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- Why does Outlook Express
keep asking for a password when I collect my mail?
- If I look at the
details of the error message, it says '...check whether you have entered the server names
correctly.'?
- Why do I receive the error:
'Unable to get the Dial-Up Network information needed to dial World Online...'?
- Why do I receive a 'time
out' when I collect my mail?
- I can connect to the
Internet, but I cannot send or receive mail. (ISDN)
- When I look at the details
of the error message, it states: 'The message could not be sent because the server refused
the sender's e-mail address'.
- When I look at the
details of the error message, it says '...Log on using Secure Password
Authentication.'.
1.
Why does Outlook Express keep asking for a password when I
collect my mail? |
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page |
The problem is caused by the fact the username was entered
incorrectly. This is caused by the fact that during the wizard installation of a new
e-mail account, Outlook Express automatically places the e-mail address on the position
where your user name should occur. If this is equal to the user name, this will not cause
problems. However, if you use a so-called alias for an e-mail address (which you
can recognise by the dot, that is part of the name, like in bob.smith@worldonline.cz),
this is incorrect. Re-entering the password again and again will have no effect. This can
be solved in the following way:
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- Click on Account. A new screen will be
displayed. In this screen, click on the Mail tab.
- Click on the button Properties and next go to the Servers
tab .
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- For Account name enter your user name and for Password
your password.
- Next click OK to confirm the change and
close the screen with the Internet account by clicking close.
- Click on Outbox and remove every e-mail you composed
before you made your changes.
- Close and restart Outlook Express. The problem is solved
now.
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2. When I look at the details of the error message, it says '...check whether
you have entered the server names correctly.'? |
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page |
The server names are the names of the mail
servers, the so-called incoming mail server, that can be found in your confirmation
of subscription, (for instance: pop3-5.worldonline.cz) and outgoing mail server
(this is always: smtp.worldonline.cz). These mail servers can be described as some kind of
virtual mailboxes, you can use to send (SMTP) and receive (POP3) your e-mail. If these
names are not entered correctly, it will not be possible to send and receive your mail.
You can check this in the following way:
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- Click on Account. A new screen will be
displayed. In this screen, click on the Mail tab.
- Click on the Properties button and then go
to the Servers tab.
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- The first field contains the Server for
Outgoing mail (SMTP). In the box you can enter: smtp.worldonline.cz
- The second field contains the Server
for Incoming mail (POP3). Please enter the name of your incoming mail server here, for
instance : pop3-5.worldonline.cz
- Next click OK to confirm the changes and
click close to leave the screen with the Internet account .
- Click on Outbox and remove every e-mail you
composed before you made your changes.
- Close and restart Outlook Express. The problem is
solved now.
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3. Why do I receive the error: 'Unable to get the Dial-Up Network information
needed to dial World Online...'? |
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page |
NOTE! We used the name World Online,
but a different name can be seen in the error (for instance: 'Unable to get the Dial-Up
Network information needed to dial Klik hier voor uw
lokale inbelnummer ), this does not change the importance of checking some
settings.
In case this problem occurs ask yourself whether you can
establish a connection using the Internet Explorer. If that is not possible either, please
see this CHAPTER' of this
attachment.
If you can connect with the Internet Explorer, but not with
Outlook Express, then Outlook Express must be using a different dial-up connection. The
fact is, you can set-up your computer to dial to different remote computers. This
means you can use a connection for the Internet, one for remote banking and one for your
work.
If Outlook Express asks you whether you want to make a
connection, please choose the same connection you use for the Internet Explorer. If
Outlook Express connects directly at start-up and does not use the same connection the
Internet Explorer uses, you can click here
to change these settings
You are now ready to check a few things
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- Click on Account. A new screen will be displayed. In
this screen, click on the Mail tab.
- Click on the Properties button and then go to the Connection
tab.
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- Select the option Connect using the Internet Exporer`s or
a 3rd party dialer and Outlook will use the same connection the Internet Explorer
uses, from now on.
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CONNECT AUTOMATICALLY
If Outlook Express connects automatically at start-up and
does not use the same connection the Internet Explorer uses, you can change this in the
following way:
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- Click on Options. A new screen will be displayed. In
this screen, click on the Dial Up tab.
- Select the following option: Ask me if I would like to
dial a connection.
- Next click OK and the problem will be solved.
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4. Why do I receive a
'time out' when I collect my mail? |
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page |
There are 2 causes for this problem, namely:
- 1. The connection is unstable.
- 2. An e-mail message is waiting for collection, but is 'to
big' to receive.
First check whether all settings for the connection are set
correctly. Do this by clicking here. Are all
settings correct and you are still not able to collect your mail, there are 2 more
solutions for this problem:
1. You can try collect your message with a
different mail program. The program 'Eudora Light' is a good alternative. You can download
it at the
service desk pages of World Online.
2. You can remove the message using the
program E-Remove. You can download this program by clicking here. How to
install and use this program is bescribed below.
INSTALLATION E-Remove
Note: Our helpdesk does not support this product!

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- First, a welcome screen will be showed.Click Next
here.
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- The program will now require some information. As you can see,
there are 4 fields to be entered:
- User ID - This is where you enter the user
name.
- Password - Please enter your password here
(Selecting the option save will make sure the password will be saved).
- Pop Server - Here you enter the name of the
incoming mail server. For instance pop3.worldonline.cz
- Port - This is set to 110 by
default, you do not have to change this.
- After entering all these settings, click Next.
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- To check which mail must be retrieved, select the option I
want to retrieve mail headers using account below and click 'Next.
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- Now your mail box will be checked for new messages.
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- In this screen you can see the awaiting mail. Here you will
see the following fields:
- Size - The size of the message.
- Date - The date and time on which the
messages was sent.
- From - The name of the sender.
- Subject - The subject.
- To remove the message, select the message and click you on the
Next button on the bottum.
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- Click Yes to remove the message or click No
to keep the message. NOTE! Removal cannot be undone!
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- After the message has been removed, you will receive a
confirmation. Click Restart to run the program again, or Finish to close the program.
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5.
I can connect to the Internet, but I cannot send or receive
mail. (ISDN) |
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page |
These settings do not apply, unless you connect using an
ISDN adapter. This problem is caused by an incorrect setting in the connection. To check
whether the correct option is selected while connecting with ISDN, you can follow the
steps below.

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- Double-click on My computer.
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- Double-click on Dial-Up Networking.
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- Here you will find an icon that refers to the connection to
World Online.
- Click with your right mouse button on the World
Online icon and select Properties from the menu.
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- The new screen that will be displayed, looks like the
example on the left.
- On the bottom of this screen you will see Connect using..
A number of choices can be made here. Is the ISDN adapter set to X.25 or V120
then this is the cause of the problem. You can choose here between so-called channels of
the ISDN adapter (channel 0 or 1). Once you select one of these two channels and continue
by closing all screens, the problem will be solved.
- If you can NOT select one of these channels, or you
experience problems connecting after you have made this change, please contact the
supplier of the ISDN adapter. This must be the cause of the problem.
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6.
When I look at the details of the error message, it states :
'The message could not be sent, because the server rejected the sender's e-mail address. |
Top of
page |
In that case, your e-mail address is not entered correctly in
the program. The enter the e-mail address correctly:

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- Click on Accounts. A new screen will be
displayed. In this
screen click on the Mail tab.
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- In the fields E-mail address and Reply address
please enter your e-mail address.
- Next click OK to confirm the changes and close the
screen with the Internet account by clicking close.
- Click on Outbox and remove every e-mail you composed
before you made your changes.
- Close and restart Outlook Express. The problem is solved
now.
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7.
When
I look at the details of the error message, it says '...Log on using Secure Password
Authentication.' |
Top
of page |
The server names are the names of the mail
servers, the so-called incoming mail server, that can be found in your confirmation
of subscription, (for instance: pop3-5.worldonline.cz) and outgoing mail server
(this is always: smtp.worldonline.cz). These mail servers can be described as a kind of
virtual mailboxes, you can use to send (SMTP) and receive (POP3) your e-mail. When these
names are not entered correctly, it will not be possible to send and receive mail. You can
check this in the following way:

|
|

|
- Click on Accounts. A new screen will be
displayed. In this screen click on the Mail tab.
- Click on the Properties button and then go
to the Servers tab.
|

|
- Here you will see that the option Log on
using Secure Password Authentication is checked. Uncheck this option.
- For Account name enter your user
name and for Password your password.
- Next click OK to confirm the change and
close the screen with the Internet account by clicking close.
- Click on Outbox and remove every e-mail you composed
before you made your changes.
- Close and restart Outlook Express. The problem will be
solved.
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