polish text in the file is unreadable. | The file was copied to your mobile device incorrectly | See Copying files between the PC and the mobile device chapter |
5. You copied a file that includes Polish letters from your mobile device to desktop PC. Then you tried to open it. But all Polish letters appeared in incorrect way. All Polish text in the file is unreadable. | The file was copied to the desktop PC incorrectly | Read Copying files between the PC and the mobile device chapter |
6. While you are backing up files, some announcement about impossibility of baking up 1250.gdr file appears | You tried perform back up operation, when PolishEPOC is run | All back up/restore operations (see help for PsiWin/Ericsson EPOC Connect) should be done after Reset of your mobile device. Keep Ctrl button pressed during reboot. Dont run PolishEPOC.exe! |