16th September 2002
Question: I just bought a Nikon digital camera and installed it on my Windows XP machine but I can't seem to download the images. I have reinstalled the software and tested the camera on another computer with Windows 98 and it worked fine. How can I fix this?
Answer: I actually have a very easy fix for you. All you have to do is install Service Pack 1 for Windows XP. This is a problem that has to do with how the PTP driver (ptpusd.dll) propagates information to the Windows Image Acquisition (WIA) service. The problem is that it doesn't propagate the necessary information and that is why Microsoft repaired it in the latest Windows XP service pack. You shouldn't have to reinstall the camera but if for some reason you still can't download the images then you may want to after applying the service pack.