Error 650

Error code 650: The computer youre dialing in to does not respond to a network request.

ATTENTION: World Online Lite users need to use other network information!

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This error message occurs when dial-up networking does not respond, or not respond correctly, to a command. You can the check the following:

In general

If you use ISDN

If you use a modem

1. In general

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Are all settings in Dial-Up Networking correct?

Are all network settings correct?

NOTE: If you follow the steps suggested below, and you use ISDN, you will need to reinstall your ISDN software, after you conclude these steps.

Step 1:

	Go to My computer.
	Double-click on the Dial-Up Networking icon.
	Remove all connections. Please note the Make New Connection component cannot be removed.

Step 2:

	Double-click on My computer.
	Double-click on the icon Control Panel.
	Double-click on Add/Remove Programs.
	Go to the Windows Set-up tab.
	Uncheck the Communications option. You can remove the check mark by clicking it. Click OK.
	Restart the computer.

Step 3:

	Double-click on My computer.
	Double-click on the icon Control Panel.
	Double-click on Add/Remove Programs.
	Go to the Windows Set-up tab.
	Double-click the Communications option.
	Please do NOT select any options, except for Dial-Up Networking. Click OK.

2. If you use ISDN

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Step 3b: Reinstall the drivers for your ISDN card. You can do this as follows:

	Go to My computer.
	Double-click on the Control Panel icon.
	In this screen, double-click on Network with your left mouse button.
	Click Add, followed by Adapter and then click Add again.
	Now you can select your ISDN manufacturer from the list on the left, and your ISDN adapter from the right. In case this does not work, please reinstall the ISDN card in the way described in the user manual that was provided with the card.

Step 4:

	Go to My computer.
	Double-click on the Control Panel icon.
	Open the Network component and make sure the settings are correct. You can find the appropriate network settings on this page.

Step 5:

	Go to My computer.
	Go to Dial-Up Networking.
	Double-click on Make New Connection.
	For a name, enter World Online. Select your modem, here. Click Next.
	If you use an analogue modem: Type your localdial-up number. click here for your local dial-up number. The Country code is defaulted to: Netherlands (31) If you have ISDN: Put your area code in front of the phone number, e.g.: 020 1234567. The Country code is defaulted to: Netherlands (31)
	Click on Finish.
	Next, click with your right mouse button on the World Online icon. Click on Properties.
	Go to the Server Types tab.
	Make sure PPP:Internet,....., is selected in the box Type of Dial-Up server, on top of the screen. Uncheck all options, except for TCP/IP. Click on TCP/IP Settings.
	Select Specify name server addresses. For Primary DNS enter: 195.146.100.5. For Secondary DNS enter: 195.241.100.100. Uncheck the option: Use IP header compression. Click OK to close the screen. Continue by clicking on OK again on the Server Types tab.
	For an extensive explanation on how to make a new connection, please check this page. If you have followed the steps above, and still receive the same error message, there may be a problem concerning the drivers of your modem or ISDN card.

3. If you use a modem

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Step 4:

	Go to My computer.
	Double-click on the Control Panel.
	Open the Network component and make sure the settings are correct. You can find the appropriate network settings on this page.

Step 5:

	Go to My computer.
	Go to Dial-Up Networking.
	Double-click on Make New Connection.
	For a name, enter World Online. Select your modem, here. Click on Next.
	If you use an analog modem: Type your local dial-up number. Click here for you local dial-up number. The Country code is defaulted to: Netherlands (31) If you have ISDN: Put your area code in front of the phone number, e.g.: 020 1234567. The Country code is defaulted to: Netherlands (31)
	Click Finish.
	Click with your right mouse button on the World Online icon, and select Properties from the menu.
	Go to the Server Type tab.
	Make sure PPP:Internet,....., is selected in the box Type of Dial-Up server on top of the screen. Uncheck all options, except for TCP/IP. Click on TCP/IP settings.
	Select Specify name server addresses. For Primary DNS enter: 195.146.100.5. For Secondary DNS enter: 195.241.100.100. Uncheck the option: Use IP header compression. Click OK to close the screen. Continue by clicking OK once more on the Server Types tab.
	For an extensive explanation on how to make a new connection, please check this page. If you have followed the steps above, and you still receive the same error message, there may be a a problem concerning the drivers of your modem or ISDN card.
	If you use a modem, you will have to establish your modem speed first. The most common speeds are 33k6 and 56k. The latter come in three varieties: 56k/Flex, 56k/X2 and 56k/V.90. Information about your modem type, can be found on the box or in the documentation of your modem.

If you do not have these at your disposal, try the following:

	Go to My computer.
	Double-click on the Control Panel.
	Open the item Modems.
	Select your modem. Click on Properties.
	Here you can find information on your modem and in most cases the modem speed. Click OK to close the network screen.

Or decrease your modem speed. You can do this as follows:

	Go to My computer.
	Double-click on the Control Panel.
	Open the component Modems.
	Select your modem. Next, click on Properties.
	Decrease the current speed (recommended speed: 57600 for a more stable connection). Click OK to close the network screen.
	Click OK to close the modem screen.

Or enter an initalisation string. You can do this as follows:

	Go to My computer.
	Double-click on the Control Panel.
	Open the component Modems.
	Select your modem. Next, click on Properties.
	Go to the Connection tab.
	Click on the Advanced button.
	Here you can enter an initialisation string in the Extra Settings box. Every modem has specific initialisation strings. You can probably find the strings that are appropriate for your modem in the manual of the modem.

This is an overview of general, commonly used initialisation strings:

ATZ

AT&F

AT&FZ

AT&F+MS=V34 (for 56k modems only!)

AT&F+MS=11,1 (for 56k modems only!)

AT&F&C1&D2B0

AT&F&C1&D2B0+MS=56,1 (for 56k modems only!)

AT&F&C1&D2B0+MS=56,1,34000,56000 (for 56k modems only!)

AT&F&C1&D2B0+MS=56,1 (for 56k modems only!)

There is a possibility that your modem will no longer react after an initialisation string has been entered (Error 630). If that is the case, please remove the initialisation string. If you are using an internal modem, restarting the computer will be required. In case of an external modem, you can just switch the modem off and on. You can then try using a different initialisation string.

Several strings exist for each modem type. A number of strings can usually be found in the documentation that comes with the modem. If the strings mentioned above do not help, you can try to find other strings that do function with your modem.

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