Troubleshooting
If you can't find your problem in the table
underneath, ask your questions to Paragon Software (MCD) user support
service:
Tel. +7 (095) 408-7677, 408-6179
E-mail: msupport@penreader.com
PDA users conference: http://mboard.penreader.com
Trouble | Reason | The method to solve |
1. You ran SlovakEPOC.exe file, but announcement Error: illegal copy of SlovakEPOC appeared in top right corner of the screen. You cant type Slovak letters. | Unique ID of your mobile device doesnt agree with ID, wrote in program code of SlovakEPOC. You installed and ran copy that had been generated not for your device | Contact reseller that
sold you SlovakEPOC or E-mail to user support service of
Paragon Software (MCD) if you bought SlovakEPOC on-line.
If you are legal user of SlovakEPOC, you can download
your version of SlovakEPOC at any time you wish from Paragon Software (MCD) WEB: http://www.penreader.com/CE_EPOC.html |
2. You can not switch to Slovak language. Nothing happens when you press Ctrl+Menu. | You didnt run SlovakEPOC | You should run SlovakEPOC.exe from SlovakEPOC folder after every reboot of your mobile device. |
3. You installed SlovakEPOC and then ran SlovakEPOC.exe from SlovakEPOC folder. But you can not type Slovak letters in any application on your mobile computer. | You didnt perform reset after SlovakEPOC was installation | Perform reset to your mobile device. Press small hole-like button in back up battery module at the back of your device. This button is situated near inscription Warranty void if removed. |
4. You copied a file that includes Slovak letters from desktop PC to your mobile device. Then you tried to open it. But all Slovak letters appeared in incorrect way. All Slovak text in the file is unreadable. | The file was copied to your mobile device incorrectly | See Copying files between the PC and the mobile device chapter |
5. You copied a file that includes Slovak letters from your mobile device to desktop PC. Then you tried to open it. But all Slovak letters appeared in incorrect way. All Slovak text in the file is unreadable. | The file was copied to the desktop PC incorrectly | Read Copying files between the PC and the mobile device chapter |
6. While you are backing up files, some announcement about impossibility of baking up 1250.gdr file appears | You tried perform back up operation, when SlovakEPOC is run | All back up/restore operations (see help for PsiWin/Ericsson EPOC Connect) should be done after Reset of your mobile device. Keep Ctrl button pressed during reboot. Dont run SlovakEPOC.exe! |