11th September 2002

Question: Why does my Microsoft Word XP stop responding whenever I try to save a document in Rich Text Format?

Answer: To answer your question would depend on a few different variables. If your documents were created in Word 97 or earlier, had a numbered list, had paragraph formating on that numbered list or you turned on Track Changes, then you may not be able to save your document in Rich Text Format. Microsoft has confirmed this as a problem but at the time of this review the only workaround is to save the document in another format.