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Troubleshooting

If you can't find your problem in the table underneath, ask your questions to Paragon Software (MCD) user support service:
Tel. +7 (095) 408-7677, 408-6179
E-mail:
msupport@penreader.com
PDA users conference:
http://mboard.penreader.com

Trouble Reason The method to solve
1. You ran CroatianEPOC.exe file, but announcement “Error: illegal copy of CroatianEPOC” appeared in top right corner of the screen. You can’t type Croatian letters. Unique ID of your mobile device doesn’t agree with ID, wrote in program code of CroatianEPOC. You installed and ran copy that had been generated not for your device Contact reseller that sold you CroatianEPOC or E-mail to user support service of Paragon Software (MCD) if you bought CroatianEPOC on-line. If you are legal user of CroatianEPOC, you can download your version of CroatianEPOC at any time you wish from
Paragon Software (MCD) WEB:

http://www.penreader.com/CE_EPOC.html
2. You can not switch to Croatian language. Nothing happens when you press Ctrl+Menu. You didn’t run CroatianEPOC You should run CroatianEPOC.exe from CroatianEPOC folder after every reboot of your mobile device.
3. You installed CroatianEPOC and then ran CroatianEPOC.exe from CroatianEPOC folder. But you can not type Croatian letters in any application on your mobile computer. You didn’t perform reset after CroatianEPOC was installation Perform reset to your mobile device. Press small hole-like button in back up battery module at the back of your device. This button is situated near inscription “Warranty void if removed”.
4. You copied a file that includes Croatian letters from desktop PC to your mobile device. Then you tried to open it. But all Croatian letters appeared in incorrect way. All Croatian text in the file is unreadable. The file was copied to your mobile device incorrectly See “Copying files between the PC and the mobile device” chapter
5. You copied a file that includes Croatian letters from your mobile device to desktop PC. Then you tried to open it. But all Croatian letters appeared in incorrect way. All Croatian text in the file is unreadable. The file was copied to the desktop PC incorrectly Read “Copying files between the PC and the mobile device” chapter
6. While you are backing up files, some announcement about impossibility of baking up 1250.gdr file appears You tried perform back up operation, when CroatianEPOC is run All back up/restore operations (see help for PsiWin/Ericsson EPOC Connect) should be done after Reset of your mobile device. Keep “Ctrl” button pressed during reboot. Don’t run CroatianEPOC.exe!

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