ATTENTION:
World Online Lite users need to use different network information!
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When you try to connect to us, you may
receive the error message that your password is incorrect. A number of
solutions exists for this problem. The first step is to check whether Caps Lock
is activated on your keyboard. This is the most common mistake.
- Did you enter your user name
correctly?
- Did you enter your password
correctly?
- Is your modem the cause of a
disruption during transport?
- Using a terminal window after
dialling
- Did you change the password?
- Could your account be suspended?

- In the
screen Connect to you are required to enter a so-called user
name or login name. This user name should be
copied literally from the subscription confirmation you received from World
Online. Please note this user name consists of small letters
only and contains maximum of
8 characters!
- In the
same Connect to screen, you will be required to enter a
password. This password should also be copied literally
from the subscription confirmation you received from us. As you will
understand, it is hard to check this. But you can at least compare the number
of stars with the number of characters. Please note the difference
between capitals and small letters.
The password authentication may be unsuccessful,
in case of noise on the phone line. In that case, you will
have to try to stabilise your connection. You can do this by following these steps. Click the
underlined text to do so.
- A
terminal window can be used as a last resort. Using this
procedure you will be able to see exactly what steps are taken when Windows
is establishing a connection. During this process you can decide on the
values that will be sent to the World Online server.
For a complete description of this procedure, see the corresponding explanation
. Click with your mouse on the underlined text, to do so.
- Sometimes
changing your password may be the cause of a failure during password
authentication. Please make sure if this is the case, by using the
terminal window, as described under item 4.
- If this
turns out to be the problem, we can reset your password
to the password you originally received from us in your subscription
confirmation. We are not able to give you this password by phone. As you
will understand, this is a matter of security.
Maybe using the terminal window
will lead to the conclusion, that the password you normally use,
does not function anymore. Besides, you are quite sure you did not change the
password. In that case, your account may be suspended.
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