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Troubleshooting

If you can't find your problem in the table underneath, ask your questions to Paragon Software (MCD) user support service:
Tel. +7 (095) 408-7677, 408-6179
E-mail:
msupport@penreader.com
PDA users conference:
http://mboard.penreader.com

Trouble Reason The method to solve
1. You ran CzechEPOC.exe file, but announcement “Error: illegal copy of CzechEPOC” appeared in top right corner of the screen. You can’t type Czech letters. Unique ID of your mobile device doesn’t agree with ID, wrote in program code of CzechEPOC. You installed and ran copy that had been generated not for your device Contact reseller that sold you CzechEPOC or E-mail to user support service of Paragon Software (MCD) if you bought CzechEPOC on-line. If you are legal user of CzechEPOC, you can download your version of CzechEPOC at any time you wish from
Paragon Software (MCD) WEB:

http://www.penreader.com/CE_EPOC.html
2. You can not switch to Czech language. Nothing happens when you press Ctrl+Menu. You didn’t run CzechEPOC You should run CzechEPOC.exe from CzechEPOC folder after every reboot of your mobile device.
3. You installed CzechEPOC and then ran CzechEPOC.exe from CzechEPOC folder. But you can not type Czech letters in any application on your mobile computer. You didn’t perform reset after CzechEPOC was installation Perform reset to your mobile device. Press small hole-like button in back up battery module at the back of your device. This button is situated near inscription “Warranty void if removed”.
4. You copied a file that includes Czech letters from desktop PC to your mobile device. Then you tried to open it. But all Czech letters appeared in incorrect way. All Czech text in the file is unreadable. The file was copied to your mobile device incorrectly See “Copying files between the PC and the mobile device” chapter
5. You copied a file that includes Czech letters from your mobile device to desktop PC. Then you tried to open it. But all Czech letters appeared in incorrect way. All Czech text in the file is unreadable. The file was copied to the desktop PC incorrectly Read “Copying files between the PC and the mobile device” chapter
6. While you are backing up files, some announcement about impossibility of baking up 1250.gdr file appears You tried perform back up operation, when CzechEPOC is run All back up/restore operations (see help for PsiWin/Ericsson EPOC Connect) should be done after Reset of your mobile device. Keep “Ctrl” button pressed during reboot. Don’t run CzechEPOC.exe!

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