Voicelink Trouble shooting

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1. No sound available
2. I can not record anything using my microphone
3. The process of sending the e-mail message is stopped, although the transfer is not completed
4. Unable to send a message, using Microsoft Outlook

• Make sure the volume is set high enough to record sound and mute is not selected. You can check this by double-clicking the volume icon in the system tray in the right corner of your screen. Next select Properties from the menu. Click the option Record. Are the appropriate settings selected to record sound? Is the sound not muted? You can also check whether your speakers are connected to your system in the appropriate way.

• You can test this using the Microsoft sound recorder, which is part of Windows. (Go to Start, click Programs, Accessories, Entertainment (for Windows 98) or Multimedia (for Windows 95 or NT).

1. Please make sure the microphone is connected correctly. It should be connected to the microphone jacket of your sound card. Please contact your supplier to make sure this is possible.
2. Make sure the volume is set high enough to record sound. You can check this by double-clicking the volume icon in the system tray in the right corner of your screen. Next select Properties from the menu. Click the option Record. Are the appropriate settings selected to record sound?
3. Use the sound recorder to record a sound fragment with the microphone of your E-mail inChorus. Stop the recording and play the fragment you just recorded. If this sound is ok, it should also work with the program E-mail inChorus.

• Most probably your phone line is disturbed, or the line between your computer and the mail server is occupied. Please try to resend the message or re-establish the connection.

• Since there are several different versions of Outlook and Outlook Express, we advise you to re-install the program.

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