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ATTENTION: World Online Lite users need to use other network information!
This problem occurs when Windows receives an error message while verifying your password and login name. You can try the following solutions
| 1. If you use ISDN |
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Contact your ISDN supplier.
| 2. If you use a modem |
Are all settings in Dial-Up Networking correct?
Are all the network settings correct.
If your settings are consistent with the ones listed above, but you still receive the same error message, one of these components may cause the problem. In many cases, reinstalling all communication software will solve the problem. Please make sure to have your Windows installation CD-ROM within reach before you continue with the following steps (this is not the World Online user kit, but the CD-ROM with your operating system).
If you do not have the CD-ROM at your disposal, please contact your modem supplier.
| 3. Step by step |
NOTE: If you use ISDN, you will need to reinstall your ISDN software, after you finish the steps suggested below.
Step 1:
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Go to My computer. |
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Open the folder Dial-Up Networking. |
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Remove all connections. Note that the Make New Connection component cannot be removed. |
Step 2:
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Click with your left mouse button on My computer. |
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Double-click on Control Panel. |
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Double-click on Add/Remove Programs. |
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Go to the Windows Set-up tab. |
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Uncheck the option Communications. You can remove the check mark by clicking it. |
Click OK. |
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Restart the computer |
Step 3:
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Click with your left mouse button on My computer. |
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Open the Control panel. |
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Open the component Add/Remove Programs. |
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Go to the Windows Set-up tab. |
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Double-click the Communications option. |
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Please do NOT select any options, except for Dial-Up Networking. Click OK. |
Click OK. |
The next step applies to ISDN only! If you do not have ISDN, you can skip this step and continue with step 4.
| Step 3b: |
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Double-click with your left mouse button on My computer. |
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Open the Control panel. |
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Open the Network component. |
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Reinstall the drivers for the ISDN card, by clicking on Add. Next click on Adapter and Add again. |
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Now you can select your ISDN manufacturer from the list on the left, and your ISDN adapter from the right. In case this does not work, please reinstall the ISDN card in the way described in the user manual provided with the card. |
Step 4:
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Click with your left mouse button on My computer. |
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Double-click on Control Panel with your left mouse button. |
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Open the Network component and make sure all settings are correct. You can find the appropriate network settings on this page. |
Step 5:
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Go to My computer. |
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Go to Dial-Up Networking. |
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Double-click on Make New Connection. |
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For a name, enter World Online. Select your modem. Click Next. |
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Under telephone number enter your local dial-up number: click here for your local dial-up number. Click Next. |
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Click Finish. |
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Next, click on the World Online icon with your right mouse button. Click on Properties. |
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Go to the Server Type tab. |
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Make sure PPP:Internet, windows....., is selected in the box Type of Dial-Up server on top of the screen. Uncheck all options, except for TCP/IP. Click on TCP/IP settings. |
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Select Specify name server addresses. For Primary DNS enter: 195.146.100.5. For Secondary DNS enter: 195.241.100.100. Uncheck the option Use IP header compression. Click OK to close the screen. |
For an extensive explanation on how to make a new connection, please check this page. |
If you have followed the steps above, and you still receive the same error message, there may be a problem concerning the drivers of your modem or ISDN card. If that is the case, please contact your system supplier.
