GRIC Connection Manager Troubleshooting Guide

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  1. Where can I get more detailed information about an ISP's dialup such as local customer support number and DNS IP addresses. How do I launch GRIC Agent?
  2. My attempts to establish dialup connection fails repeatedly, but all settings seems to be correct.
  3. Cannot be authenticated when dialing in.
  4. I checked the option 'Disconnect if idle for more than (xx) minutes' but it doesn't seems to work.
  5. VPN only: My connection fails to connect to the VPN network.
  6. VPN only: I cannot access the Internet but I am connected to the VPN tunnel server and can access the VPN network.
  7. VPN only: My changes to the VPN Dial Up Networking (DUN) seems to have no effect.
1.     Where can I get more detailed information about an ISP's dialup such as local customer support number and DNS IP addresses. How do I launch GRIC Agent?

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2.     My attempts to establish dialup connection fails repeatedly, but all settings seems to be correct.

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3.     Cannot be authenticated when dialing in.

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4.     I checked the option 'Disconnect if idle for more than (xx) minutes' but it doesn't seems to work.

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5.     VPN only: My connection fails to connect to the VPN network.

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6.     VPN only: I cannot access the Internet but I am connected to the VPN tunnel server and can access the VPN network.

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7.     VPN only: My changes to the VPN Dial Up Networking (DUN) seems to have no effect.

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