25th September 2002

Question: I have a Windows XP computer running Internet Explorer 6.0, and when I go to a web site that contains a Flash file my Internet Explorer stops responding or gives me an error and shuts down. I have Flash Player 5.0 installed and I have tried reinstalling it to fix the problem but that didn't work. Is there a way to fix this problem?

Answer: The answer to your question is yes and no. No you can't fix it if you need to run Flash Player 5.0. If don't need to keep Flash Player 5.0 then the answer is yes, all you need to do is upgrade to Flash Player 6. Flash Player 5.0 is not fully compatible with Windows XP and the only fix that was produced is to upgrade to Flash Player 6.0. On the upside, this is a free upgrade and there is nothing from a Flash Player point of view that seems different between the two versions. Also, I have not seem any compatibility or installation problems with Flash Player 6.0 on Windows XP.