1. The Help file says to select the XYZ item in the File menu, but I can't see the menu, what can I do?
    
2. Why don't some animated GIFs display properly?
    
3. After installing MegaView I can no longer open my images in my favorite image viewer by double-clicking on them, why?
    
4. I cannot get some multimedia formats to play, what should I do?
    
5. I want to play some multimedia (*.MP3 and *.MOV) formats with a different player. How can I do this?
    
6. After installing MegaView all my image icons have changed to MegaView icons and now when I click on an image in Explorer, I no longer see an example image displayed.   Can I fix this?
    
7. Your documentation says that you support PDF files, but when I try to view a PDF file I get an Internet Explorer message saying 'Do you want to Load or Open this file?'
    
8. Whenever I click on a Word file for display I am asked whether I want to download the file?  Why is this happening?
    
9. Can your software display ART Files?
    
10. How can I remove particular folders from my Favorite Folders List?
     
11. I would like to be able to set the order in which my images display during a slideshow.  I know that I can change the viewing order by name, file size, etc., but is it possible to set my own order for displaying the files during a slideshow?
     
12. I have some images on a CD-ROM that are JPEG's but have the extension of .THM.  How can I make MegaView support them?
     
13. I want to export a list of files and descriptions to use in Diji Album. How do I do this?
     
14. How can I change the video types that are supported by MegaView?
     
15. I received an error when trying to uninstall MegaView. What should I do?
     

You have probably hidden the Menu, press Ctrl+M to redisplay it or 'Esc' to reset all your view settings.

2. Why don't some animated GIFs display properly?

MegaView only supports standard animated GIFs, that is, where each frame is of the same size.  Some animated GIFs used on the Internet use one full frame and the following frames only display the image information that is changed.  MegaView does not support this format at this time.

3.  After installing MegaView I can no longer open my images in my favorite image viewer by double-clicking on them, why?

You have set the option to make MegaView your default viewer.  To restore your previous viewer, select File|Supported Formats.
 
If you are using the 'Simplified User Interface options, click OK to the first dialog displayed and then in the next dialog (headed select formats) uncheck all the formats that are checked.
 
If you are not using the simplified interface, select the 'Associations' tab, then click on the Associations button beside Images and uncheck all the formats that are checked.

4. I cannot get some multimedia formats to play, what should I do?

MegaView will generally be able to play all files that have a valid MCI driver.  Windows Me and 2000 should provide MCI drivers for all common formats which you want to play.
 
Exceptions:
 
RealNetworks formats (ra, .ram, .rm, .rmm):
 
Microsoft no longer includes support for RealNetworks in newer versions of Windows media player. Users wanting to play RealAudio or RealVideo need to obtain the RealPlayer. You can still access them via MegaView, see FAQ #5
 
QuickTime Formats (.mov, .qt):
 
Newer versions of Windows do not support files that are created with QuickTime version 2.0 and later. Users wanting to play such files need to obtain the QuickTime viewer from Apple. You can still access them via MegaView, see FAQ #5
 
If you have a format which you cannot play in MegaView but can play in other software on your system, then it is possible that another MCI driver is being used, which is causing problems.

Please download the MCI Tester, run it and let us know what results you get.

If all else fails, you can set MegaView to use an external application to play the format. Please see FAQ #5.
 

To have MegaView use an external player when you click on a file format you will have to specify that it is not a supported sound file, but rather it is a 'custom' file.  The process for this is:

i)  Select File|Supported Formats (you will need to have the Simplified Interface option switched off when you do this - you can find this on the first tab). 
ii)  Click on 'Select..' beside the Sound Files list
iii) Uncheck the MP3 Option and click OK
iv) Check the 'Custom Formats option'
v) Click 'Add and Select..'
vi) Click 'Add..', enter *.MP3 and click OK
vii)  Click on the Single Click tab and the custom formats option is set to 'Display with the Windows default program.'
viii) Click OK to exit

6.  After installing MegaView all my image icons have changed to MegaView icons and now when I click on an image in Explorer, I no longer see an example image displayed.  Can I fix this?

You have associated your images with MegaView, you need to revert this association. To do this, select File|Supported Formats.
 
If you are using the 'Simplified User Interface options, click OK to the first dialog displayed and then in the next dialog (headed select formats) uncheck all the formats that are checked.
 
If you are not using the simplified interface, select the 'Associations' tab, then click on the Associations button beside Images and uncheck all the formats that are checked.

To support PDF files you need to install the free Adobe Acrobat Viewer which installs a browser plug-in.  You can download this from the Adobe Web Site 

The problem is likely to be that Word is either not installed on your system or is not set-up correctly.

If you have tried reinstalling Word and still have problems, then it is recommended that you specify that Word is not a supported format so that Word is loaded when you want to display the file (rather than MegaView trying to display it).  The process for this is:

i)  Select File|Supported Formats (you will need to have the Simplified Interface option switched off when you do this - you can find this on the first tab). 
ii)  Click on 'Select..' beside the Common Formats list
iii) Uncheck the Word Option and click OK
iv) Check the 'Custom Formats option'
v) Click 'Add and Select..'
vi) Click 'Add..', enter *.DOC and click OK
vii)  Click on the Single Click tab and the custom formats option is set to 'Display with the Windows default program.'
viii) Click OK to exit

9.  Can your software display ART Files?

As far as we are aware the only program which can display ART files is the AOL internet browser.  If you want to keep an image which is displayed in the AOL browser, right-click it and select save, then save it as a .BMP file.  Our software can display a BMP file, though you might want to convert it to JPEG to make it smaller.

10.  How can I remove particular folders from my Favorite Folders List?

Select a file and display the Move Dialog using File|Move… Click on the Quick Links tab and select the folder you want to remove.  Right-click it and select 'Remove Folder from List'.  You can also do this using the Quick Move/Copy Flyover Tool

11.  I would like to be able to set the order in which my images display during a slideshow.  I know that I can change the viewing order by name, file size, etc., but is it possible to set my own order for displaying the files during a slideshow?

Yes.  To do this you need to bookmark (File|Bookmark) all of the files of the slideshow and then go to bookmarks mode and reorder then using the up/down buttons (or drag and drop).

Open the file, C:\Program Files\MegaView\formats.xdl, and add *.thm to the end of the line, False_Extensions=...

13.  I want to export a list of files and descriptions to use in Diji Album. How do I do this?

You will need MegaView, v5.3 or greater and Diji Album v3.1 or greater. These are the steps:
i) Select the files that you want to add to your album (hold the Ctrl key down to select multiple files)
ii) Select Thumbnails|Export Files to Diji Album Editor... (if this item is not listed then reinstall Diji Album Editor)
 
Your list will be exported. To import this into Diji Album:
i) Run Diji Album Editor
ii) Create a new album file or open an existing one
iii) Select Page|Import Page Wizard...

14.  How can I change the video types that are supported by MegaView?

To edit them:
i) Select File|Supported Formats (you will need to have the Simplified Interface setting switched off when you do this - you can find this on the first tab of File|Options).
ii) Click on 'Select..' beside the Video Files list
iii) Check the video formats that you want to support and uncheck those that you do not want
iv) Click OK to exit

15.  I received an error when trying to uninstall MegaView. What should I do?

You can uninstall it manually. Here are the steps:
&nsbp;
i) Delete the folder, C:\Program Files\MegaView\
ii) Click on the Start Menu button with the right mouse button and select 'Open'
iii) Open the folder, 'Programs'
iv) Delete the folder, 'MegaView'