• In the screen Connect to you are required to enter a so-called user name or login name. This user name should be copied literally from the subscription confirmation you received from World Online. Please note this user name consists of small letters only and contains maximum of 8 characters!

• In the same Connect to screen, you will be required to enter a password. This password should also be copied literally from the subscription confirmation you received from us. As you will understand, it is hard to check this. But you can at least compare the number of stars with the number of characters. Please note the difference between capitals and small letters.

• The password authentication may be unsuccessful, in case of noise on the phone line. In that case, you will have to try to stabilise your connection. You can do this by following these steps. Click the underlined text to do so.

• A terminal window can be used as a last resort. Using this procedure you will be able to see exactly what steps are taken when Windows is establishing a connection. During this process you can decide on the values that will be sent to the World Online server.
  For a complete description of this procedure, see the corresponding explanation . Click with your mouse on the underlined text, to do so.

• Sometimes changing your password may be the cause of a failure during password authentication. Please make sure if this is the case, by using the terminal window, as described under item 4.
• If this turns out to be the problem, we can reset your password to the password you originally received from us in your subscription confirmation. We are not able to give you this password by phone. As you will understand, this is a matter of security.

• Maybe using the terminal window will lead to the conclusion, that the password you normally use, does not function anymore. Besides, you are quite sure you did not change the password. In that case, your account may be suspended.

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