24th September 2002

Question: When I try to run Norton WinDoctor on my Windows XP computer I receive the following error, "C:\Windows\System32\Mapisrvr.exe cannot access a necessary file, Gapi32.dll." How do I resolve this issue?

Answer: This is a known issue with Norton WinDoctor because it can't locate the Gapi32.dll files in the systemroot\System32 folder. For those out there reading that don't know what the systemroot folder is, it is basically where you install your operating system (example: c:\windows). You can resolve this error by copying the Gapi32.dll file to systemroot\system32 folder. To do this, open My Computer, navigate to C:\Program Files\Common Files\System\Mapi\1033 (if you don't see the file here then it may be in the subfolder named NT) and then right-click Gapi32.dll and choose Copy. Now navigate to C:\Windows\System32 (or systemroot\system32), then go to the Edit menu and click Paste. All you need to do now is restart your computer. Since this is a problem with Norton you can choose to ignore the error and you can find the steps for doing this on Symantec's web site.